Arbitration Frequently Asked Questions

  • Where can I find a copy of the U-Haul Arbitration Agreement?
    A copy of the U-Haul Arbitration Agreement can be found at, or the Equipment Rental Contract received at the time of your rental.
  • What is Arbitration?
    Arbitration is an alternative dispute resolution process in which a neutral third person (one or more arbitrators) decides a dispute. Arbitration is often faster and more informal than court proceedings. Your contract contains an arbitration clause that says we both have agreed that any and all Claims between You and the subsidiaries, related companies, affiliates, and/or independent dealers of U-Haul International, Inc. (collectively “U-Haul”) relating in any way to your rental or purchase from U-Haul shall be submitted to small claims court for those Claims meeting local jurisdiction requirements for Small Claims or binding Arbitration either before the National Arbitration and Mediation (“NAM”) for Claims seeking less than $75,000 but exceeding small claims court jurisdictional limits in accordance with the NAM Comprehensive Dispute Resolution Rules and Procedures and Supplemental Rules for Mass Arbitrations (“NAM Rules”) or the American Arbitration Association (“AAA”) for Claims seeking $75,000 or more in accordance with the AAA Consumer Arbitration Rules ( (“AAA Rules”), and judgment may be entered on the Arbitration award by a Court of competent jurisdiction. By agreeing to arbitration, your legal claims are not affected, only the dispute resolution process has changed. You can also find more information about arbitration at and
  • Do I have to file a Notice of Dispute?
    Yes. If you intend to seek Arbitration, Section 7(b)(i) of the U-Haul Arbitration Agreement requires you first send to U-Haul, either by certified mail or email, a written notice of Dispute (“Notice”), a copy of which can be found by selecting the "Forms" link at The Notice shall be addressed to U-Haul Arbitration, 2721 North Central Avenue, 5th Floor, Phoenix, AZ 85004, or emailed to
  • How does Arbitration commence?
    If U-Haul and You do not reach an agreement to resolve the Claim within 60 days after the Notice of Dispute is received, or immediately upon U-Haul Legal Department’s denial of Your Claim, You or U-Haul may commence resolution of your claim by filing a claim in small claims court, or an arbitration proceeding by filing a Demand for Arbitration with NAM or AAA, as applicable. A form Demand for Arbitration can be accessed by selecting the "Forms" link at or downloaded and printed at the AAA website or the NAM website, as applicable, or by filing an online demand at the AAA website or NAM website, as applicable. If your Claim requires filing a Demand for Arbitration with NAM, the Demand for Arbitration must be accompanied with a Certificate of Compliance Notice of Dispute Process which can be accessed by selecting the “Forms” link at
  • What rules govern the Arbitration?
    The U-Haul Arbitration Agreement and local jurisdiction small claims court rules of procedure, AAA Consumer Arbitration Rules, or NAM Comprehensive Dispute Resolution Rules and Procedures and NAM Mass Filing Supplemental Dispute Resolution Rules and Procedures, as applicable. A copy of both the AAA rules and NAM rules can be found at using the link "AAA/NAM Rules," or you may visit the American Arbitration Association website at or National Arbitration Mediation website at
  • Who is the Arbitrator?
    An Arbitrator is an independent person who hears the evidence, apply the law, and decide the outcome of arbitration disputes. Arbitrators are often former judges or experienced attorneys.
  • Do I have to hire an attorney to represent me in Arbitration?
    In arbitration, each party has the right to be represented by an attorney, but there is no requirement that you must have an attorney to participate in an arbitration proceeding. Although arbitration is less formal than litigation, consumers should consider that results in arbitration proceedings are generally final and binding. For more information on where to find an attorney in your area, please contact your local bar association.
  • How much does it cost to file a Demand for Arbitration?
    The filing fees for the AAA Arbitration proceedings are available at and for the NAM Arbitration proceedings are available at, and are subject to change by the AAA or NAM.
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