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nancy S.
Customer Reviews for 1st Quality Glass LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was told at the first place that a few extra days should be fine. And then this place billed me. I was traveling with two children across 5 states no way to do that in a couple days
Christelle M.Got there on a Monday to drop off my trailer and the only person that is at that location was gone to take her kids somewhere & I was told she would be gone for a few hours and that she is usually gone for hours every day. I was told I could unhook the trailer myself & just leave it and they would leave the girl a note. That's rediculous.
Jim W.Great customer service.
Yens B.I almost always use U-Haul for my moving needs. I'm not exactly happy about this experience though. Even though there was a return location MUCH CLOSER to my home when I was done using the truck, I went to the return facility that they asked me to go to and then charged ME the ADDITIONAL mileage afterwards. I'm not making that mistake again. They can move their own vehicles from now on.
Shane P.For some reason I can't fathom they didn't submit my return in a timely manner. I got a call asking me where the equipment was, and told them I had dropped it off at the requested location, and the lady was kind enough to document it.
DANIEL H.I returned truck swept and in condition I received it in. It also had more gas than when I picked it up. The uhaul app they use for return did not like the pictures and charged me a cleaning fee. The girl working couldn't do anything about it and the computer locked her out. I an NOT a SATISFIED customer and will tell everyone I know about this scam to get a cleaning fee.
RENE N.Friendly and efficient
BARBARA M.