Customer Reviews for Thrift Shop & Beyond
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Thrift Shop & Beyond
Uhaul truck was broke tow dolly ratchets were rusted could barley get them to
Come undone payed over 400$!! And it was terrible had to life the back door of the uhaul dead weight due to whoever didn't do an inspection rented me a broken truck that the door pulleys were broke couldn't get resolved due to time I had to make it to destination I would like atleast half of a refund or something for the inconvienience!
Polite professional no issues
when you do the online check in the process could be quicker when you arrive for pick up.
Personnel was friendly and helpful.
This was a change in actual location from my order/reservation after I picked up the trailer. Am I correct if there is a change in location after I have picked up the trailer, there is a $50 refund? If that is correct, I should be getting $100 back. Please advise.
Clean vehicle windshield outside AND inside. Due to muddy parking lot, the truck was dirty. Need a well-marked key drop box. No air conditioning in office. Friendly staff.
Ask as many questions as you can think, they were very helpful in suggesting additional items and very courteous
The people were nice but for the short period of time I had the van and only drove 24 miles. $ 19.99 turned into $47.00 pretty damn quick....
Great customer service, friendly people.
This is basically a shack with no AC to go to. The van was filthy dirty and there was still trash in the glove box from the last renter. I will not return to that location.
The people were very helpful, fast and professional. I was turned in and leaving within 5 minutes.
Very helpful and courteous
A/C did not work. Truck was shaking the whole time while it was driven and when I would hit the brake. Uhaul def left a bad taste in my mouth.
Have the place paved. Parking for customers
she did a great job and was busy with other customers
Anna is amazingly friendly and helpful. This will be my permanent U-Haul location for sure!!!
Pickup location changed day before--6 more miles at $.99 per mile and wasted time. Truck broke down--5 hours to get tow and replacement. Told 4 times I'd get call back.and never did. HOURS wasted on hold to talk with anyone. Shabby Chic staff was helpful--got a replacement truck for me after business hours when I got no help from roadside assist. Everything else was AWFUL!!!!
I was not happy at all with the experience!!!!!!!!!! I asked for a 15' truck and was confirmed to get a 15' truck. I arrived and they didn't have the truck they confirmed with me nor did anyone around there have the truck. They said they upgraded me to a 26'. I only have a one bedroom apt and didn't need or could afford the gas for it. The only other truck available was a 20' which was still too big. we ended up taking the 10' and now have to make another trip with a pickup truck to get the rest of my things. VERY DISAPPOINTED. Why confirm something not once but several times IF you don't have it. The 15' truck in EXACTLY what I needed and had the man power to load and now being single, I now have to depend on someone to make another trip to pick up my belongings. NOT A HAPPY CAMPER!!!!!!!!
Appointment over booked truck wasn't available for 4 hours after originally scheduled time. Inside of truck was not clean and had a spit bottle for chewing tobacco in it. I was never called to be advised that truck wasn't available. However I was offered the option to upgrade to larger truck for the same price. I did appreciate that!
good customer experience friendly and knowledgeable
The only negative comment I have is that the express check-in didn't pass to the rental location so we did the check-in on site. The staff at the rental location were excellent, helpful and friendly. Great experience.
the service was fast and friendly. The owner of The Shabby corner made us feel like family. I will only rent there from now on.
Will use this location again very friendly family.
Very friendly service. Will use this location in the near future! :)
The employee was very kind & friendly but it was so dirty and full of garbage. The uhaul wasn't cleaned before we got there. I wondered if the place was even legit. If it weren't for these emails, I would probably be calling you guys to make sur I was at the right location.
Very kind lady and her son. No issues at all with the trailer. Would go back.
Very friendly and helpful
The location was extremely shady. It was a thrift store that looked more like a flea market mess. The woman was unorganized and I didn't know if I could trust my credit card information with her. Receipts would barely print on get very old printer. Not to mention the truck was already extremely damaged and the inside of the truck wasn't clean; it was extremely dusty and dirty.
Very easy online rental. Super quick pickup and drop off. I would definitely recommend this location for rental.
Amazing staff & outstanding service!
I had an excellent experience.
I had an excellent experience.
The trailer had old food in it, and 2 mattresses. They did clean it out and it was empty when I went back to pick it up the next morning.
Very helpful, no wait on retal or return. Very pleasant staff
We called this location in the morning for a pick up truck or van and was told they didn't have anything avail. Referred to another location who they said had a pick up avail. Confirmed price of $20 plus .59 per mile. Showed up at that location and was told they have a pick up, but can't rent it to me because their printer doesn't work. Referred me back to the original location. They now have a truck avail...didn't have one when I called earlier. I rented the truck but didn't realize until I was returning it that it was .89 per mile instead of .59?! I was told it was because it was a truck instead of pick up or van. This was not made clear when I rented the truck and I feel I was mislead. Won't return to this location.
Inside of building should be cleaner and more organized.
Reservation truck was not there, even with my confirmation... They had to give me a bigger truck..
good communication, easy to work with
The people were very friendly.
Nothing! Excellent service. Very Happy
I've rented from this location several times before. I've always have had a good experience
Nice people. Easy rental process. And if you like antiques, they have an antique store too.