Customer did not leave a comment.Donald E.
Customer Reviews for 24 Outdoors
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.JAMES W.
I am absolutely LIVID. I rented this trailer dirty as he'll, and then when I was done, I WASHED IT. And now I see that they kept my deposit. So I paid 60 dollars to rent a dirty trailer instead of the 30 I was quoted. I'm calling the in the morning, but I will take this to small claims just to sink this crooked little company.MICHAEL H.
This location was a particularly good location to return a 26 ft. truck and a car hauler trailer. There is plenty of space. There is nothing that I can point to as needing improvement at this location.Jesse Z.
Customer did not leave a comment.Mark G.
Great customer service & equipment in good condition. I recommend this location.ron W.
Had a reservation for a location a few miles from my home when arrived not a call at least the equipment wasn't at the location so having to drive another town to get the one we needed! Which I might include the opposite direction in which we were going! Now all the miles aggravation the extra time at that we spent on the ass made everything end at 11:30 that night my appointment was at one we had to go to Dallas and back then when we get back we asked if we could return it to the place we made the reservation was told that we were more than welcome to, but we would be charge an additional fee to pick it up! As a manager I have over 35 years I would have never made first made a reservation that I did not have the equipment. If I did not get the equipment within an hour of that reservation, I believe I would call the customer and have them make a decision on which and where they needed to pick it up convenient for them, also I'd like to include that as a manager if I was in that situation my car would have been. I'll send one of my team members over there to pick up that trailer. Don't you worry we put you out enough for you paying us a lot of money to use a trailer for a day actually less than 24 hours , I've done business with the other for a lot of times I need my kids I've made by self I have to tow cars because I work for an auto parts store so I recommend people and I use people a lot and I can guarantee you that I will not, if all possible use this place again thank you for your timeColton L.
Customer did not leave a comment.Diamond W.
Customer did not leave a comment.Justin C. | Overall Experience
Customer did not leave a comment.JOSHUA F.
Customer did not leave a comment.desiree T.
Great rxperience. Great truck nice professional staff.JEREMY C.
easy people to work with/Dale B.
Not organized . Computer systems are old and so slow that I had to wait forever . Once I got access to the storage building after moving all my stuff , had to wait in the sun forever before they could get me in . The access code didn't work . Would never recommend this location . Storage buildings are climate controlled but there are holes in the wall so that doesn't do much good .Jacob C.
Customer did not leave a comment.Linda A.
Customer did not leave a comment.Gloria L.
All went well.Linda A.
Customer did not leave a comment.Mike M.
Customer did not leave a comment.Michael C.
Not much. I was very happy with both customer service and the equipment I rented.Traci C.
Customer did not leave a comment.Paul M.
Great Customer Service!DAVID S.
Service was excellent & employees very friendly & helpfulTerri E.
Customer did not leave a comment.Sean B.
I have rented equipment from this location many times in the past and they have always exceeded my expectations. They are top notch. Thank You !!!LEWIS P.
Customer did not leave a comment.kesha G.
Truck was dirty ,, This unit needs to taken out of service..RANDY C.
Customer did not leave a comment.Russell B.
Customer did not leave a comment.NOAH B.
Nothing that I can think ofCortney I.
Very pleasant atmosphere & very friendly!Veda P.
Customer did not leave a comment.Bert E.
Spencer is a very friendly and helpful man normally use the main location but I found a new friend at 24 outdoors great service worth the extra couple milesDavid V.
Customer did not leave a comment.Virginia A.
Chose to also store contents of truck here. People were very accommodating.ALVIN R.
Customer did not leave a comment.Michael S.
Customer did not leave a comment.JASON G.
Customer did not leave a comment.Richard W.
Everything was great. No changes necessary. ThanksShannon G.
Customer did not leave a comment.Nancy S.
Nothing! Everything went flawless!!Bill M.
Customer did not leave a comment.Joseph C.
Customer did not leave a comment.Albert H.
All employees were very helpful and friendlyHika R.
Customer did not leave a comment.Oniqua H.
Customer did not leave a comment.EastTexasBaptist T.
Customer did not leave a comment.EastTexasBaptist T.
The problem is having customers that have reservations waiting whil other customers are being helped with non Uhaul related products. The trailer seats excessively and is a highway safety risk.JIMMY H.
Clean the dang U-Haul and ensure what the customer asked for is it it and don't put things the customer didn't want in it as well as ensuring your location is open when there is a reservation. Also be sure the mileage is in miles and not kilometersCrystal R.
