Customer Reviews for Ez Auto Ride LLC
(U-Haul Neighborhood Dealer)

171 reviews

412 Walnut St   New Richmond, OH 45157

(513) 718-4828

Location Hours

  • Mon: 9 am - 7 pm
  • Tue-Thur: 7 am - 11 am
  • Fri-Sun: 9 am - 7 pm

Services at this Location:

Contact Us

(513) 718-4828

412 Walnut St
New Richmond, OH 45157

Services at this Location:

Location Hours

  • Mon: 9 am - 7 pm
  • Tue-Thur: 7 am - 11 am
  • Fri-Sun: 9 am - 7 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Kim M. 
Rating:
5.0

Customer did not leave a comment.

Kim M. 
Rating:
1.0

Dramatically improve your customer service! The man who runs the location was rude and his behavior was strange. When it was time for me to inspect the truck, he refused to give me the piece of paper on which I was to write down the damage to the truck (which was readily apparent when I arrived.) The truck was parked in a location with dappled light which made it very hard to see. When I told him this, he pushed the blank paper towards me and told me to initial the page if I wanted the truck. Given that I traveled a thousand miles to use the truck, I did so. This was outrageously bad customer service.

Lisa S. 
Rating:
5.0

Customer did not leave a comment.

Luke B. 
Rating:
5.0

Perhaps have the equipment at the location I reserved it for 2 weeks prior and not make me drive 30 miles to go get it because it wasnt where it was supposed to be on pickup day. Then tell me it was my request to do so. That would really be great. It wasn't the pickup locations fault. It was corporates fault. Corporate, I hope you're listening.

Scott B. 
Rating:
2.0

The truck was obnoxiously loud I thought it was going to explode. It sounded like it had an exhaust leak. My phone died I didn't know I had to verify the truck return or have it verified for another $20 convenience fee. I was told about the sweep out cleaning fee so I did that. the door was locked I had to call for someone to unlock it and I felt like I was bothering the man or an inconvenience to him when I told him I was out front to rent a truck… Just not super excited about the whole experience . :(

Lauren O. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

Jon J. 
Rating:
3.0

Dropped off trailer easy.

Steven B. 
Rating:
5.0

Customer did not leave a comment.

Doris S. 
Rating:
1.0

Customer did not leave a comment.

Kenneth J. 
Rating:
4.0

Customer did not leave a comment.

Lester P. 
Rating:
4.0

Customer did not leave a comment.

KAY S. 
Rating:
5.0

I did a drop off, they were not open. Still very convenient.

DONALD L. 
Rating:
4.0

Customer did not leave a comment.

Suresh G. 
Rating:
5.0

Very friendly and helpful

Ernest H. 
Rating:
5.0

Customer did not leave a comment.

Steven C. 
Rating:
5.0

Customer did not leave a comment.

Brandon W. 
Rating:
3.0

Customer did not leave a comment.

BRIAN C. 
Rating:
5.0

Customer did not leave a comment.

Eric S. 
Rating:
4.0

Customer did not leave a comment.

Colton P. 
Rating:
5.0

Customer did not leave a comment.

Larry R. 
Rating:
3.0

There was no one at the location. I had to call and he said he saw me on the camera and I should just leave the keys in the dropbox. He said he would email me a receipt later. I prefer a business that has regular hours to have someone at the location, or at least nearby and willing to meet me when I drop off the vehicle to give me piece of mind that everything is okay. What if there had been some problem with the return. That would have been awkward.

GALEN T. 
Rating:
5.0

Customer did not leave a comment.

Wynona N. 
Rating:
4.0

Customer did not leave a comment.

DAVIDSCOTT D. 
Rating:
4.0

Customer did not leave a comment.

Angie G. 
Rating:
1.0

I've dropped off at this location before. The sign always says "We're OPEN", but no one is ever there. Called the number and he said he would check it in when he came in. I dropped the trailer off Friday morning at 9:00AM. My contract says I dropped it back off Saturday evening at 6:21PM. Will not use this location again.

JEROME B. 
Rating:
2.0

Trailer was improperly wired. Smoked when I connected it to my truck and could have caused damage if I had not noticed it.

Jarvie B. 
Rating:
3.0

Customer did not leave a comment.

Rick B. 
Rating:
5.0

Jay was great A+++++++++++++++++++++

John A. 
Rating:
5.0

Great place to do business with.

Jay L. 
Rating:
5.0

Great that I did not need help having someone drive me down to get my rental truck. This location has plenty of customer parking for me to leave my car there while using the Uhaul rental truck. Extremely easy parking lot. That can be critical when renting a large truck or trailer that you aren't familiar with navigating around a tight space. Service was knowledgeable, prompt and friendly. Jay really looks out for his customers best interests and creates a SAFE environment. I highly recommend this location.

Vernon R. 
Rating:
5.0

The service was very good. The person was very friendly and helpful. Will use this U-Haul again whenever we need a moving company. Thank you.

Janet G. 
Rating:
5.0

Customer did not leave a comment.

Robert N. 
Rating:
5.0

I use this same place for all my rentals. The gentleman that takes care of me is always nice and takes grwat care of my needs.

STEVE W. 
Rating:
5.0

Customer did not leave a comment.

Jay L. 
Rating:
5.0

Customer did not leave a comment.

Lawrence G. 
Rating:
5.0

Jay was incredibly helpful and flexible during our entire moving process. We were very thankful to meet and work with him.

Owen T. 
Rating:
4.0

The door was locked and you had to call and wait for them to come to talk to you. We did not go in so don't know how the place looked inside.

christopher M. 
Rating:
5.0

Everything was PERFECT!

