My issues were related to the user experience. I was unaware of the amount of time necessary to complete the pre-reservation information. This ate into my reservation, and required communicating with my references that I was moving, which they wouldn't have been aware of pre-reservation. Wish I could have done all that BEFORE picking up the vehicle to save time.Brooke R.
Customer Reviews for Affordable Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Kevin P.
Customer did not leave a comment.Jeremy A.
Customer did not leave a comment.Greg C.
Easy to find. Truck was ready when I arrived. Check out was fast and easy.Charles B.
Simple rental process. Man was friendlyChad T.
Customer did not leave a comment.Andrew Z.
Customer did not leave a comment.Sonja S.
Customer did not leave a comment.Jonathan Z.
Better communication. Uhaul person I spoke with as I made reservations at storage facility not Uhaul said I could get my AAA discount applied AFTER returning truck. Uhaul 1-800 # said opposite and I couldn't have it applied. Spent 1 hour on hold as â€œfirst in lineâ€ to confirm I dropped the truck off.Andrea Jean L.
Customer did not leave a comment.Brett M.
Customer did not leave a comment.Frank T.
Customer did not leave a comment.ken T.
Easy drop offMARGARET ANN M.
Pick up site poorly located directly on a main road. Had to pull onto road to connect trailer.Michael R.
Customer did not leave a comment.LOGAN RYAN B.
Customer did not leave a comment.Lyman R.
Customer did not leave a comment.Amanda T.
Ensure vehicles are swept/vacuumed occasionally between rentalsJeff Chandler W.
We scheduled an after hours, remote pick up for our UHAUL. Everything was seemingly fine when I made the appointment for pick up, but when we arrived at our first location and did the pick up process through my phone, I was prompted with waiting until the location opened at 9:00AMâ€¦ when we needed the UHAUL by 6:00AM- like we said when we made the appointment.. for 6:00AM. I called the customer support and was speaking to someone rather quickly. She said she was unsure what had happened, but something was not done correctly. She then scheduled me a different pick up at a different location 10 more minutes away- even though we were already late to our scheduled pick up due to their mistake. She then told me that there was nothing they could do to reimburse me for my inconvenience since I was able to find a different truck close to where I already was.. which was fine. However, when we got to the second location, one of the storage units was open and the persons belongings were stung everywhere, and there was a huge pad of wet concrete that was not posted or marked off- so I ended up stepping right into it. Then we got to the truck and began the remote pick up process again.. but we were not given the code to get our key. Then, after being transferred 3 times and being on hold for about 45 minutes, someone finally got us the code and we were on our way.. 2 hours late. When we were coming to return the truck, we put the 1/2 a tank of gas that we started with back into the truck.. however, it seems I was charged for not returning the truck as I found it- even though we have photo evidence that when we picked up the truck it was at 1/2 a tank. We were only ever told to return it with the same amount of gas we found it in. There was no one there to speak to and I have yet to be able to call the support line and speak to anyone about any of this. I am extremely unhappy with UHAUL and will not be using this company again nor will I recommend it to anyone.Charleigh R.
Customer did not leave a comment.Patrick Douglas M.
Customer did not leave a comment.Michelle Elaine G.
Customer did not leave a comment.Samuel B.
Customer did not leave a comment.Samuel B.
Check in was about 10 minutes, tops and I was on my way. Drop off was after hours and it was a simple process using my cell phone. Left the keys and our transaction was over. Can't get much simpler than that.Timothy Russell B.
Customer did not leave a comment.Robin Adair W.
Customer did not leave a comment.Zack H.
Having a full tank of gas on the Uhaul would be my first recommendation! The owner is the person that checked us in and was not wearing a mask in his small establishment. He stated we should just check in through the online check in and I explained I was not comfortable using that as I never had before. He then checked us in with his computer but never used any customer service skills and recommended next time we use online check in. We used this location one other time as it is the closest to the home we are needing it for. We will drive the extra distance next time when we rent from Uhaul or we will just choose Penske.Lonnie V.
Customer did not leave a comment.Ronnie W.
Customer did not leave a comment.Kenneth H.
Customer did not leave a comment.Thomas Eric T.
Customer did not leave a comment.Gary B.
Show driver how to use outside mirrors and about tow drive. I had the hardest time driviving 500 miles thru mountain at nite. Could barely seeJudith T.
Customer did not leave a comment.Thomas Edgar V.
Customer did not leave a comment.Christina Ann C.
Nothing at all. Everything was amazing especially the lady who checked us out. She was more then helpful and I recommend that location to everyone.ANNA MARIE M.
I did not know where to parkJoEtta S.
Customer did not leave a comment.KATHERINE ELEANO K.
Excellent and friendly service.David Bruce Ii P.
Cost per mile is excessive.Matthew G.
Smooth and fast pick up and return of equipment.Benjamen H.
