Customer Reviews for 896 Shell
(U-Haul Neighborhood Dealer)

184 reviews

804 S College Ave   Newark, DE 19713

(302) 722-8016

Location Hours

  • Mon-Fri: 8:30 am - 7:30 pm
  • Sat-Sun: 8:30 am - 5:30 pm

Services at this Location:

Contact Us

(302) 722-8016

804 S College Ave
Newark, DE 19713

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 7:30 pm
  • Sat-Sun: 8:30 am - 5:30 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Richard G. 
Rating:
5.0

Customer did not leave a comment.

Mehran H. 
Rating:
4.0

Very friendly, helpful and a straight forward transaction!

jeff B. 
Rating:
5.0

This location is always the best, no problems and always friendly and helpful!

TIMOTHY M. 
Rating:
5.0

I feel that everything is as smooth and seamless as it can be

Timothy M. 
Rating:
3.0

Customer did not leave a comment.

Benito R. 
Rating:
5.0

The associate that helped us was the best. He was nice and helpful and explained everything very clearly.

Pamela J. 
Rating:
5.0

The man working the check out was extremely kind and helpful

Karissa C. 
Rating:
3.0

Have the tank filled it is easier to bring it back I just filling it after your trip instead of trying to calculate what you need to add in there

Kelly M. 
Rating:
5.0

Very friendly staff at this location

Steven M. 
Rating:
5.0

Customer did not leave a comment.

Timothy M. 
Rating:
4.0

Parking is tight, not sure what can be done but I don't feel good about leaving my car there.

Robert P. 
Rating:
3.0

Customer did not leave a comment.

Daniel E. 
Rating:
5.0

Customer did not leave a comment.

Donna B. 
Rating:
5.0

Great customer service and communication with the uhaul details

Pamela B. 
Rating:
5.0

Customer did not leave a comment.

Joseph G. 
Rating:
5.0

Best customer service around, I would not hesitate to use this location again or recommend to others.

Timothy C. 
Rating:
5.0

Customer did not leave a comment.

Yufeng H. 
Rating:
3.0

Customer did not leave a comment.

Nafeesa M. 
Rating:
2.0

Customer did not leave a comment.

Laura B. 
Rating:
5.0

The staff was friendly, knowledgeable, and efficient. Best U-Haul experience I've had so far. I will definitely rent from this location again in the future!

Andrea B. 
Rating:
5.0

Very nice people who handled my rental

Andrew S. 
Rating:
5.0

Customer did not leave a comment.

Hongwu Y. 
Rating:
5.0

Customer did not leave a comment.

Pradyothana S. 
Rating:
5.0

Tom is both personal and professional and He goes to great lengths to satisfy his customers

Maurice P. 
Rating:
5.0

Nothing- very easy and quick!

William W. 
Rating:
5.0

Organized and friendly counter staff. Great customer service

elizabeth S. 
Rating:
3.0

Customer did not leave a comment.

Audley I. 
Rating:
4.0

Customer did not leave a comment.

Harry S. 
Rating:
5.0

The staff was friendly and helpful,overall a great experience.

Timothy C. 
Rating:
5.0

Very helpful, easy to use. Great options on equipment as well.

Maureen D. 
Rating:
5.0

Customer did not leave a comment.

Frank G. 
Rating:
5.0

Very friendly and well run. Will definitely use them again!

Richard C. 
Rating:
5.0

Customer did not leave a comment.

masresha G. 
Rating:
4.0

Air conditioner in truck was a little weak. Did not really cool the truck cab .

Gregory M. 
Rating:
1.0

Overall customer service. I picked up a dirty Uhaul that reeked off weed and the owner tried to charge me a cleaning fee. The online customer service representative I spoke to was extremely nice in getting the charge removed, but the location itself needs work.

RUTH T. 
Rating:
5.0

Gentlemen at desk was friendly, polite, and knowledgeable. What more could anyone ask for. Very happy with total rental experience.

Ronald C. 
Rating:
5.0

Alex was great in assisting me with obtaining a truck rental. He followed up with phone calls and made suggestions on achieving the best overall price. Great customer service and fair price with high integrity is all that I can ask. Thank you Alex!

Edward P. 
Rating:
5.0

Very nice and accomodating

Michael R. 
Rating:
5.0

Customer did not leave a comment.

Patricia M. 
Rating:
5.0

Customer did not leave a comment.

BHASKAR P. 
Rating:
5.0

Customer did not leave a comment.

Tyler S. 
Rating:
4.0

Easy!

Randolph B. 
Rating:
5.0

Nothing. The experience was smooth, fast, and professional. The salesman was kind and thorough.

Zenobia C. 
Rating:
4.0

I am wondering why I have additional charges the next day I thought my estimated mileage was already figured in... I will call in tomorrow. too tired right now.

ida R. 
Rating:
5.0

Received first class, professional, quality customer service!! Staff was extremely helpful and attentive to my needs!

Terry S. 
Rating:
5.0

Can't think of anything. Super accommodating and very professional and helpful!

Michael W. 
Rating:
5.0

Customer did not leave a comment.

sculley S. 
Rating:
4.0

I rented on a Saturday, around 5pm. I was told by the clerk that the Dolly was due back by Monday at 5pm. Cool. Can I bring it back Sunday night? He says yeah, if we aren't here, just leave it in the lot, where there is space, go online to return the item. Sunday evening, 530 pm, text then call from Uhaul asking where the Dolly was at. Told them the clerk told me it was due by Monday evening. Guy says OK, I'll update the order, but it has to be here by Monday for another rental. I was able to return it at 8pm on Sunday. They still billed me another day on my CC. I'll be disputing that nonsense.

