Customer Reviews for Adventureland Drive Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Adventureland Drive Self Storage

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Glenn S. on

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Unable to rent in person. Left message for manager. She called - said use kiosk. Kiosk wouldn’t take CC (support said use cash/check-don’t carry). Left message. 4 days to return call. Too late to use.

lorrinda b. on

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Fast and Efficient. Friendly.

LANCE H. on

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Convenient. Easy. Well Maintained. Friendly Staff.

Tammy R. on

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The rental added on the insurance. The lady said she tried getting it off. I will have to check my bank to see if she did. I did not request the additional insurance. (Tactic to get more monies????). Also returned a day earlier.

Mark H. on

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Nothing ,I likey

Michael L. on

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berhane a. on

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Thomas C. on

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Steven G. on

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Parking! When I picked up my UHaul I had to leave my car at the location. I parked in the return location because the parking lot has only 1 handicap space and 1 non-handicap parking spaces and the non-handicap spot was taken...by another UHaul.

Richard G. on

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Customer did not leave a comment.

Bernard J. on

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No parking space available to return truck. POOR customer service. Replaced gas used in truck but was then again charged for gas by UHaul. Contacted UHaul about this concern asking that the charge be refunded or that I be reimbursed for the gas I purchased. NO response received from UHaul and charges remained on my credit card. Has been two weeks since contacting UHaul so doubt they'll follow up. Would not recommend UHaul and suggest others not use them either.

Gary B. on

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Customer did not leave a comment.

Austin C. on

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The online check out process is a wonderful idea that seems mostly well executed but failed at the end. Not a criticism of this location, but of the uhaul process itself. Ensuring that I didn't take all those pictures for nothing would be the only way to better the experience. Otherwise, it was easy and fairly straight forward.

Amanda L. on

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Customer did not leave a comment.

glenn p. on

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The best thing UHaul can do for the customer is to have the requested vehicle on site or try to have it on site. A customer shouldn't have to drive 42 miles out of our way to pick up our van. We reserved a vehicle far enough in advance that arrangements could have been made to have it on site when w were ready to move. As it was we had to drive 42 miles out of our way to get the van at another location. That's mileage that UHaul did pay for. I know that's not how UHaul operates, but it was a real inconvenience for us.

STEVE T. on

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They messed up our reservation and over charged us and still haven't credit my account going to the better business bureau!!

PAULA H. on

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If you rent a storage unit, rent an outside one. We have had heavy rains and the inside climate controlled units flooded (5 inches). Uhaul took no responsibility and told us we had to use our personal insurance.

Dennis O. on

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Great customer service!! Fast and easy check out!

Dennis O. on

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The process was quick and the manager Sarah was great to work with!

isaac r. on

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Everything was perfect in Altoona. Maybe sell, or rent brooms in the lobby.

Dody H. on

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Rebeccah K. on

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Charged me for an item I did not use and was not available for me to use. I was charged for a dolly that i had requested as part of my move. There was not one available. I was still charged for the dolly and haven't been reimbursed. Even though it was just seven dollars I shouldn't have to pay for services that I did not receive. Especially because the lack of the item I requested and told that I would have made my move harder.

ALBERT G. on

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Service was excellent but there was a bit of dog food on the floor in the back of truck. This was not a major issue. I would still use and recommend this U-Haul location.

Melissa K. on

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Brad L. on

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JAMES B. on

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Shirley H. on

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Not a thing everything was excellent and thank you so much for your help I really appreciate it your site is the best site that I have rented from in a long time.

JACK C. on

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Atid L. on

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Tina L. on

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Provide blankets and tie-down straps as part of the service or at least ask your clients if they are in need of these.

Jon P. on

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Different experience using self check in and return but easier than I thought.

Jacob D. on

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Customer did not leave a comment.

Matt M. on

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Office was friendly and knowledgable.

KATHERINE Rochel H. on

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The manager was phenomenal! Moving is very stressful and she made the entire process simple! This property is very well maintained and I felt it was very secure! Would definitely recommend!

Linda H. on

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Tanner L. on

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Matthew W. on

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Location was great! website did not work to check back in. Every time I I tried to upload a photo of the dash it causes the system to log me out.

Raymond P. on

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Very impressed and quick check out is awesome.

Taylor P. on

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Elsie M. on

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Tami I. on

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Erik V. on

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Erik V. on

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Craig C. on

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STASH H. on

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Awesome experience. Great staff!

Michael K. on

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Nothing

TWILA V. on

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Eva L. on

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Make sure the trucks are cleaned out before renting it out. But overall, it was a great experience. Thanks!

John H. on

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Sarah was very friendly and helpful due to the fact that anitger customer took the truck that was reserved for myself and I ended up having to use a smaller vehicle

steven p. on

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We had to drive from Newton Iowa to Altoona Iowa to pick up a truck there was a location in Newton we did waste gas in the car that took us from Newton Iowa to Altoona however the nice person in charge in Altoona did give us extra miles for the truck we should have rented a little bit bigger truck the person in Altoona was very friendly and very helpful

JULIE C. on

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Excellent customer service!! I believe her name was sarah (?)..this was a spur of the moment move for me and she recognized i was under a bit of stress...she was kind, she was very helpful...very professional, and knew her stuff!! Much appreciated!!!!!! Thank you.

Ashley V. on

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The truck was very nice and the mobile service was pretty easy to use. The only reason I rated this location only Above Average and stated that the truck was not clean is because it had some leftover rice and crumbs in the cup holders and side door compartments of the truck. That could be easily remedied with a damp towel--so the truck will was great, but just wanted to share that! Thanks!

Lee L. on

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Didn't know business was in town until I googled uhaul and noticed the location

CHRISTINE S. on

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Truck was immaculate. It was ready when I got there and drop off was so easy too. No waiting inline with a check out. Personal was friendly and welcoming.

Alisha L. on

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Customer did not leave a comment.

Teresa S. on

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The area for returning equipment is not very large so it was difficult to return a 15' truck with car dolly. Still this is a very nice location.

David R. on

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Customer did not leave a comment.

larry g. on

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Nothing, she was perfect, very professional ,