Customer Reviews for 1 Stop Pack N Ship
(U-Haul Neighborhood Dealer)

535 reviews

2389 Lewis Ave   Rockville, MD 20851
(2 Blocks North of Park Road Near Rockville Metro Station)

(301) 838-7031

Location Hours

  • Mon-Fri: 9 am - 5:30 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(301) 838-7031

2389 Lewis Ave
Rockville, MD 20851
(2 Blocks North of Park Road Near Rockville Metro Station)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5:30 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Dandan W. 
Rating:
2.0

An on-site representative to help resolve problems would be useful.

Michael M. 
Rating:
1.0

The owners of this location are the worst. I was caused at and told to go fuck myself by one in the phone after I told him I would be leaving them a negative review. I will be calling customer service to file a formal complaint against this location. 1 star is too much. They deserve negative stars.

Alexis L. 
Rating:
5.0

Customer did not leave a comment.

stuart C. 
Rating:
3.0

Clean and sanitize the interior and clean the windows

charles G. 
Rating:
2.0

Person working there was very slow and unprofessional. The van had dirt everywhere

joe D. 
Rating:
5.0

Great, helpful, and friendly service for this first time tower!

Brian P. 
Rating:
1.0

The CSR was very unprofessional. Not well groomed. I thought he was a mechanic. I also asked to use the restroom. The rep told me they didn't have a bathroom. I asked where they they go to use the bathroom. He said they go to the back of the building. I thought it was very unprofessional. I will never use that facility ever again. The CSR was very rude. He did not facilitate the experience. Hard to refer a company like yours to friends when you have unprofessional individuals representing your company.

Louie L. 
Rating:
2.0

I made a reservation for a 10' truck but upon arriving at this location for pick up (after online-check in) I was told the vehicle was not available. Whether due to system error for allowing me to overbook or not, uhaul was not very accommodating.

Sharon S. 
Rating:
5.0

Customer did not leave a comment.

Nurlin T. 
Rating:
4.0

I did not receive furniture pads that I ordered.

Alexander D. 
Rating:
1.0

Customer did not leave a comment.

Ana H. 
Rating:
4.0

Drop off was done virtually after hours.

Randeep S. 
Rating:
4.0

Customer did not leave a comment.

Mojgan K. 
Rating:
4.0

It's a great location

James D. 
Rating:
5.0

I rent all the time. This was the fastest n best experience ever. I was in and out in 5min. Very professional and friendly. I wish all were so good at it. Great job sir .

James G. 
Rating:
5.0

Customer did not leave a comment.

HUAJUN H. 
Rating:
4.0

Customer did not leave a comment.

Peter H. 
Rating:
2.0

No one was available at the time of arrival to talk yo you. Overal seems very unprofessional location

Hossein L. 
Rating:
3.0

Customer did not leave a comment.

Jesus G. 
Rating:
3.0

Customer did not leave a comment.

Pavli V. 
Rating:
1.0

Your online checkin service is abominable. I was "awaiting approval" for 25 minutes. When it finally came, the system told me I had to go inside the office to get my key. I had to wait another 20 minutes until someone showed up onsite to open the store. Meanwhile, I tried calling UHaul for help. I waited on hold for 20 minutes, and then the woman wasn't even nice. I will never use UHaul again.

Stephen L. 
Rating:
5.0

All was well

sam A. 
Rating:
1.0

The person was rude I used the truck for 13 miles and put 5 dollars gas and he charged me 9.50 for gas when I complained he was rude and trough the paper at me Some things that I have seen any where Never recommend or go there anymore

DAVOOD A. 
Rating:
5.0

Very Respectful & Friendly guy!

Dave A. 
Rating:
4.0

Customer did not leave a comment.

Erinn T. 
Rating:
3.0

I dropped off the U-Haul after closing.

Allison M. 
Rating:
3.0

Key-drop instructions could benefit from clarification.

Bradley O. 
Rating:
3.0

I rented treturned the truck

Yiling S. 
Rating:
5.0

Customer did not leave a comment.

Michae I. 
Rating:
4.0

Customer did not leave a comment.

Alex F. 
Rating:
2.0

Customer did not leave a comment.

Phillip H. 
Rating:
5.0

Very friendly and excellent support.

Juan Y. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH F. 
Rating:
1.0

At turn-in, I was charged to fill the tank with gas, even though my paperwork clearly said I was rented the vehicle at 3/4 of a tank (actually slightly less). I drove less than 38 miles, and was charged $20 to fill the tank

Anthony I. 
Rating:
3.0

The associate who helped me was great, no complaints about him whatsoever, however this vehicle was nearly impossible to drive, and I have significant experience driving these types of vehicles. Not sure if it's a steering column issue or if the differential needs replacement, but this vehicle wobbled violently no matter how much weight it was carrying.

