Customer Reviews for 896 Shell

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of 896 Shell

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Amber M.
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They charged me 20.00 even though I returned it before my scheduled time.

Jamela G.
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Customer did not leave a comment.

bai H.
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Customer did not leave a comment.

Shavaun S.
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Gave me an unswept truck and when I gave it back unswept, they threatened to charge me for not sweeping it. Completely unprofessional

Manuel L.
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No creo que le haga falta nada todo excelente

Samuel R.
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Good customer service. seamless pickup. Not much to improve upon

MONIQUE G.
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Customer did not leave a comment.

JIM W.
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samantha D.
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I completed the online check in to reduce my contact with people. It failed to process. I was still there for 30 minutes trying to get it set up.

Ronald B.
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Personnel were very helpful and friendly

Joseph W.
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The wait time for picking up the truck was close to an hour do to glitches within the process. Hopefully that won't happen again when those issues get resolved. The experience was overall pleasant.

John V.
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Customer did not leave a comment.

Adam K.
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You need to vet your locations. My pick up location was ridiculous.

Daniel W.
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Customer did not leave a comment.

Julie H.
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Staff member was very helpful!

Alpesh N.
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Janet L.
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Keith S.
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ALICIA R.
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cole W.
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Above average experience

Daylin C.
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The mobile check in process was tedious. It would be better if verification questions were asked during booking instead of at the pickup location.

Jennifer E.
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Customer did not leave a comment.

Luis C.
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Initially this was not the pick up point I chose. On the day of the pickup Uhaul contacted me to inform me that they had changed my preferred pick up point and assigned the one where I ended up picking the truck up. This could have been communicated in a more timely manner as it caused a slight inconvienance.

LETHA J.
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Quader'a H.
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DARRELL M.
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Ruifang H.
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Jason M.
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Oshane C.
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Alexandra A.
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bethany M.
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oscar H.
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John K.
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Alainee B.
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Robert W.
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Thanh N.
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JEFFERYLAURANCE J.
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Michael W.
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LISA S.
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JULIA F.
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The staff, at both pick up and drop off, were so rude that I would never suggest giving them business. The man at drop off would not check in my truck, so I did it myself, via the app. He yelled at me and told me “never come back” because he didn't like where I parked the truck (which was next to all the other Uhaul trucks. At drop off, I was told my car would be towed if I left it on the lot. These men had no customer service skills, nor did they care if they lost business. The truck itself was in good working order and I had no issues with equipment.

ROBERT G.
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Customer did not leave a comment.

William A.
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Place was close to UD and service was outstanding. Vehicle was older but still in great shape. Great place would highly recommend. Only downside was the mobile check in process. Not faster and not their fault. Awesome place.

Jackie G.
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The process took 45 minutes to pick up the rental and there was no line. The gas station attendant had a hard time getting the reservation to go through w/ UHAUL.

Ronald D.
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It took over an hour to get the vehicle. The computer system didnt work for myself and other customers waiting. It was a disaster. And dropping off took a very long time as well. I spent more time in the rental station than I did with the van. Horrible experience

starmayne M.
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Customer did not leave a comment.

ralph C.
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The easiest drop off ever. Polite and took care of business in great time no waiting.Highly recommend !!!

Rick C.
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Howard P.
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Lisa S.
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Rodman S.
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I selected this drop off location on line when I reserved the truck. When I tried to drop it off, the attendant said he couldn't take it. I showed him the paperwork,and he said U-Haul always make this mistake. He told me to drop the truck off at an Exxon station up the road. The attendant was not helpful at all.

Ian R.
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easy pick up and drop off, the service people were quick, nice and very helpful.

Jeff S.
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Customer did not leave a comment.

Jamie E.
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MARK J T.
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Sonnia M.
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Teresa S.
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I was absolutely thrilled (and relieved) by how smoothly everything ran at the pick up location. I have experienced major problems at other locations. This place was FANTASTIC and I look forward to using them again. I couldn't have been happier with the whole experience.

