Customer did not leave a comment.Xanthea M.
Customer Reviews for A 1 Tax Services
(U-Haul Neighborhood Dealer)
Houston, TX 77004
Services at this Location:
- Mon-Fri: 10 am - 5 pm
- Sat: 11 am - 2 pm
- Sun: Closed
Special Operating Hours
- 11/28/2021 - 12/20/2021: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
A1 Tax & UHAUL Services Exceeded my expectations this company went above and beyond the owner Miss Felix is Outstanding & Great all around. If y'all are ever in the 77004 location in the heart of third ward give Miss Felix a call she's your go to person!!!!Jonathan B.
They put low fuel on the truck which triggered a notification that blocked the odometer screen. They then claimed I drove an additional 20 miles because there is no odometer reading during pickup only the notification for low fuel. The battery also died on me while I was offloading. Trash place.Dave O.
Nothing. The service was excellent, the truck was in very good condition/clean. I'm very pleased and look forward to continue doing business with UhaulMarquise W.
No complaints!Deidre B.
Ms.Felix was very professional and helpful. She assisted in making my rental reservation and had the truck ready for my arrival. I highly recommend and would definitely come back to this location!Marquise M.
Small location. They had two trucks. The lady was very helpful in assisting us via phone despite being in the middle of a pandemic. Check in and check out was easy. They don't have all the frills a standard uhaul location has, but completely fine for a no fuss move!Maryoceane G.
I don't usually leave comments but I felt that this one was necessary! I was already having a rough day plus moving is stressful as hell, but Ms.Felix and her team did a wonderful job with assisting me every step of the way! She even offered my family and I snacks and drinks! If your ever in need of a Uhaul or getting your taxes done, I HIGHLY recommend going here, I promise you wont be disappointed!Rajanae P.
Be on site. Mark the place so that you actually no it's a U-Haul rental return place. It said it was A1-tax service, and they were selling cars, and there were vendors in front selling clothing. We had to call somebody on the phone and be verified on video. No walk-through, no double check, not even sure we were at the right place. I've recorded everything on my phone just to be sure since there was nobody in person to verify my return. Felt very sketchy.Loretta H.
This was by far the best UHAUL rental experience I've ever had! The customer service I received A1 Tax Services was amazing and helped to make my move much easier than I expected.Nnenna O.
Customer did not leave a comment.Linda H.
My customer service agent was amazingGregory R.
Customer did not leave a comment.Yassid L.
Customer did not leave a comment.lamisha B.
THE LOCATION I WENT TO WAS VERY GOOD! I WAS VERY HAPPY WITH THEM. THUMBhattie R.
Customer did not leave a comment.Linda G.
Customer did not leave a comment.Louisse O.
Customer did not leave a comment.Tanya H.
I was quoted one price but ended up paying more. I was rold that a 15 ft & 17 ft truck was around the same price. I got the 15 ft which was a hundred plus dollars more. The gas meter indicated that I had a lil over a half tank, her paper work said I had 3/4 of a tank. When I called for an explanation, the dealer told me she couldn't talk to me because she was on vacation. I bet she had a good time with the extra money she took from me. Not professional at all, I would not recommend this location, if do, make sure you review everything before leaving and don't let the southern charm fool you.Myrah C.
Customer did not leave a comment.Paul B.
Customer did not leave a comment.Linda G.
Customer did not leave a comment.FLoyd B.
Customer did not leave a comment.Deidra J.
Customer did not leave a comment.BRANDY L.
THIS LOCATION IS DOING FRAUDULENT ACTIVITY ON PEOPLE CONTRACTS. Mr Jorge Rodriguez does not follow UHAUL policies and procedures. This location add things to my contract with out my knowledge and didn't ask if I wanted to be opted in or out of additional choices that Uhaul provide. They should be ashamed of themselves trying to come up on their own people. I am sure this is not how Uhaul would operate on a professional level. Then Mr Jorge Rodriguez had the never to yell at me and lie about it.. This location is a Thief!!!JOHNETTA P.