Robert V. 
Rating:
5.0

Customer did not leave a comment.

Greg H. 
Rating:
5.0

Easy access...representative was friendly and helpful.

Robert B. 
Rating:
3.0

Change the attitude of your employees. Have your locations make sure the trucks are mechanically ready for rental. 100% unpleased with the whole UHaul experience. Will never recommend U Haul.

James W. 
Rating:
5.0

Guy @ pickup & checkout was terrific.

Bill B. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Customer did not leave a comment.

Jack M. 
Rating:
1.0

i was charged for insurance. i was never asked if i wanted it. i told the woman behind the counter that i specifically did not want insurance. also, order was done using my daughter's name, not mine!

Kimberly B. 
Rating:
4.0

Customer did not leave a comment.

mark D. 
Rating:
4.0

All good. Only tough part with location (not their fault) is it can be tough pulling out into 896

Andrew C. 
Rating:
5.0

Both people that I dealt with at the Shell Station were great. Friendly and helpful

JAMES S. 
Rating:
5.0

Customer did not leave a comment.

April P. 
Rating:
5.0

Customer did not leave a comment.

Heather P. 
Rating:
4.0

uhaul website not user friendly, difficult to navigate. Main complaint, website would not allow me to lease vehicle at venue of my choosing. Would have been more convenient for me (The Customer), too select location, rather than uhaul rerouting reservation to suit there needs. If rerouting occurred based on vehicle availability, should have been informed at some point while making reservation. Not at very end once reservation completed.

milton B. 
Rating:
5.0

Everything was wonderful, service and the gentleman who helped me was excellent

RAYE G. 
Rating:
4.0

Unfortunately, when I opened the door to the box, the last person who used the truck did not sweep out the trash. Other than that, the entire process went very smooth and the person at the site was very pleasant and easy to work with.

Charles T. 
Rating:
5.0

Customer did not leave a comment.

MAYRA S. 
Rating:
5.0

Customer did not leave a comment.

Sandra B. 
Rating:
3.0

App was not working properly-would not accept my drivers license number for some reason even though i entered it correctly. Fortunately there was someone there to re-start a new order but it took alot of time to sort out. We were also warned keys were hard to get out of lockbox-clearly a problem they know about but haven't fixed.

JAMES O. 
Rating:
5.0

Customer did not leave a comment.

Jason S. 
Rating:
5.0

Tom was very accommodating.

JOHN T. 
Rating:
5.0

Customer did not leave a comment.

Lori R. 
Rating:
5.0

Everything was good

CHRISTOPHER S. 
Rating:
5.0

Customer did not leave a comment.

JOHN G. 
Rating:
3.0

Customer did not leave a comment.

Robert C. 
Rating:
3.0

Your technician present at the time was outstanding. He worked with me to make sure the trailer light were functioning correctly. It turned out to be a corroded connection that we found and fixed so my trailer was safe.

Robert W. 
Rating:
4.0

This was only my second time using Uhaul and my first experience was fluid and reliable. However I was upset--and also both confused and disappointed--that somehow my requested location this time was 1) "updated" only 2 days prior given my 10-day-prior request and 2) the “updated" location was a little over twice as far as the two or three most proximal pickup locations most available to me. I'm also disappointed that I wasn't capable of updating said ‘updated location' (as per the email's suggestion via the contact info) as my message expressing that "this doesn't work for me" was never responded to, and so I was required to drive twice as far--to both pick up and drop off--as I originally requested, despite there being at least two, maybe three, more proximal locations from my specified residential pickup address.

MATTHEW B. 
Rating:
4.0

Customer did not leave a comment.

NEKTARIOS T. 
Rating:
5.0

Fast and friendly!

TERRY T. 
Rating:
5.0

very friendly and courteous - no issues all went well

RALPH G. 
Rating:
5.0

Not a thing.

STEPHEN F. 
Rating:
5.0

Very nice customer service

Diane G. 
Rating:
5.0

Customer did not leave a comment.

EMILLEA M. 
Rating:
5.0

Customer did not leave a comment.

DAVID R. 
Rating:
5.0

Very pleasant and friendly.

JOSEPH B. 
Rating:
5.0

Customer did not leave a comment.

DANIEL M. 
Rating:
5.0

Customer did not leave a comment.

JILLIAN C. 
Rating:
5.0

Customer did not leave a comment.

BRADLEY A. 
Rating:
5.0

Ameen was extremely professional and very helpful. He assisted with reservation and complete hookup. Drop off we very easy and done in minutes. Highly recommend this location. Thank you for your exceptional service.

MOHAMMED R. 
Rating:
5.0

Thank u

JOSE C. 
Rating:
3.0

Customer did not leave a comment.

ALLEN K. 
Rating:
5.0

Customer did not leave a comment.

DONALD C. 
Rating:
3.0

Very cramped parking lot area,a bit hard to navigate. Equipment in excellent condition when picking up.

MARIA B. 
Rating:
5.0

I cannot think of anything, the team goes above and beyond.

JOSEPH M. 
Rating:
4.0

Customer did not leave a comment.

MEHMET T. 
Rating:
5.0

Customer did not leave a comment.

ROY P. 
Rating:
5.0

Customer did not leave a comment.

Ray S. 
Rating:
3.0

Customer did not leave a comment.

Joshua R. 
Rating:
5.0

Customer did not leave a comment.

NELLY M. 
Rating:
4.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

Tom I. 
Rating:
5.0

I want to thank your location attendant. I forgot her name but she made the transaction so easy and fast. Good customer service and explained everything in detail

WILFREDO V. 
No reviews have been submitted for this location.

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