Miles K. 
Rating:
5.0

N/A

Mansur A. 
Rating:
4.0

Customer did not leave a comment.

James P. 
Rating:
5.0

Customer did not leave a comment.

Candie T. 
Rating:
4.0

Might want to put up a sign, it is a bit difficult to see.

Daniel M. 
Rating:
4.0

Customer did not leave a comment.

Edward N. 
Rating:
5.0

Customer did not leave a comment.

Alan K. 
Rating:
5.0

The pick up location was changed the day before the move, it was much further away in traffic and cost me valuable time. It wasn't even on the original list of offered sites. I only got a “sorry” from uhaul when I contacted cust support.

Joseph S. 
Rating:
5.0

Customer did not leave a comment.

Joshua F. 
Rating:
5.0

Customer did not leave a comment.

William A. 
Rating:
5.0

Customer did not leave a comment.

Victoria V. 
Rating:
5.0

Customer did not leave a comment.

William A. 
Rating:
2.0

Very expensive

Gircelle S. 
Rating:
5.0

Customer did not leave a comment.

Joseph L. 
Rating:
4.0

I like the online reserved system and quick check out. I did the estimate mileage and was charged actual mileage driven. The interior was as clean as a rental truck can be I guess. thanks for the good experience

WAN Y. 
Rating:
5.0

the engine light was on when we picked up the u-haul

Dina C. 
Rating:
5.0

Customer did not leave a comment.

Min S. 
Rating:
3.0

Customer did not leave a comment.

Joseph M. 
Rating:
4.0

Customer did not leave a comment.

Quinn T. 
Rating:
1.0

They were rude and over charged me over $250.00. I went from Maryland to Long Island and they said I drove over 1,000 miles and if you went to school you would know that Maryland to NY is less than 300 miles apart. Very uneducated people worked at the place in NY I dropped it off at. I am still waiting for a refund.

Michael I. 
Rating:
1.0

I asked for one way rental. The person in charge did not fulfill my request. I had to return the truck to the sane location therefore I could not take advantage of the one month free storage rental offered at my chosen location.

manuel L. 
Rating:
5.0

Customer did not leave a comment.

Wildo Javier Jr S. 
Rating:
5.0

Customer did not leave a comment.

Patrick L. 
Rating:
4.0

Customer did not leave a comment.

Howard K. 
Rating:
1.0

Uhaul owes me a reimbursement, and the lies and mistakes Uhaul made have been documented, and litigation is soon to follow if the mistake made is not corrected

Amos K. 
Rating:
5.0

Customer did not leave a comment.

chad C. 
Rating:
5.0

Customer did not leave a comment.

Pavel G. 
Rating:
5.0

Second time renting there. Excellent experience.

Douglas B. 
Rating:
5.0

Very fast pickup. Convenient. Agent had everything ready. This will be our regular spot in the future.

Douglas B. 
Rating:
5.0

Everything worked well. Uhaul email system was confusing though. They sent me 2 conformations one said to return on the same day at 7:30 and the other one said to return on the next day at 3p. I called the 800# for it and got no definite solution. On the rental day around 8pm, I got an email saying i was late to return the vehicle.

rebecca K. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW L. 
Rating:
5.0

Terrance the person I worked with was fantastic.

robert E. 
Rating:
5.0

Customer did not leave a comment.

Miriam R. 
Rating:
5.0

Customer did not leave a comment.

Andrey I. 
Rating:
1.0

First; give me back the $ 100 charge ,for lost key,some one made a mistake and extra charge me $100; I don't lost any Key, if that was the case, still I pay for the insurance ,another $15 ,I just want a resolution,so far I didn't hear nothing from Uhaul.

Juan Carlos C. 
Rating:
5.0

Customer did not leave a comment.

kelly W. 
Rating:
4.0

Everything at the location went well. The instructions for return were direct and thorough. I would have liked a little more direction on where to put the actual key. At some locations it's simply a box, here it was like a lock with a combination. The truck ran great and transported everything with no problem. But I was confused about why I paid for the mileage rate and had to fill the tank to full. It seemed like a double charge at that point because I'm already paying for the miles I'm traveling which you would think would go towards filling up the tank for the next family, but on top of that, I had to pay $60 to make it a full tank. My total bill (including filling the tank) for moving came out to $370 dollars. Regardless, I appreciate the service and the guy at the store was very friendly and informative. I will be using your service again but I will try to be more aware of the miles I'm traveling.

Eyoel D. 
Rating:
5.0

Customer did not leave a comment.