This is the first time after many years that someone from U-haul company give me a great customer service. I definitely recommend this location! It's name is Luis RodrÃguez and I really appreciate for he's great customer service and great personality, God bless you Luis!CESAR A O.
Very Clean Office. Very Quick, Nice & Professional Staff!!!! Great & Convenient Location !!!!DERITHE F.
Great location! Team is very warm and inviting.Jackqueline M.
Customer did not leave a comment.ruth F.
Very helpful and friendly personal, i appreciates their time and patience's in making sure everything was in working order and looked after the details of the contact. The location could use a facelift but service was superior. mmbEDWARD B.
The staff went above and beyond the call of duty!!! If I ever need to rent a uhaul again, they will most definitely be hearing from me!Kameka W.
Great service! Very professional and friendly representatives.CO B.
This a very small U Haul location. No inside merchandise. However the people there are wonderful.Karen G.
Customer did not leave a comment.DANIEL B.
Customer did not leave a comment.Walter P.
I've been using uhaul for several years, this was the best location by far. The customer service st this location exceeded my expectations!!Terri G.
Very professional, courteous, and thorough management.Luis A V.
Rented truck at end of day and signed contract before seeing actual fuel level. The contract indicated more than 7/8 full but was actually right at half a tank. Drove 15 total miles on rental, put 2 gallons in before returning truck and then was charged for nearly 15 additional gallons (around $45). Left voicemail at location upon seeing the bill to try and explain but haven't received a call back.Sally D.
Customer did not leave a comment.Nicole T.
Customer did not leave a comment.James B.
The location needs a better place that is invitingKingsley O.
Customer did not leave a comment.carlis E.
The equipment (trailer) was very well used and looked quite old. It was serviceable and worked well for us but there was an odd situation at the dealer where we had to sit and wait for this one to be returned by someone who had rented it and swapped out for what looked like a brand new one so that we could take the old one. There was one sitting there but we could not rent it because "it was already rented out." But the person who came to rent it already had one and they swapped out the trailer for us to take the older one it seemed. It just seemed really strange and odd. But the people at A1 Tax Service were very cordial and helpful it was just a strange situation with the returning of the one and taking it off his car and putting it on our and him taking the other one.robert N.
We picked up the trailer later than expected because it was sitting out in the parking lot for HOURS and no one "checked it in," so no one knew it was even available for use. Then, upon drop off, the location was closed. An employee saw us struggling to turn the trailer around and accepted the dropoff after business hours, then proceeded to overcharge us for an extra day that we did not have the trailer in our possession. We will not be using UHaul in the future.MICHAEL L.
Y'all are the best! Thanks!Eric S.
The whole Uhaul team at this location was very professional and helpful. I will definitely recommend this location for any Uhaul needs.REBECCA E.
Great friendly service overcame overcame a substandard property. George Rodriguez was a kind and helpful man. A pleasure to work with.Charles L.
Customer did not leave a comment.Frank B.
Waited a bit for attendant.james R.
Customer did not leave a comment.MICHAEL G.
Loved working with the staff. So kind!Emma J.
Customer did not leave a comment.Goutham G.
The team at A1 Tax Services went above and beyond to meet my needs. They were extremely friendly and helpful and really went out of their way to accommodate my circumstances. I would highly recommend them to anyone needing U-Haul services.Ryan L.
Customer did not leave a comment.DAVID T.
Customer did not leave a comment.Juan J.
Customer did not leave a comment.DANIELLE E.
The staff were friendly and helpful!Joshua E.
The lady when i called to confirm the drop off time was very rude over the phone and said i can just return it myself anywhere else.When returning the uhaul she came out and said" what do you want , you can just leave the keys in the box " when i asked if i needed to sign paperwork orifi need a receipt she said "no ill take care of it" in a very rude way.. When i called to ask for her name she started cussing me out calling me an "asshole for calling her at 7:30 am" and a stupid bitch" then she texted meJudith M.
The representative was very nice, however he wasn't knowledgeable and had to call the uhaul service line multiple times. Also, my rental location was switched after I chose one that I wanted. This is the second time that has happened to me. The last time had even more issues. I will not be using uhaul again.Dereq O.
Everything went well!!JAMES D.