Customer Reviews for A Plus Self Storage
(U-Haul Neighborhood Dealer)

718 reviews

425 Quebec Ave   Longmont, CO 80501
(THIS LOCATION DOES NOT PARTICIPATE IN THE ONE MONTH FREE PROGRAM)

(303) 747-6707

Location Hours

  • Mon-Sun: 9:30 am - 3:30 pm

Services at this Location:

Contact Us

(303) 747-6707

425 Quebec Ave
Longmont, CO 80501
(THIS LOCATION DOES NOT PARTICIPATE IN THE ONE MONTH FREE PROGRAM)

Services at this Location:

Location Hours

  • Mon-Sun: 9:30 am - 3:30 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Super good team here.

MARTIN D. 
Rating:
5.0

Customer did not leave a comment.

JAVIER F. 
Rating:
5.0

Customer did not leave a comment.

Matthew A. 
Rating:
3.0

Customer did not leave a comment.

Anthony M. 
Rating:
5.0

Customer did not leave a comment.

Jorge S. 
Rating:
4.0

Make refund process for returned items easier. Rental process was excellant.

Max B. 
Rating:
5.0

Brian really helped me out when another location abruptly canceled our truck. Connected me with another truck at another location. Helped me coordinate things all day.

MANUEL R. 
Rating:
5.0

All went off without a hitch.

Mike V. 
Rating:
5.0

Pickup location personnel were very friendly and helpful with move and getting the truck ready.

Tim S. 
Rating:
5.0

Very helpful.

Larry F. 
Rating:
5.0

Customer did not leave a comment.

Victoria E. 
Rating:
5.0

These guys always rock it. Always professional and polite. If I'm in this area this is the only one I use.

Frank K. 
Rating:
4.0

Customer did not leave a comment.

Karsten K. 
Rating:
5.0

He was so nice and explaining it all to me.

Mary M. 
Rating:
5.0

Customer did not leave a comment.

Justin S. 
Rating:
4.0

Customer did not leave a comment.

BILLY G. 
Rating:
1.0

The service rep was not wearing a mask. When my husband complained about it, he didn't put one on or apologize. In Colorado masks are mandatory no matter what personal beliefs are, this is not okay!

Patrice B. 
Rating:
5.0

Fantastic service and friendly.

Dustin H. 
Rating:
5.0

Customer did not leave a comment.

GILDA K. 
Rating:
5.0

Top notch service and friendly staff.

somealy A. 
Rating:
5.0

I believe the fellow who took care of me was Brian. He was so helpful, patient and even kept his composure. When my husband had a meltdown because he'd just had 14 teeth pulled. He checked the truck in so quickly. So appreciate a mellow fellow. Paulette Staffey

Paulette S. 
Rating:
4.0

The staff is excellent at this location. They are always helpful and answer any questions I have very quickly. I highly recommend using this location. I go on nearly a daily basis to my storage locker

chris E. 
Rating:
3.0

Customer did not leave a comment.

Elizabeth L. 
Rating:
5.0

Customer did not leave a comment.

michele D. 
Rating:
3.0

Customer did not leave a comment.

Gregory M. 
Rating:
4.0

Wear a mask!!!

Ruth M. 
Rating:
5.0

Customer service was well above and beyond. Very knowledgeable and knows the safety of the equipment inside and out. That is the most important thing to have in the business is someone who takes the time to go over the equipment with the customer.. Great job..!!

mark M. 
Rating:
5.0

Customer did not leave a comment.

Marc B. 
Rating:
5.0

Fast friendly service

Michael M. 
Rating:
5.0

You do very well to accommodate your customers. The only suggestion I would have is when people call to reserve a truck or locker, please let them know on the phone they will need 2 personal references. I didn't know and walked over to get the truck with no phone, only my wallet. This added about 2 hours to my day, going back and getting 2 numbers, then watch and realize I could have given any name and number and that would have been acceptable. If I can make up anything to get the form filled out, you have an unnecessary field on the form.