Scott W. 
Rating:
5.0

Customer did not leave a comment.

Joseph R. 
Rating:
1.0

Customer did not leave a comment.

Sarah M. 
Rating:
5.0

Jay is excellent. Very informative on the rental process and shares with his customer. Nice person to do business with.

RICHARD P. 
Rating:
5.0

The truck I rented from this location was in the best condition of any moving truck I have ever rented (from U-Haul).

Rod W. 
Rating:
5.0

Nothing, everything went as well as expected.

Eric G. 
Rating:
5.0

Exceptional customer service, made my move so much nicer.

William Z. 
Rating:
5.0

Customer did not leave a comment.

Ricky C. 
Rating:
5.0

Customer did not leave a comment.

Mac B. 
Rating:
5.0

Nothings

sibyl T. 
Rating:
5.0

Extremely easy parking lot. That can be critical when renting a large truck or trailer that you aren't familiar with navigating around a tight space. Service was prompt and friendly. I highly recommend this location.

Eric B. 
Rating:
5.0

Customer did not leave a comment.

Nick U. 
Rating:
5.0

Customer did not leave a comment.

Geoffrey R. 
Rating:
5.0

Excellent customer service from someone who clearly understands the business. Much appreciated.

JAMES C. 
Rating:
5.0

Customer did not leave a comment.

Megan P. 
Rating:
5.0

No improvement needed.

Jay L. 
Rating:
5.0

Pick up and drop off was easy and convenient.

Tim A. 
Rating:
5.0

Customer did not leave a comment.

Rick P. 
Rating:
5.0

Customer did not leave a comment.

travis N. 
Rating:
5.0

Customer did not leave a comment.

Brandi K. 
Rating:
5.0

Customer did not leave a comment.

Jason B. 
Rating:
5.0

Customer did not leave a comment.

Cheyenne F. 
Rating:
5.0

Nothing

Brandi K. 
Rating:
5.0

Customer did not leave a comment.

Matthew T. 
Rating:
5.0

Customer did not leave a comment.

JEFFERY H. 
Rating:
5.0

Customer did not leave a comment.

Susan H. 
Rating:
5.0

Not a thing

kurt K. 
Rating:
5.0

No complaints! Smooth process, Jay was very knowledgeable and extremely helpful! 5 star Service***** Thank you!

Felicia G. 
Rating:
5.0

Customer did not leave a comment.

Steven Y. 
Rating:
5.0

I needed a Uhaul for the day and found this location to be perfect. I got exactly what I needed very quickly and easily. Jay was very helpful and polite, and the truck was clean and well-maintained. I'll definitely return to this location in the future if I need moving equipment or supplies.

Stacie W. 
Rating:
4.0

Customer did not leave a comment.

James Y. 
Rating:
5.0

Customer did not leave a comment.

STEVE W. 
Rating:
5.0

Customer did not leave a comment.

Mary B. 
Rating:
5.0

Great service will be back!

Amanda R. 
Rating:
5.0

I was in and out fairly quickly, no waiting in line. The man was friendly and informative, truck was in great condition. Excellent service.

Jessica S. 
Rating:
5.0

Customer did not leave a comment.

Zach F. 
Rating:
5.0

Customer did not leave a comment.

Patricia M. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
5.0

The gentleman was a very nice guy. Made the transaction very easy and had no problem explaining any questions I had. The truck was very clean. I'd highly recommend this location to anybody.

CHRISTOPHER B. 
Rating:
5.0

Customer did not leave a comment.

Leslie E. 
Rating:
5.0

Customer did not leave a comment.

Matthew C. 
Rating:
1.0

We had to drive 20 mins away to get a uhaul. Then when we got there the size was wrong so I paid 50 dollars more and who knows how much more in gas

Keith L. 
Rating:
5.0

Customer did not leave a comment.

Joshua R. 
Rating:
4.0

There wasnt any smaller 14' trucks available, so i had to rent a big ole 26'er. I only had a few things to haul. So i' d say it cost me more in fuel than it would have with a smaller truck. Thats was the only negative.

Randy B. 
Rating:
5.0

Customer did not leave a comment.

David E. 
Rating:
5.0

I enjoyed doing business at this location, the gentleman was very friendly and efficient in his service. Thanks again for making my move enjoyable.

Linda L. 
Rating:
5.0

Customer did not leave a comment.

Curtis P. 
Rating:
5.0

Customer did not leave a comment.

Chris K. 
Rating:
5.0

Customer did not leave a comment.

Tina J. 
Rating:
2.0

It took me 45 minutes just to get checked in not including the hookup of the dolly. The reservation, which I made from calling the Uhaul 800 number, was a mess from the start.

Kelly H. 
Rating:
5.0

Customer did not leave a comment.

zachary M. 
Rating:
5.0

N/A

Jim H. 
Rating:
5.0

Gave guidance on hooking up the trailer and very friendly!

Christopher W. 
Rating:
5.0

Clerk was great! Fast and smooth transaction and quick, easy hookup and drop off!!!

Brandon C. 
Rating:
5.0

Great service!

Robert M. 
Rating:
5.0

Just continue to be there and courteous as usual over the years I've moved several times with uhaul and never had an issue I'll be back soon. Thanks again

STEVE W. 
Rating:
5.0

Jay was real helpful and easy to do business with.

Mike E. 
Rating:
5.0

Customer did not leave a comment.

Jay L. 
Rating:
5.0

Customer did not leave a comment.

Steven P. 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
5.0

Customer did not leave a comment.

Robert G. 
No reviews have been submitted for this location.

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