Customer did not leave a comment.Terry B.
Customer did not leave a comment.Scott S.
Love this location! They always have our equipment clean and ready.Houston B.
Thank YouArturo R.
No one was there at the time of our drop off. Message on door said they'd be back soon but in the heat, who wants to wait. Sign also said if dropping off truck to place the keys inside the box on side of building, which we did. Got charged for a non-full gas tank, which we picked it up that way and paper work and inside of truck it said, Return 1/4 Full Or More. So now I need to call and asked then to refund my card. I'm too busy to have to deal with this! I'm still making another trip only don't need a U-haul this time.kAREN H.
Great experienceâ€¦ only one minor negative was they only had an appliance dolly and not a regular one. The appliance dolly proved useless as I was only moving boxesâ€¦ I should have known better but decided to take it anyway in hopes I could use it. Lesson learnedâ€¦Paul B.
Customer did not leave a comment.STEPHEN C.
Customer did not leave a comment.Steve P.
Customer did not leave a comment.DECEMBER G.
You did such a great job, I don't know what else you can do, keep on doing what you are doing and I will keep coming back 😀JAMES A.
Customer did not leave a comment.Derek S.
Great customer service and easy to work with.Deborah J.
I would highly recommend this location and there guest service. However teh corportate or centeral resrevaton system is terrible. We made plans and put in a reservations, well ahead of our trip. We were moving form Montana to Texas. a week before the move I called to confirm. I was told yes all was good. a day before my move I was told no truck. We had already spent thousands of dollars and taked time off work to make this move. And the day before even though I made a resrvation I had no truck. Customer service was not help. They just kept repeating they didn't have a truck. We had to scramble to get a smaller truck. And now since our resrvaton wasn't honored, we now have t go back and move again. Spending more money all bacause ths company cannot figure out what a reservations means. Will you reimburse me for the time and money now lost? It was your responsibility to hold a truck, you didn't holdup your end. I encourage a response and if you will reimiburse me for the added exspense.Kent L.
Customer did not leave a comment.Bobby C.
Great serviceCanute E.
Drop off was good. Associate came right out and check everything.,And close me out. Thanksantony B.
Check fluids before you go. I had to stop and wait on roadside assistance for a total of 5 hours over two days because the crank shaft seal was leaking my transmission fluid.Matthew D.
Customer did not leave a comment.Ricky R.
Customer did not leave a comment.Glenn P.
Nothing comes to mind. As an ex-mover(Bekins Van Lines), that was one of the nicest trucks I've ever rented from UHaul. Plenty of power and cold a/c.JAY V.
Customer did not leave a comment.Tracy C.
Customer did not leave a comment.Byron M.
Customer did not leave a comment.Rodney B.
Make it more clear where to drop off equipment after hoursJessica B.
Customer did not leave a comment.Teresa B.
Customer did not leave a comment.Jalyn V.
Customer did not leave a comment.Conrad S.
Friendly customer service and the van was clean and ran well.Steven J.
Customer did not leave a comment.Rich S.
Customer did not leave a comment.Melissa G.
Rented a trailer in 5/23/2022, only downfall was the trailer tags were expired on 3/2022..Colton S.
Does need to be a little more visible from the road. Passed it twice before we found it. Clicked on the address in the email and it took us to a different location.Brian G.
Vehicle was dropped at a time when they were closed. We followed return directions on app.Moriah C.
I enjoyed working with Mr. McCown and look forward to doing business here again soon.Houston B.
The cleanest Uhall I've ever rented and amazing customer service.CELECIA T.
Customer did not leave a comment.Lawrence F.
Haley and her Manager were outstanding and fast. No long waits or shinanigans. Super friendly and helpful. Trailer was spotless and in good workingvordrrJeanette L.
Customer did not leave a comment.Josh M.
Quick and easy!Mohammad A.
Fast and friendly serviceDennis J.
Great customer service!!SUSAN O.
Great customer service!!SUSAN O.
Customer did not leave a comment.Roland B.
Don't increase price due to supply and demand. We paid 100% markup . Paid 380.00 for a one way, instead of us bringing it from our local area and back which would have been 29.95 ridiculousJESSE S.
Customer did not leave a comment.JOSEPH Z.
Customer did not leave a comment.Michael D.
Customer did not leave a comment.Henderson S.
Customer did not leave a comment.JEROME M.
Friendly and helpfulSteven H.
Customer did not leave a comment.LISA M.