Customer Reviews for 1400 Brevard Road Storage LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of 1400 Brevard Road Storage LLC

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Richard F. on

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Teresa T. on

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SHARI G. on

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The pick up location people were great but there was a problem with picking up my truck. Took 2 1/2 hours to straighten everything out. Also the truck was dirty inside.

Tyrone A. on

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This location's website stated they were open until 6 on Saturday, October 19th. We arrived about 330-4 and there was a note stating the manager was not there. We called the number on the note and advised we were leaving the trailer, since no one answered. Our return date was 10/21, so we returned 2 days early. Due to this location not doing their job and after numerous phone calls from us, we were charged $20 for an extra day's service. We do have pictures on our phone showing the trailer was left on 10/19, just in case anyone is interested in refunding our money!

Raphaela F. on

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The woman who handled the pickup and drop-off was beyond kind and made the experience so much easier and peaceful than any Uhaul rental I've been through.

Robert P. on

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Very helpful and curious. The computer had issues, but we were able to work around it without a hick-up. My highest regards

johanna E. on

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I had a very difficult time trying to rent the 10 foot truck. I was trying to get through to the Asheville location on Swannanoa River Road and would get put back to the call center. They would find me a truck, send a confirmation and where to pick up the truck. This changed 5 times before I finally was told they had one on Brevard Road, which they actually did have. I showed up at the location I had rented the truck from at the scheduled time only to be told that neither of the 10 foot trucks had been returned. The biggest problem was the call center. I had to wait 15-20 minutes before I could actually speak with a person EACH time I called to try and confirm my reservation. I rented a U-Haul truck about a month ago and everything went smooth.

Alison A. on

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Thad L. on

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Joshua Keith H. on

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James M. on

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Ron H. on

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Your WI-FI in the office needs to be replaced. Krystal was great.