Moving Supplies Frequently Asked Questions

  • How can U-Haul afford to sell moving supplies at such low prices?

    U-Haul companies combine to make up the largest retailer of boxes and moving supplies in North America. The combined buying power of 1,500 company-owned and 15,000 independent U-Haul dealers make these low prices (and savings) available to you!

  • How many moving boxes do I need?

    Every home, apartment, and office is different, so we recommend using our Moving Supplies Calculator to determine which and how many moving boxes and supplies you'll need for your move. We also offer a packing planner worksheet at all U-Haul Centers.

  • How strong are U-Haul moving boxes?

    U-Haul set the standard by requiring all the boxes we sell to have a minimum C-Flute structure. Importers, big box "discount" retailers and others pushing discount "moving kits" often offer boxes made with smaller B-Flute material, which is typically only 1/8" thick.  That's 25 % thinner than the C-Flute standard! In addition, specific kitchen, electronics and other specialty boxes are also double-walled for added strength to protect your personal possessions. 
     
    All     U-Haul Boxes are made to precise standards from the strength and flute structure of each box to the specific sizing that allows our customers to take advantage of easy loading and proper stacking while moving or used for storage.

  • Is it true that U-Haul Centers offer FREE boxes?

    Yes! Although to be more specific, U-Haul customers offer free boxes to other customers. At U-Haul, we simply provided the online Box Exchange and a "take a box/leave a box" bin in every one of our company owned locations. U-Haul Boxes are so strong that they should be used again and again, and this is our way of promoting reuse and making that socially acceptable.  Stop on by and ask any associate for free boxes! 

  • How do I return unused moving boxes or supplies?

    Our 100% buy-back guarantee means that you can return unused U-Haul moving supplies (with receipt) to any U-Haul Center nationwide to be refunded the full purchase price. We want you to take enough boxes and supplies to protect all of your belongings without needing to make multiple trips to your local U-Haul Center. Then, simply return whatever you don't use! 

    When returning items bought online, you have two options:

    Return to Store – If you are returning an item(s) that is listed online as eligible for in-store pickup, then you may take your return to a U-Haul Center for a refund or store credit. All other items must be returned by mail.

    Return by Mail – The customer is responsible for paying for the return shipping label. Contact our customer service team at 1-800-269-6737 (6 AM – 5 PM MST Monday through Friday, or 6 AM – 4 PM on Saturday) or by emailing store@uhaul.com.

  • How are moving supply orders shipped?
    All orders are shipped via Fed-Ex ground (excluding orders that select expedited shipping).
  • How long will it take to get my moving supply order?

    Orders placed before 10:00 AM (CST) will be processed and shipped the same day. Orders placed after 10:00 AM (CST) will be processed and shipped on the next business day. To get an estimate on when your order will arrive, view our Shipping Information page. Most orders arrive in 2-4 business days.

  • How does the in-store pickup option work?
    Many items in the moving supply store are also stocked at U-Haul Centers. As you shop online, you will be given the option to pick those items up at the U-Haul Center nearest to you, instead of having them shipped. If any item ordered is not stocked at our centers, you will not be given the in store pick-up option. Your entire online order (store pick-up items and items being shipped to your door) will be paid for during the online check out. You can then visit the U-Haul center you selected during your online checkout to pick those items up. The other items will be shipped to your door.
  • How do I track my order?

    To view, change or cancel any part of your order, go to the lookup your order page and enter in your last name and order number. It will then display your list of orders, along with status and tracking information for each.

  • What should I do with defective products?

    Contact our customer service team within 30 days of delivery at 1-800-269-6737 (6 AM – 5 PM MST Monday through Friday, or 6 AM – 4 PM on Saturday) or by emailing store@uhaul.com.

  • How do I report damaged or missing items in my order?

    Please note: Items may ship from different warehouse locations and may arrive at different times. You can check the status of each item on your order by logging into your U-Haul account. If you find your FedEx or UPS shipment has arrived with items missing or damaged, OR, if you received a larger shipment sent by a common carrier and there is a loss or damage, note the loss or damage on the delivery receipt at the time of delivery. After the damage or loss has been reported on the delivery receipt, please contact us within two business days of the delivery by calling 1-866-277-6855 between 6 a.m. to 4 p.m. (MST) Monday through Friday or by email at store@uhaul.com. 

  • Can I return items bought online to a U-Haul retail store?

    Only boxes can be returned to a U-Haul retail store. We will refund the full purchase price of any unused U-Haul boxes, with receipt, at any U-Haul center location nationwide. Find the nearest U-Haul location to return your unused boxes. Any other moving supplies purchased online need to be returned by mail. 

  • Have additional questions?
    Contact us.
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