Customer Reviews for A1A Discount Beverage
(U-Haul Neighborhood Dealer)

476 reviews

855 Anastasia Blvd   Saint Augustine, FL 32080

(904) 827-0923

Location Hours

  • Mon-Sun: 8 am - 8 pm
Special Operating Hours
  • 6/30/2021 - 7/4/2021: Closed

Services at this Location:

Contact Us

(904) 827-0923

855 Anastasia Blvd
Saint Augustine, FL 32080

Services at this Location:

Location Hours

  • Mon-Sun: 8 am - 8 pm
Special Operating Hours
  • 6/30/2021 - 7/4/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Nicholas B. 
Rating:
4.0

Customer did not leave a comment.

Harry S. 
Rating:
4.0

I had difficulty unhitching the trailer and this caused me to call a tow truck to remove it.

WILLIAM M. 
Rating:
5.0

Customer did not leave a comment.

larry M. 
Rating:
2.0

I went to the original location: Anastasia Storage Center 1985 Mizell Rd Saint Augustine, FL 32080 and they had closed at 12:30pm. I was told to pick up my 15 foot truck, which had to be changed to a 15 foot because a 10 foot was not available, at 3pm, I had to stand outside and call UHAUL to work through this issue and wait on hold for 20 minutes. After finally getting through on the phone, I was told to go to another location: A1A Discount Beverage 855 Anastasia Blvd Saint Augustine, FL 32080 and all they had available was a 26 foot truck. My time was wasted, and I had to pay more for Gas as a result of a much bigger truck than I needed! I would like someone to please call me to discuss getting some money back as a result of paying more for Gas as a result of a much bigger truck than I needed, and my time that was wasted going to a closed location, and needing to call and be put on hold only to find out I needed to go to another location to rent a much bigger truck!!

David K. 
Rating:
4.0

Customer did not leave a comment.

Ron H. 
Rating:
5.0

Good people.

MARK H. 
Rating:
3.0

Customer did not leave a comment.

Ray D. 
Rating:
5.0

This small gas station even had the electrical hook-up adapter. Great service

JOHN M. 
Rating:
5.0

Customer did not leave a comment.

JACQUELINE F. 
Rating:
5.0

Customer did not leave a comment.

ANDREW C. 
Rating:
3.0

I was billed for a "wrong drop-off location" when I was told I could drop off where I did. I did get a refund, but it was dumb! I NEVER, until a family member living in the area went to the drop-off location to confirm it, was able to change my original drop-off location. For some reason, it wasn't possible for anyone to change my drop-off location, whether by phone calls or online. And even after getting "confirmation" at the place I did end up dropping it off at, I was still charged.

Nancy W P. 
Rating:
5.0

Employees were friendly and they communicated with me regarding the availability of my rental. I highly recommend.

ERIN R. 
Rating:
5.0

Customer did not leave a comment.

EMILY G. 
Rating:
3.0

Customer did not leave a comment.

Lonnie A. 
Rating:
5.0

The Pital family has been running this establishment for many years now and it is extremely well run. One always speaks with Mr or Mrs Pital who are friendly, polite and helpful. As long as I have lived near their store, I have bought my gas and lottery tickets there and rented U-Haul trucks and trailors from them. I'll miss living near them.

ramesey P. 
Rating:
3.0

Customer did not leave a comment.

Frank M. 
Rating:
5.0

Customer did not leave a comment.

ROBERT H. 
Rating:
3.0

I have never yelled at a store owner until yesterday. I returned the trailer. I couldn't get the trailer unhitched from my truck. The trailer hitch was unlike one any of us had ever seen. Another customer offered to help. He couldn't get it either. Another customer come over. He could get it. We asked the owner's wife for help. She told me that her husband was eating lunch and would come over when he was finished. I needed to get to an appointment and explained I didn't have time to wait. She said, "just let him finish his lunch ". Again, I explained that I had an appointment. Two more customers come over to help before we were able to free the trailer from the truck. Then the owner showed up. I told him he should have come right away. It was dangerous and someone could have been hurt. What should have taken 10 minutes turned into 45 minutes with no help from the owner. Unacceptable!!

fran C. 
Rating:
5.0

Customer did not leave a comment.

Daniel M. 
Rating:
3.0

Customer did not leave a comment.

Christopher L. 
Rating:
4.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Rep was very courteous and helped me check the lights.

