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Thomas B
Customer Reviews for Acorn Secure Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very friendly and ready for my reservation- in and out quickly!
Joseph mThe ladies are this store were simply amazing!!!
Melinda MVery easy. Awesome job
Jeff BI had to wait an hour to get through on the app. Nothing was working right. Feel I should be given a rebate. I would never use U-Haul again or recommend it to anyone.
Robert WI've had local business here for 34 years and do about 6 trade shows a year. I have rented U-Hauls for the last 20 years, and the ladies here at Acorn Storage was 3 of the most helpful and professional...and made renting a U-Haul so easy and stress free! I will absolutely be using them again in the near future.
DANIEL HThe tires were bald we were stuck in the mud until I could get someone to get me out. It was like 1 inch in. Also was not told there was no ramp when I asked. Had to keep it extra days until I got it out. Had to spend extra money paying someone to help unload because of no ramp.
Jennifer Goutstanding service, friendly and efficient,
RANDY IIdk I drove truck 16 miles and put 2.5 gallons of gas in to replenish and put in extra as your advertisement says the 10 foot truck gets 10-12 miles to a gallon. Unfortunately nwas charged 6.50 more as they said it was filled more than what I put in it and didn't idle truck drove under 55 mph and if the check engine light is on the gas mileage won't even be close to 10-12 miles to gallon and that's poor maintenance on your part And maybe more current pictur.of.your trucks would be more easier as the truck was new in my description yet has rust and worn out tires on it.
Gregory RAcorn storage staff was excellent!
Jeff SI won't rent anywhere but here. Nice people and good hassle free experience.
Robert BStaff is Simply Outland very accommodating!
Tim CGreat service as always definitely will use again
Darlene FBest customer service! Hands down.
Erica II was given a wrong key to the truck I was suppose to be driving. It took an hour of extra time to fix this issue. But customer service on the phone was great in solving this problem for me
Ronda BIf you’re going to tow your own trailer or need USB port, check connections before leaving the lot.
Kern MThe truck leaked, didn’t have furniture pads and the truck had an electrical issue. My external lights flickered the entire time and the light in the truck bed wouldn’t come on so I was unloading in the dark. But the pickup and drop off after hours was easy and convenient.
Alexandria LFree gas and milage
Tammy HAcorn is a hidden gem in the U-Haul arena. They are very personable and very helpful to make sure that your use of a truck is great. I have used this facility many times and have had storage units at their location now for the 2nd time. As I said, I have used their U-Haul several times, but this truck is ready to be retired. Over 130,000 miles, a little rusted and runs a little rough, and even had the check-engine light on. I must admit, the truck did the job, never stalled, hesitated or gave me any trouble, it just knocks a little and sounds a little rough at start-up when it has been sitting. I am hesitant to give the facility or personnel any negative review, I would only say that if possible, they go ahead and retire this truck and let it go to a mechanic and let them use it for hauling used car parts. The truck WAS clean enough...just an old boy ready to go bye-bye.
Larry BBetter cell service at the location. Was hard to get a signal to do the overnight drop off.
Sam TThis is a great storage facility! I'd definitely recommend it to anyone.
Samuel V | Overall ExperienceI found the staff very helpful and the facility was very nice. I will definitely return when I need extra storage space.