James P. 
Rating:
3.0

Customer did not leave a comment.

Katherine S. 
Rating:
4.0

Just continue with the same level of customer service.

Gary W. 
Rating:
5.0

Everything was smooth and fast, professional.

Donald P. 
Rating:
4.0

Customer did not leave a comment.

Adam J. 
Rating:
4.0

Customer did not leave a comment.

Deborah S. 
Rating:
3.0

Customer did not leave a comment.

John W. 
Rating:
5.0

Customer did not leave a comment.

Joseph T. 
Rating:
5.0

JW is great. This is the third time I used him and he is great.

John C. 
Rating:
3.0

less picture taking. Padlock wouldn't close.

James T. 
Rating:
5.0

Customer did not leave a comment.

Frederick C. 
Rating:
4.0

Norm was very helpful

Jeffrey E. 
Rating:
4.0

Caught the owner/personnel leaving location and was given clear instructions in unhooking trailer and depositing rental agreement in box. Was quick and easy.

Steven M. 
Rating:
3.0

It is close and convenient.

Toby S. 
Rating:
5.0

Customer did not leave a comment.

Richard L. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
3.0

This location was great and very helpful! The complaints I have however are with scheduling. I scheduled a trailer weeks in advance for a Thursday evening pick up near me. However I received two different reservation changes notices, and the day before I'm supposed to pick it up they tell me I can't pick it up until the following day, and at a location an hour away. Everyone was very nice and helpful, however I had to move a lot of things around to make this work.

Madeline M. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
3.0

Customer did not leave a comment.

damien B. 
Rating:
4.0

Customer did not leave a comment.

JEFFREY S. 
Rating:
5.0

na

Erik B. 
Rating:
3.0

Nice guy working there and was thorough.

Greg C. 
Rating:
5.0

Customer did not leave a comment.

Lawrence A. 
Rating:
5.0

Thank you for doing all you can to make everything convenient for your customers.

Spike W. 
Rating:
4.0

Stop giving customers the run around and the stress on rentals. only traffic person handling reservations is hideous controlling equipment. Let independent dealers rent out equipment they have on their lots on their terms. I went to Denver to purchase a truck only to find out no trailers where available so they said. I called every dealer I found and all said the same! They can't reserve equipment. I called Sunday morning and customer service person said they'd call me back with in an hour and that didn't happen. I drove to Longmont Co and saw 3 trailers on this lot but employees closed at 10:30 and not 1pm like Website said. But after calling customer service again about 3 trailers available she sent me to another dealer in Longmont where the gentleman I rented from was great! Him having a trailer available made my day and trip back home the same day with my new truck. What a hassle!

Javier G. 
Rating:
5.0

Customer did not leave a comment.

Steven S. 
Rating:
4.0

While the service was good I was very disappointed that this location has chosen not to wear masks or facial covering. Even with everything else being good I will not use this location again because of their choice not to wear masks.

Alison S. 
Rating:
4.0

Customer did not leave a comment.

Doug J. 
Rating:
5.0

Customer did not leave a comment.

Jim B. 
Rating:
3.0

Customer did not leave a comment.

David P. 
Rating:
4.0

The whole experience was great as the person who worked there was very efficient and nice. Everything went perfectly. Thank you!

eric W. 
Rating:
5.0

nothing

Linda R. 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
5.0

Quick and easy

robert N. 
Rating:
4.0

Customer did not leave a comment.

Jack S. 
Rating:
5.0

Customer did not leave a comment.

Kirk O. 
Rating:
5.0

Great service, very easy to work with.

Andrew S. 
Rating:
5.0

Customer did not leave a comment.

Steve C. 
Rating:
5.0

We were amazed at the cleanliness of the truck and how comfortable the seats were. The truck ride really smooth for being a moving truck. We enjoyed our interaction with Norm and will absolutely come back to the location for our future moving needs!

