Customer Reviews for Wainscott Hardware LLC
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Wainscott Hardware LLC
I was promised a truck to move my furniture to new address. The day of....there was no truck available!! I waited 2 hrs for a truck to come in to no avail. Wainscott Hardware gave me a regular van and because of that, instead of it being a 2-3hr job, it took ALL DAY! My movers had to make 3 trips instead of 1! They gave me a $50 discount but to be perfectly honest, they did not give a damn about all the inconvenience they caused! I would not recommend Wainscott Hardware to rent a U-Haul at all!!!
The guy explained me all the previous damage of the vehicle which I want aware of. Good care and answered all my questions.
Excellent customer service , good value for my move!
Great staff and great service! Highly recommend!
Attempted to rent from Shinnecock Hardware East/Central Kitchens in Southampton, was routed to Wainscott. Very inconvenient.
Great service. Very accommodating.
Order to pick up Uhaul in Southampton on lines. Online system doesn't tell you when places are closed. Didn't know till time to pick up that I had to go 40min and an extra 24miles round trip to get it.
Very Nice & Helpful.. Juan was Great!
I asked for a oneway rental from this location to your location in Chelsea NYC and was told it was not a problem.. The arrangements were setup by the agent and 10 minutes after I left, I was called by a U-haul rep and told I couldn't drop it off in NYC which caused me a huge problem. Had I known I couldn't drop off in NYC I would've rent the truck when that option was available. As a result I had to keep the truck an extra day causing me to use it to commute because my car was in NYC!
The guys at Wainscott were great. Look forward to working with them again.
Wainscott Hardware was excellent.
Courteous. Professional. Quick.
The staff was so helpful and quick. All with a smile.
I share this site with my friends who need good service in moving.
everything&everyone was perfect, thank you!
This was a great experience. There wouldn't be anything to improve. Thanks so much.
fast checkin/out, good email communication, new truck
Rent all vehicles with a full tank of fuel - and we return it full (or get charged). The partial is a real nuisance!!!
All was wonderful, Thank you.
I was charged for extra fuel whereas i filled up the tank to the right level.
Comments. The gentleman was great behind the counter. Clear. Helpful. Great
No improvement needed! They already provide great service, flexibility, friendly attitude and excellent equipment.
Very professional booking, clean truck. I would highly recommend.
It was supposed to be dropped off in East Hampton, but the woman wasn't there to check me in. They told me to go to Wainscott. They were fine, just busy doing something else and not expecting me.
I had stopped in to the location to reserve a 17' and when I went to pick it up, it was not in the computer. Apparently the gentleman that I had spoken to no longer worked there! But the 15' did work......
There is NOTHING they need to do to improve. The customer service was excellent, everyone we came in contact with was awesome. We even bought our Christmas tree there and felt like we had dealt with old friends...if there was a number rating it would be 10+.
counter guy taking rental agreement was excellent. returning ,store was busy told me they were able to do on line check was a win situation for both of us
The gas gauge didn't function accurately. Our use of the truck was local, afew miles...maybe a gallon of fuel. When we filled up prior to returning the truck it took 4 gallons. Huh? I mentioned it to the attendant. He seemed to know there was a problem, but we were not told, and no adjustment was made to our charges. Just wrong.
Great service at the hardware store.
This was the best UHAUL Cargo Van rental experience we had. Everyting was excellent. We are looking forward to rent at this location again.
The gentleman who helped was so great. I was afraid I wasn't going to make it there before he closed but he waited open for me a few minutes later. So nice. Overall great experience and thank you!!!
I was very happy with the truck I rented. It was smooth, clean and did the job I needed to do Thats what I expected and thats what I got.
Location could not provide necessary rental truck-personal trailer electrical adapter; VERY frustrating and unsafe.
1-I ordered a 10" truck for a 3:00 pm pick up. The dealer got my request as a 15" truck with a 12 default time pick up. It all worked out fine but perhaps it could be checked at the corp. end.
2- I wish uhaul could keep all of my info on file so I do not have to give it to them every time I rent a truck.
rep needs to make sure that truck detailed in contract is truck given to client. Would have been much confusion if client had not noticed discrepancy in mileage and gas tank after leaving the lot.
Nicest staff. Very Happy!
Nothing all was excellent .
We did registration on line day before, a time saver. Truck was ready to go with 24 pads (of poor quality).
from booking, to pick up and return they were great...
same as previous statement
Wainscott Hardware staff were extremely helpful, efficient and pleasant. I will definitely work with them again next time i need to rent a truck
They where exceptional and the van I rented was in great shape. I would rate my experience a perfect 10
great experience all around. The salesmen were super-friendly!
Very upset.... feel as though I was ripped off!!! My husband and I are both CDL drivers and the truck was brought back with MORE gas than we picked it up with...and I did not receive a refund on the extra gas.... WAY TOO MUCH MONEY for 3 hours of use.... will NEVER do it again!!!!
Do not like having the Hand truck taking up room in the truck. I am paying for uhaul to store their hand truck and blankets in the back of the truck I rented.