Damage Coverage Frequently Asked Questions

  • Does my credit card cover U-Haul trucks and trailers?

    No, credit cards typically do not cover U-Haul trucks and trailers, often because of the weight and size restrictions. However, you should check with your credit card company to be sure.

  • Will my auto insurance policy cover U-Haul trucks and trailers?

    In most cases, it does not. Like credit card companies, many personal auto policies have a weight restriction on rental vehicles. Though you should check with your carrier before picking up the rental. 

    Please note that even if your policy covers your rental, you must reimburse U-Haul for the full damage amount when you return it and then deal with your insurance company. 

  • What happens if I damage the U-Haul rental equipment without purchasing the optional coverage?

    As soon as you return the equipment, U-Haul will charge you for the damage you caused, plus lost rental revenue while the equipment is being repaired.

  • If I decline coverage, am I responsible for damage that’s not my fault?

    Yes, you are responsible for all damage, including vandalism, regardless of fault if you decline coverage.

  • If I decline Safemove® or Safetow® coverage at the time of dispatch, can I have it added later?

    Yes, but you must return to the U-Haul location you rented your vehicle within 30 minutes of pickup to request it to be added to your reservation. If you do not return within 30 minutes you cannot have coverage added to your reservation.  

    U-Haul employees will have you do an inspection for existing damage on the rented equipment and add the coverage to your contract and charge you the appropriate fee.

  • What is the difference between Safemove Plus®, Safemove® and Collision Damage Waiver (CDW)?

    ·       Safemove coverage is for our moving trucks only. It has three components; damage waiver, cargo coverage and medical-life coverage.  It does not have liability coverage. 

    ·       Safemove Plus coverage is for our moving trucks only. It has four components; damage waiver, cargo coverage, medical-life coverage and one million dollars in liability coverage. 

    ·       CDW is for pickup and van rentals. It only covers accidental damage to the equipment. There is no cargo, medical or liability coverage.

  • Can I purchase Safemove® or Safetow® for a pickup or van rental?

    No. Safemove coverage is specifically designed for our moving trucks. We offer CDW for pickup and van rentals.

  • Do I need to provide proof of insurance if I decline CDW for pickup and van rentals?

    Yes. If you decline the optional CDW, you will be asked for proof of coverage. If you cannot, you can still reimburse U-Haul for any damage caused during your rental when you return it.

  • Is U-Haul insured for liability?

    Yes, but only to the state minimums which are sometimes low. You should check with your state laws to see what the MFR coverage is for motor-vehicle rental companies

  • Will U-Haul bill me if I damage their rental equipment without coverage?

    No, you are immediately financially responsible upon returning the rental equipment.  

  • Does my auto policy cover my car and damage to the towing device while towing it on a U-Haul car carrier?

    In most cases, it does not. You should check with your carrier first for complete coverage and review your deductibles.

  • Are Safemove Plus®, Safemove®, CDW, Safetow® and Safestor® optional?

    Yes, but you are financially responsible for the rental equipment for any and all damage regardless of fault.

  • Does U-Haul cover damage to my property while stored in a U-Haul storage room?

    No. You are required to either purchase Safestor®, self-storage insurance or take a position of self-insurer. Visit the Safestor page to learn more.

  • Does my homeowners insurance cover my goods in a U-Haul storage room?

    In most cases, it does not. Some homeowners insurance policies may provide partial coverage, so you should check with your carrier to be certain.

  • What is SafeTrip®?
    Safetrip is supplemental roadside protection for your U-Haul rental equipment. It is a coverage option available to you for a flat rate. Have peace of mind knowing help is on the way when you need it.
  • What does SafeTrip® cover?

    Coverage for your U-Haul rental equipment includes: 

    • Lockout services
    • Lost keys
    • Fuel services (up to three gallons)
    • Stuck in mud or snow
    • Trailer/towing hookup problems
    • Jump starts
  • If I decline SafeTrip® can I add it to my rental later?

    You can add SafeTrip at the counter when you pick up your vehicle. It can also be added online prior to your rental through your account on your order details page. You can look up your order or sign in to your account here.

    If you already declined at the time of dispatch you must return to the U-Haul location you rented your vehicle within 30 minutes of pickup to request it to be added to your reservation. If you do not return within 30 minutes you cannot have SafeTrip coverage added to your reservation.

  • If my television gets damaged during my move, will Safemove®, Safemove Plus® or CDW cover it?
    Unless the damage is a result of collision, overturn, or fire U-Haul coverage will not provide protection.

  • Does Safemove® or CDW cover the damage to anything I hit while driving a U-Haul rental vehicle?

    No, only Safemove Plus® has liability coverage which would cover you against any damage done to another vehicle.

  • Does your coverage cover “loss of use”?

    Yes, it will also cover tow and impound fees associated with the collision.

  • Are there any travel restrictions due to COVID-19?

    All interstate and state highways are OPEN. You can have certainty that, despite COVID-19, you will not be delayed, harassed or stopped as you complete your U-Haul move. U-Haul Company is so sure of this, that we offer Safe Passage Protection® in select markets for only $10 per trip.

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