Sabrina F. 
Rating:
5.0

This is the best Uhaul place. I went to Longmont because the reviews for all locations in Boulder were so horrendous I didn't want to risk going to them. Although expensive, the service here was great,

Brooke K. 
Rating:
5.0

Keep it up! Great customer service.

Simon H. 
Rating:
5.0

No improvement recommended! Gentleman when I picked up the trailer was fantastic...even repaired my wiring and would not accept a gratuity for his work!...He and his associates were just as pleasant upon my return of the trailer....when I need a trailer or truck in the future I will return to A plus storage in Longmont and these two guys...great representatives of U-Haul and I have had LOTS of experience with truck and trailer rentals through out the U.S....

Larry S. 
Rating:
1.0

Customer did not leave a comment.

Ana L. 
Rating:
4.0

The only trouble I had was the payment at the end when picking up the truck. There was some glitch in uploading the credit card. After reloading three times, I called U Haul only to find out that my credit card can't be taken over the phone. After 45 minutes the payment was processed.

William M. 
Rating:
5.0

Customer did not leave a comment.

Joshua S. 
Rating:
5.0

Customer did not leave a comment.

Matt B. 
Rating:
5.0

Very helpful and courteous.

Joe S. 
Rating:
5.0

Customer did not leave a comment.

Shane P. 
Rating:
5.0

Customer did not leave a comment.

Robert E. 
Rating:
5.0

Customer did not leave a comment.

elizabeth K. 
Rating:
4.0

Everything was great

Jim C. 
Rating:
5.0

Norm went above and beyond by helping me diagnose a bad tow hitch wire harness on my truck. I was able to get it repaired and get back on schedule with my day. I'm glad he did a safety check before sending me down the road with a tow dolly without turn signals. Thanks!

Karsten K. 
Rating:
5.0

Customer did not leave a comment.

Teddy K. 
Rating:
4.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

The representative I dealt with was very kind, professional and knowledgeable. It was the best experience I have had with any u-haul rental.

Max B. 
Rating:
5.0

Norm was fantastic to work with. Will recommend this location to anyone. Excellent customer service and thorough explanation of the rental process. Very impressed and appreciate the help in getting moved to a new home. Thank you.

DOREN G. 
Rating:
5.0

Customer did not leave a comment.

Robin B. 
Rating:
5.0

The person helping us (sorry I cant remember his name) was more than helpful! We were late with our pick up but he was patient, kind and had the exact tow dolly we requested. He went out of his way to make sure we had everything we needed including helping us diagnose why our trucks rear running lights were not working. We were from out of state so he pointing us in the direction of a place that we could get a replacement fuse. Then he helped us get our car loaded onto the tow dolly and got us safely on our way.

Jill V. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
4.0

you are doing fine, friendly staff, no problems

Tim G. 
Rating:
5.0

Easy to find after a cross country trip. Excellent customer service. Very helpful!

JOHN J. 
Rating:
5.0

The man in charge was very friendly and helpful. Everything was on time, well explained and easy for a beginner to navigate. The app Self check in to return worked for me and was pretty nifty.

Trinity C. 
Rating:
5.0

Folks there are always helpful and friendly. Enjoy doing business at this location

David H. 
Rating:
5.0

Customer did not leave a comment.

Mary M. 
Rating:
5.0

Clean van, nice guy helping us, cute friendly dog. 10/10 would return.

Abbey F. 
Rating:
5.0

Customer did not leave a comment.

Carman H. 
Rating:
5.0

Customer did not leave a comment.

Josh W. 
Rating:
3.0

The car dolly lights were in bad shape

Jeffery J. 
Rating:
4.0

Customer did not leave a comment.

David R. 
Rating:
5.0

The 15 footer had trouble getting up hills on my trip to and from Breckenridge...

Sean C. 
Rating:
5.0

Customer did not leave a comment.

Alex M. 
No reviews have been submitted for this location.

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