Jamilah A. 
Rating:
2.0

10ft box truck didn't start half the time, causing extensive problems for my non profit organization. I'm sitting by my phone right now waiting for a 50% discount. Please call me immediately on 240 778 8490. I'm waiting. Jack (John) Bell

john B. 
Rating:
5.0

Customer did not leave a comment.

Jialin Z. 
Rating:
5.0

Terry was awesome. Such a nice guy who was really willing to help. If and when I rent a moving truck again, I hope Terry will still be there!

Jose Marcio R. 
Rating:
5.0

Friendly, professional associates

vincent R. 
Rating:
2.0

Customer did not leave a comment.

MARY L. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
5.0

Everything went as expected. Service was prompt and efficient. Pricing was as quoted. Vehicle was clean and in good shape.

Stuart C. 
Rating:
5.0

Wonderful experience i always rent from this uhaul location

Corey B. 
Rating:
3.0

I see you have charged my account twice. What isnthe reason for this? Charge of 87.50 on 11/2 and also another charge of 87.50 on 11/4. Please immediately refund 87.50. The store #5904 in Rockville, MD is not picking up even thou closing hours are not for another 45 minutes. Thank you. 202-841-2394

Sheraz B. 
Rating:
1.0

Customer did not leave a comment.

Sandra B. 
Rating:
5.0

Customer did not leave a comment.

Julian S. 
Rating:
5.0

Customer did not leave a comment.

Nicholson N. 
Rating:
3.0

could be more client oriented.

ilaria anna B. 
Rating:
2.0

You won't listen so why bother

James N. 
Rating:
1.0

There was no problem picking up the vehicle. Gentleman was friendly and I was in and out in 10 minutes. The problem came when returning the vehicle since it was after they had closed. I took a picture of the mileage used, locked the truck and put the key in the night drop. After I had done this I noticed a text from UHaul that I needed to take a picture of the mileage and the fuel tank and uploaded it on the site they had sent me. I could not upload the picture I had taken. Well it would have helped to have known that in the beginning before I had locked up the vehicle and having put the key in the slot, I had no way of getting this information. I then called the help line to discuss and was connected with Shawn who corresponded by text and basically told me I would be responsible to pay a $20 service fee. Service for what? When I replied to him I was notified that my time for discussion had run out and he was no longer available to discuss. I drove 15 miles with the truck and had no issues until this ending which really made me realize I would not be using Uhaul again. Once again I give the location a 5, but the customer service by the company a zero+

Michael G. 
Rating:
4.0

Customer did not leave a comment.

Mikalah P. 
Rating:
2.0

It wasn't a totally bad rental but I did and still do have some concerns. My mileage and gas levels were incorrect which they did commit to correct but only put notes and didn't actually change in the system so it required several different conversations with corporate. I also was required to sign 2 separate contracts, one with the information, another one blank. I was in a bit of a rush so I didn't think thing thoroughly. I called them back regarding the mistakes and the blank contract and they told me they would take care of the mistakes and not to worry about the blank contract. I still have concerns about the blank contract.

Nelson J. 
Rating:
3.0

Customer did not leave a comment.

Peter F. 
Rating:
5.0

Customer did not leave a comment.

JUAN C C. 
Rating:
1.0

Amount for one way long distance was not clear during the rental. I was told what ever I didn't use money would be returned to me between the amount of gas and $1553.00 out of pocket. I would never recommend Uhaul. When I spoke to Penske they quoted the upfront cost which was $1053 a lot cheaper then you Uhaul cost. I will not use Uhaul again during my move, because you had one employee that wasn't clear that the cost would be final cost. Rip Off deal!!!

Sherrie T G. 
Rating:
3.0

Customer did not leave a comment.

Bailey L. 
Rating:
2.0

Customer did not leave a comment.

Nancy L. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
5.0

I needed less than 1.2 gallons of gas and was charged $11 which is absurd for 87 octane gas! there is understandably a small fee for them having to get gas but that is egregious.

Rene S. 
Rating:
5.0

The online part took a long time, over 20 minutes, and I couldn't get through to Uhaul by 1-800 or phoning other local store Also I paid $5 for 6 furniture pads which did not come. And I am having trouble getting a receipt that I can email to estate that wants to reimburse me. With all of that, it would help to have more people at the 1-800 number so it's easier to talk to a person. The drop off was a breeze at Dan's place in Frostburg MD.

Wendolyn T. 
Rating:
1.0

Leaked my personal information to a stranger

Jason L. 
Rating:
1.0

Truck was dirty. Requested pads and dolly were not included, but I was still charged for them even after contacting uhaul.

Samuel S. 
No reviews have been submitted for this location.

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