HOWARD H. 
Rating:
5.0

Customer did not leave a comment.

dan V. 
Rating:
3.0

Customer did not leave a comment.

JONATHAN S. 
Rating:
5.0

Customer did not leave a comment.

Rock H. 
Rating:
4.0

Clean the windshield before releasing to renter

ROBERT G. 
Rating:
3.0

Customer did not leave a comment.

STEVEN W. 
Rating:
3.0

This location worked as it was the only one with a truck on the day we reserved. We booked the truck Monday and on Thursday was told our original location would not have a truck available. We were asked to move to a larger truck, 10 miles farther which we did. When we arrived Saturday morning at the second location, we were told there was no truck available. They then set us up with this location, which luckily the truck had just arrived or they would not have had one either. Short story, not only did I waste almost 2 hours trying to finally get a truck, but I was forced to spend extra money on gas because Uhaul couldn't “hold” a reservation.

JOSHUA A. 
Rating:
5.0

Customer did not leave a comment.

DAVID P. 
Rating:
5.0

Very friendly and address me by name.

Robert M. 
Rating:
1.0

No 6x12 trail or available upon pickup.

BENJAMIN S. 
Rating:
5.0

Superb customer service

JOHN S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT F. 
Rating:
5.0

The Patel's were very kind great people to work with.

STEVEN B. 
Rating:
5.0

Customer did not leave a comment.

Thomas T. 
Rating:
5.0

There is room for improvement on transaction processing time.

GUSTAVO A. 
Rating:
5.0

Customer did not leave a comment.

Billie H. 
Rating:
3.0

Customer did not leave a comment.

JEFFREY K. 
Rating:
5.0

Thank u

ANN R. 
Rating:
4.0

Customer did not leave a comment.

BRYAN A. 
Rating:
5.0

Customer did not leave a comment.

Todd D. 
Rating:
5.0

Great, helpful, friendly service! I would highly recommend this location. Dr John Derickson

John D. 
Rating:
5.0

The owner of this store is super nice and very helpful.

GREGORY G. 
Rating:
3.0

Customer did not leave a comment.

CASSIDIE C. 
Rating:
4.0

Customer did not leave a comment.

Brooke S. 
Rating:
3.0

We had no problem with the actual location or person that helped us. Our issue is more with uhaul. We were charged for extra mileage when we were told it was a flat rate for the one way. We had to go out of our way about 37 miles from our location to drop the truck off. The weekend prior we rented an enclosed trailer and we had to go out of our way to drop that trailer off also. We still have to rent about 2-3 more trucks for our move and this deters me from renting from uhaul again.

ALEXANDER P. 
Rating:
5.0

The staff were very friendly and helpful. I tried using UShare 24/7, but it did not work. The staff were able to quickly delete my original request and set me up. This was a blessing after a long day packing and realizing I needed another truck.

ERIC Y. 
Rating:
5.0

The couple who run this location were both pleasant, efficient, and helpful. No one will ever write a book called ‘The Joy of Moving' but these folks made at least part of it pleasant and painless.

Michael J. 
Rating:
5.0

I have used this site several times. The owners are friendly and accomidating.

ROBERT B. 
Rating:
5.0

Nicest lady you could meet, very helpful, great sense of humor, lovely experience after a very stressful couple of days.

JOSEPH H. 
Rating:
1.0

The man in the business was rude & refused to help me disconnect or move the trailer into a very specific position he wanted it in. Thankfully I am a strong woman & with the help of my 81 year old aunt we got the trailer where we were TOLD to put it. I rent motorcycle trailers frequently & this was the WORSE service experience I've ever had!! I would NEVER use either locations in the future! Phyllis VanOrder

PHYLLIS GIRDLEY V. 
Rating:
5.0

Very helpful Customer service

Cheryl B. 
Rating:
5.0

Customer did not leave a comment.

CONSTANCE B. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
2.0

Had to back up into space then unhook myself...man came out to check it as I drove away. Not helpful at all.

MICHELLE P. 
Rating:
5.0

Friendly, and quick transaction. Owner is helpful and takes quick action.

DREW L. 
Rating:
5.0

Nothing

JOSEPH C. 
Rating:
5.0

Customer did not leave a comment.

Glenn F. 
Rating:
5.0

Don't change anything

Jeff V. 
Rating:
4.0

Customer did not leave a comment.