Samantha W.
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Dont rent from this asshole place

Venessa K.
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Maintenance of vehicle current so service lights wouldn't be on.

Ada S.
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Timothy B.
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nando N.
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Brenda B.
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John S.
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Jiuqin W.
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Martin H.
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ii S.
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The cashier was helpful. This location is convenient because of its after hours. I did have an issue when I was trying to do a self checkout. The website would not allow me to add a photo.

Meggan M.
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Customer did not leave a comment.

Luz R.
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It was a good service but the process at the rental location was too long.

Elania B.
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John P.
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Randall M.
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Jason M.
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Staff was very helpful and got me on the road quickly. Highly recommend this location.

RAJ B.
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Customer did not leave a comment.

Sylvia S.
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Very friendly and professional staff! There were no problems, but a car was very close to being parked in the way of returning the truck ~after hours~, so a do not block sign may be helpful (the right side of the building)

jacqueline C.
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Customer did not leave a comment.

Francis F.
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Camilla B.
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The sales person was very nice and helpful

Salvatore M.
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Everything worked out great. Thank you!

Sara H.
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Not the worst, but not the best. It's just a little run down is all, but I got what I needed and everything checked out just fine.

Timothy B.
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Customer did not leave a comment.

MOHAMED K.
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. I got ripped off, I got charged penalty of twenty dollars for dropping the keys in the drop box . Isn't what the drop box is for???? I rent car very often and on Sunday I drop the keys in the drop Box without without getting charge anything. The U-haul was 19.99 and the drop box was more and they added fees and taxes that I never got charged for it before. I need a refund for the unnecessary charges Thanks

Beth H.
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Customer did not leave a comment.

Zoi P.
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The staff was exceptionally polite. I appreciated their explanations about the process and about driving a truck, which was new to me. The vehicle was clean and reliable. My only challenge was locating them, but when I called they provided excellent directions, and I was able to be there on time. Thank you for your help!

Stephen B.
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Customer did not leave a comment.

Rosanne C.
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The worst rental experience ever! It took almost an hour for the attendant to complete the rental agreement. I used the cargo size van to pick up a mattress, box spring, 2 small accent chairs and a table lamp from a nearby furniture store. Round trip was 22 miles on flat roads. When I filled the gas tank of the cargo van right at the Shell Station where I rented the vehicle it took 5.298 gallons of gas!!! That's equivalent to 4 miles per gallon. When I challenged the attendant he pointed me to his manager. The manager told me it wasn't his problem and to call UHaul because they don't own the vehicles.

David J.
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Lousy location, very out of my way. No parking. Unhelpful staff

Elizabeth D.
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Very smooth and efficient process at both pickup and dropoff.

Jayde W.
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Customer did not leave a comment.

Jason K.
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Very nice people always have uhaul ready to go even when they're busy thank you

Richard M.
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Customer did not leave a comment.

DEBRA D.
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There wasn't any room for me to park the truck; had to wait 15 minutes for attention in the tiny gas station...moving the truck all around to make room for cars trying to get in and out of the service side and for gas.

Michael A.
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phil G.
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George F.
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Allow for the fact that not everyone carries a smartphone.

Elizabeth H.
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The blankets were not at location for $10 fee, they said it was to be deducted. It was not. I had safe trip on original invoice for 5.00 A safe move fee for $14. was added. I did not need it My insurance would cover or I'd pay for damages. Felt over charged with double fees from 76.00 to 98.00 with out the dozen blankets as fee charged, I did not receive. I would not use your service next weeks big move due to this. Took girl at arrival 15 minutes to acknowledge the driver for arrival at pick up. Time took longer to check out for pick up. Almost 1 hour off start time.

Monis A.
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Customer did not leave a comment.

PATRIC T.
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Very nice people when picking up Truck

Robert C.
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Super easy and pleasant drop off experience.

Gregory B.
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Customer did not leave a comment.

Lakeisha S.
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Kim was excellent she took care of me and went above and beyond to help my move run smoothly!!!!

No reviews have been submitted for this location.

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