Caterina N | Overall ExperienceRental location and personnel were fantastic. The gentleman that helped with the vehicle warmed it up and pulled it to the front for us to get in. Location is excellent and easy to get to and even close to fuel. This would have gotten an excellent, except for the website (which has nothing to do with the Pick up/Drop off location). The website was difficult to access and we dropped off the keys without initially doing the "completion", which states that if you don't do the completion, then you will be assessed a $20.00 fee. We were able to complete the website after we got home, but it didn't "confirm" that it was complete. The Rental Location was absolutely fantastic, but the Uhaul Website isn't so great. The other point was that I confirmed a truck at the Massillon location. I then got an email from the North Canton Location on Whipple Road about 10-12 miles away. When you are paying $1.00 a mile that seems a little ridiculous. I originally wanted a 24 or 26 foot truck, but I wasn't approved for one for the Massillon location, so I decided that I could make two trips with a 15' truck with less miles than to rent a 26 foot truck and use 20-25 miles just to pick it up and return it, then another 10-15 miles in around town. I only used about 15 miles with the 15' truck. Lastly, the North Canton Rental Location sent me the email of the "change" of pick-up. I emailed them back DURING BUSINESS HOURS and they didn't respond. I emailed a second time and they didn't respond. I asked them to call me, but they didn't. I shouldn't have to call them to make sure they cancelled my reservation. Finally, I sent a stern letter advising that I would be contacting Corporate if they didn't respond and confirm that I had cancelled the reservation with them. I sent a 4th email / message advising that I wasn't paying for that reservation, gave them the reservation of the Massillon 15' truck, at which time they finally responded, I believe it was the next day. Very unprofessional office - North Canton, Whipple Road. You asked for a review, that's what you got. Have a great day!
Larry BExcellent service, friendly staff reasonably price. Highly recommend!!
Jim C | Overall ExperienceWorst uhaul experience I've ever had and will never use again
Zeke FThe mileage was not correct, tried to go back in to tell someone, door was locked
Camille Tif the vehicles could be designated non smoking?
Monique SCustomer service was great and the people were very pleasant. They made it easy to drop off and more than helpful.
justin rThe wonderful woman at the desk was amazing and I'm extremely grateful for her patience and attentiveness to all of our questions and concerns.
McKenzie DSuper smooth process.
Thomas PTruck we rented had the check engine light on when picked up. little concerning but wouldn't stop me from using this facility again. Close to home and accomodating. Equipment was clean.
Leah JCheck engine light was on in truck. Shift needle broke when I was shifting out of reverse to drive. If you hit a bump, the volume on the radio goes up. I drove a very old truck in desperate need of some TLC.
Heather MThe truck I used was ok but it definitely needs a mechanic to go through the transmission and front end felt loose. But other than that the service was great. Thank you.
Dustin FThe van had so much dog hair and dog treats/food all in the back . I have a balloon business and traveling with my balloons in this van was difficult, as all the dirt/hair stuck to my work. The cab of the van also smelled so much of smoke.
SARAH CTruck was in very poor mechanical shape, didn't run very well.
Ellen JThe issue I had was when I received the uhaul..the check engine light was already on and when I mentioned it to them they said it was an o2 sensor..the didn't seem worried about the fact I had to drive to Columbus and back..secondly the next morning before I even left massill the air was low in the front drivers side tire and I had to put air in it multiple times on the trip
James GNice place friendly staff
Melissa L | Overall Experiencethe office crew has no idea what they are doing.The new girl actually knows more than the owner
RUTH JVery friendly and quick service! Excellent customer service!
Cynthia MGet the best staff ever kudos to Leslie and Tracy
Darlene FDesk staff was amazing and very friendly!
Dave IJust the nicest people ever!!!
Joyce DTruck cab was sticky all over. Needed a good scrub down inside all of cab!
William HEverything went great / nothing to improve.
Boris SThe 2 Women that rented me the truck were more then helpful. I wish I was better at remembering names! But they made everything extremely easy and convenient. I would come back to this location anytime I need a truck!
Matthew SThe truck door cable was broken my movers had to use their own personal vehicle to help me move. Very bad. Also I needed a cargo van not a big truck. That should have been offered. The location gave me a 100% refund.
James RTracy was so helpful with all of my questions and I couldn’t have had a better experience. Thank you!!
Brianna BOnly dropped off trailer after hrs....but female on phone resent drop ovideo and was very nice
CHRISTOPHER JSince the other location in Massillon shut down. This location should be moved to a larger location.