ANTONIOM G. 
Rating:
2.0

Customer did not leave a comment.

Richard J L. 
Rating:
4.0

Excellent service. Owner is friendly and was helpful.

ROBERT B. 
Rating:
5.0

They made the rental very easy, and the drop box for after hour returns was great. Overall, a very easy rental.

ROBERT S. 
Rating:
3.0

Nice guy. Quick and easy rental.

Dennis B. 
Rating:
5.0

Mileage charge seemed awfully high, and more than expected

charles D. 
Rating:
5.0

Fast and friendly! Great rental!

Randy D. 
Rating:
5.0

Excellent service and friendly team.

KEVIN S. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

eric P. 
Rating:
5.0

one man show. Very helpful. In and out fast.

MICHAEL T. 
Rating:
5.0

Customer did not leave a comment.

ian W. 
Rating:
3.0

Customer did not leave a comment.

GEORGE T. 
Rating:
5.0

Customer did not leave a comment.

Glenn F. 
Rating:
2.0

Customer did not leave a comment.

Eric P. 
Rating:
1.0

I reserved for Everything Cool

Roxanne C. 
Rating:
4.0

Customer did not leave a comment.

JEAN G. 
Rating:
3.0

Customer did not leave a comment.

ROBERT L. 
Rating:
5.0

It easy and no issues all good stay upgrade thanks for everything

Francisco G. 
Rating:
5.0

Local neighborhood dealer. always friendly and very helpful.

Michael D. 
Rating:
1.0

I never went there. The lady at A1 mini storage must have messed up and confused me with another customer. I turned my trailer into 2791 N. Reynolds Road in Toledo....JUST LIKE MY RESERVATION STATED!@! Call me at 7572685172. The lady at A1 mini storage should pay all the penalties.

Douglas S. 
Rating:
4.0

Customer did not leave a comment.

Gregory D. 
Rating:
5.0

The folks at A1A Discount Beverage were super friendly and very helpful. Delightful people!

Ralf I. 
Rating:
1.0

Paper work was in Spanish and when I questioned it was told not to worry about it. Was not told to use app if I was dropping off after hours and was billed and additional 22.00 even though I turned the truck in 8 hours after picking it up and gave back a full day and a half.

Sheri M. 
Rating:
4.0

Customer did not leave a comment.

George D. 
Rating:
4.0

Customer did not leave a comment.

John V. 
Rating:
5.0

Very courteous and prompt service.

authur M. 
Rating:
5.0

Customer did not leave a comment.

Eva H. 
Rating:
1.0

As a neighbor, a long term U-Haul renter and also a business owner, I was highly disappointed in many ways. 1) The vehicle I needed and expected was not the vehicle I received. You had two vans to choose from. A Standard cargo and a Ford Transit ( which has a taller and longer cargo area, taller rear doors) I settled for the standard due to time and location. This made my move and contents much more difficult to load and transport. 2) The renter who is actually a neighbor business, ( I waled there ) was very cold. Upon bringing the rental back, he met me in the lot. As we went back into the store and I was behind him, he didn't even have the courtesy to hold the door for me! , I was 24mins late and he fought to charge me another day. Then tried to tell me I didn't fill the vehicle to the same level, when I actually filled it more. And filled it it at him own station. I said I'd never rent from them again and he said he didn't care if I did or not ! This place is a disgrace.

Carl H. 
Rating:
5.0

Excellent customer service

bill K. 
Rating:
3.0

Customer did not leave a comment.

Collette W. 
Rating:
4.0

Customer did not leave a comment.

George D. 
Rating:
5.0

Thank you

Krista T. 
Rating:
3.0

At time of rental I was given a drop off location 1/4 mile from my house. Uhaul sent a text and changed it to a location 15 minutes away.

greg O. 
Rating:
5.0

Was greeted by the manager and he made short work of examining the trailer, assisting me with the unhooking and placement of the trailer, and was prompt in completing the paperwork. A pleasure to do business there and we will be returning in March for another rental to get our vacation stay toys back to North Carolina.

Roy O. 
Rating:
4.0

Customer did not leave a comment.

Cathy M. 
Rating:
5.0

Customer did not leave a comment.

Scott S. 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
5.0

Customer did not leave a comment.

Daniel D. 
Rating:
5.0

Customer did not leave a comment.

Robert U. 
No reviews have been submitted for this location.

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