Arbitration Frequently Asked Questions

  • Where can I find a copy of the U-Haul Arbitration Agreement?
    A copy of the U-Haul Arbitration Agreement can be found at or your local U-Haul representative can provide you with a copy.
  • What is Arbitration?

    Arbitration is an alternative dispute resolution process in which a neutral third person (one or more arbitrators) decides a dispute. Arbitration is often faster and more informal than court proceedings.  Your U-Haul contract contains an arbitration clause that says we both have agreed that any and all Claims between You and U-Haul relating in any way to your rental or purchase from U-Haul shall be submitted to binding Arbitration before the American Arbitration Association (“AAA”) in accordance with the AAA Commercial Arbitration Rules ( and Supplementary Procedures for Consumer-Related Disputes ( (“AAA Rules”),and judgment may be entered on the Arbitration award by a Court of competent jurisdiction. By agreeing to arbitration, your legal claims are not affected, only the dispute resolution process has changed. If you are covered by an earlier contract not containing the Arbitration Agreement, arbitration is still available to you. You can also find more information about arbitration at

  • How does Arbitration commence?

    If you intend to seek Arbitration you must first send to U-Haul, by certified mail, a written notice of Dispute (“Notice”), a copy of which can be found by selecting the "Forms" link at The Notice shall be addressed to U-Haul Arbitration, 2721 North Central Avenue, 5th Floor, Phoenix, AZ 85004.  If U-Haul and You do not reach an agreement to resolve the Claim within 60 days after the Notice is received, or immediately upon U-Haul’s denial of Your Claim, You or U-Haul may commence an Arbitration proceeding.  A form demand for arbitration can be accessed by selecting the "Forms" link at or downloaded and printed at the AAA website or by filing an online demand at the AAA website.

  • What rules govern the Arbitration?

    The AAA Commercial Arbitration Rules and Supplementary Procedures for Consumer-Related Disputes apply to all claims except for claims in excess of $500,000. For these claims above $500,000, the AAA Rules for Large, Complex Commercial Disputes shall apply. A copy of both sets of these rules can be found at using the link "AAA Rules" or you may visit the American Arbitration Association website at

  • Who is the Arbitrator?

    An Arbitrator is an independent person who hears the evidence, apply the law, and decide the outcome of arbitration disputes.  Arbitrators are often former judges or experienced attorneys.

  • Do I have to hire an attorney to represent me in Arbitration?

    In arbitration, each party has the right to be represented by an attorney, but there is no requirement that you must have an attorney to participate in an arbitration proceeding. Although arbitration is less formal than litigation, consumers should consider that results in arbitration proceedings are generally final and binding. For more information on where to find an attorney in your area, please contact your local bar association or other legal services organization. 

  • How much does it cost to file a AAA Demand for Arbitration?

    The filing fees for the AAA Arbitration proceedings are available at and are subject to change by the AAA.

  • If my claim is less than $75,000, how do I get reimbursed for my payment of the AAA filing fee?
    After You send AAA and U-Haul the Demand for Arbitration form, someone from the U-Haul Legal Department will contact you about reimbursement for the filing fee amount. However, if the Arbitrator finds that either the substance of your claim or the relief sought in the Demand is frivolous or brought for an improper purpose (as measured by the standards set forth in the Federal Rules of Civil Procedure 11(b)), then payment of all such fees will be governed by the AAA Rules.
  • What do I do if my claim does not exceed the jurisdictional limit of state small claims court?
    You or U-Haul may bring Claims in small claims court instead of arbitration.
  • Who do I call if I have additional questions that are not answered in the U-Haul Arbitration Agreement or in the FAQ’s?
    Please call U-Haul’s customer service number at 1-800-528-0463, press 0 and ask for the Legal Department.
To Top