TYRONE PNot sure what happen I did not check mileage before leaving on my contract it was wrong.I have reached out to customer service it said I went 1,1058 miles and charged me 350 when actually I went 58 miles have sent gas receipt and let them no mileage I did go.Hope to have resolved quickly.Have never had anything like this happen before rent periodically.
Kathy SIts the nicest u haul place i have been to as far as guest service,cleanliness , proffesional, was a welcoming experience ....
MARTIN Istaff really nice
Richard BBest experience to rent yet!
Karen IAlways a great experience. Customer Service is excellent.
Shawn BFix bugs on website-app
brian hThanking of storing your personal junk is not a pleasant thought. But I must say after dealing with everyone on the staff, it was rather pleasant. Thank you for keeping my junk safe.
Roger L | Overall ExperienceI thought the 10’ box truck listed 3 passenger online. The truck only seats 2. The listing for $19.95 a day is a little mid-leading when there is a mileage charge along with filling the gas tank befor returning. Total cost approximately $120.00 for a 24 hour rental.
Roger WAcorn Storage employees are awesome and were very helpful for our truck needs.
Chris PTruck really should have room for 3 people to sit but that's not really a complaint, just my thought. I do think the fact you have to make sure to add gas or pay a very high price per gallon is not right because you already pay quite a bit for mileage. But my overall experience was good. Was treated very well.
Bob BTracy was wonderful to work with. She made the entire transaction a breeze.
Jeffrey HVery friendly people and easy to work with.
Chuck PSet up the rental online, the U Haul rep was courteous and knowledgeable. Return was simple placing keys in lock box as business was closed.
Gordon RLeslie and Tracy were incredible, knowledgeable, helpful and very kind. Definitely can highly recommend Acorn for your storage needs.
Gerald K | Overall ExperienceCustomer service was great. She explained everything. She was fantastic.
Ernie PI used the “AT” car hauling trailer. This is a great product. I highly recommend this trailer to haul a vehicle.
Mark MI rent from Acorn on a regular basis. I have never been able to complete an on-line check in when returning a trailer or truck after hours. Debbie M
Deborah MStaff Simply Outstanding and easy to work with!
Tim CTreat them the way I was treated; they will be as pleased as I was!
THOMAS FThis is an exceptional location. The manager is fantastic and the employee in training was so kind.
Jayne LConvenient entrance & departing. Will use again if needed.
Sarah V | Overall ExperienceEverything was great. Thank you
Steven Z | Overall ExperienceStorage space very good rental truck reservation /not honored very inconvenient promised one of two trucks due in - none available when arrived , no call , bad business
Walker C | Overall ExperienceEasy access
Marci P | Overall ExperienceGreat place to store whatever you need. Convenient, easy access, and helpful staff. Would definitely recommend this place.
Kirby H | Overall ExperienceRented our unit for almost 2 years and we never had any problems. I highly recommend this company!
Heather M | Overall ExperienceThe owner and staff had my back from beginning to end! They really understood what I was up against!
James P | Overall ExperienceThank you for the customer service you get from a LOCAL BUSINESS! Helpful staff, great location, good price and very understanding when things do not go at planned. I would HIGHLY RECOMMEND.
Laura E | Overall ExperienceI rented this unit for several years. I just cancelled my unit a few weeks before my rent was due but was told I couldn't get any refund. I don't. I don't think that is fair
David D | Overall ExperienceThe staff is the best part of acorn! So friendly and just great people. I never returned to my unit until the day I moved out of it. No signs of mice or bed bugs. A few spiders and stink bugs but that is to be expected. Great value and very nice secure facilities.
Jacob S | Overall ExperienceThis is my first choice in self storage I have recommended Acorn to friends and family
Nathan C | Overall ExperienceFriendly, helpful,staff. Easy to work with. Easy access to unit.
Kay K | Overall ExperienceVery easy to access! Great customer service!
Privacy R | First ImpressionsVery easy to find and very well maintained.
Privacy R | First Impressions