We were given a cargo trailer with a tote that had a slow leak in it. Ending up breaking down on the side of the road in the middle of our move with 5 children. Called for roadside was told to use the app. Used the app after waiting over an hour in 100 degree weather for no one to call text or show up we plugged the tire at our own expense. Then returned the trailer to its destination the very next day but was still using the dolly in which I was entitled 3 days with. They called to tell me that I was going to be charged over $300 for a non returned equipment when I was still entitled to be using it at that time. Then the next day called to tell me they didn't return my trailer bc the dolly was attached to that reservation and they were going to charge me $20 a day extra for that. Customer service at my pickup location with Martin was amazing. Customer service with dropoff location is seriously lacking and the lady I dealt with was rude and when I said something about having to repair the tote ourselves she literally said I don't care. I also asked if I could have our converter plug we bought from them that was left on the trailer and she told me NO. I didn't get refunded for it either.William S.
Took us over an hour to get the truck early. When the attendant finally arrived we got the truck and all went well.David R W.
Don't automatically add insurance without asking customer. Come out and show where trailer is located and at minimum offer to assist hooking up and doing inspection of equipment aswell all working lights.Nicholas A.
Customer did not leave a comment.Timothy Lowell W.
The truck and self U-Haul online portal were great. Pick up and drop off were simple. However after I finished moving and had completed dropping off the U-Haul I decided to order a pizza online with my phone to feed my girlfriend and buddy that helped me move. The owner of Affordable Self-Storage in Nitro pulls up in his truck. My girlfriend and my friend who helped me move were just sitting in our car and minding our own business about ready to leave as soon as I place the order for pizza and the owner approached my car. Obviously he's walking over thinking we are loitering the property (Which obviously we were not as we had business there) or doing drugs or something. Had the audacity to accuse us of loitering when we had just dropped off the truck and had been ordering the pizza maybe 5 minutes or so. It was rude in my opinion. I understand he didn't know what we were doing or who we were, but it was inappropriate and I will not rent from a site where customers are profiled as criminals.Michael L.
Drop off location was great as well. Just the whole experience from pick up to drop off was so confronting to know that I can trust in a company like Uhaul. Thank u all !!!Tony S.
Customer did not leave a comment.Victoria S.
Your computers are slow took forever to load and took 30 min to just check it out other then that everything was perfectDavid T.
Customer did not leave a comment.erin R.
Customer did not leave a comment.Richard Christop B.
Customer did not leave a comment.lyle C.
Customer did not leave a comment.Christopher R.
Customer did not leave a comment.Patrick R.
Customer did not leave a comment.JOHN C.
The inside of trailer could have been cleaner , muddy .Gary J.
I was at the location and unloading; I finished 20 minutes after the place closed, and there was no way to drop off the key; the keyboxes were impossible to access. I left the truck, and returned with the key after they opened up, an hour after the key was due. The same person was working. I was charged over sixty dollars for an extra day. I feel that an effort could have been made to avoid this by the staff. No one was rude but I didn't feel that the fee was really fair, since the key boxes were inaccessible and locked shut with circle locks. She knew I was there and that I was dropping a key off the evening I unloaded; there were few other people there, and I see no logic for having keyboxes if they are going to be locked shut. The truck was turned in earlier than the due date. Next time, I will probably try Ryder.Heidi M.
The service at your Nitro West Virginia location was excellent. I tried twice to talk to someone at the Saint Albans West Virginia location and my phone call was cut off after being on hold for a while. You have to listen to too much automated stuff before you can just ask a question if you have a particular rental. I had to call back and start listening to the same thing over but when I called they Nitro location they were right on the phone and that's where I went and made my rental even though it was out of the way. if I wanted to use the online service I would have but I just wanted one question answered.I know your saint Albans location is a much larger operation but you still need to have a courtesy line for someone who just needs to ask the question. There are lots of people who still don't understand online services.HAROLD C.
Trailer was clean but had a lot of previous damage.David F.
I did not like the fact I had to drive 10 miles each way to get a truck, or the fact the I returned it 17 hours earlier then my due time. Funny thing is that if I'm an hour late upon fee return then I'd be charged. The gas mileage is that of a diesel. Location manager was fantastic and friendly the one plus to my trip.bruce B.
When I picked up the uhaul it was parked slanted, exactly how I parked it when I returned it. It makes for a really bad blind spot trying to pull off you lot with people heading towards the interstate way. I would recommend parking straight back not slanted!James E.
Customer did not leave a comment.Aaron M.
There was no clearly marked drop box. I placed the key back into the lock box because I wasnt sure where to put it. Any other issue I had was with the online phone based check in procedure. This location was great and had everything ready to go.Claude S.
The trailer was very dirty inside. If I had returned the trailer in this condition, I would have for sure been charged a cleaning fee.William S.
Customer did not leave a comment.Amber B.
Nothing. Staff were friendly and helpful.Lori B.
Excellent service no problems Very happy with serviceSue B.
Truck was very muddy on the inside.Kathy D.
Everything was fine. The truck was ready to use. (The back door was frozen shut, but I used water to free it. The weather was bad, so this was no fault of the Nitro location.) I would gladly use this place again.Joe B.
Customer did not leave a comment.Lawrence Z.
Nothing... The woman working was very Friendly.. she even met us outside as we was walking up to find our truck.. she took us inside and took care of us hassle free.. ty uhaul for a pleasantly experience..Karena D.
Customer did not leave a comment.Michael R.
Mr. Conrad was friendly and extremely helpful when I arrived. He went beyond the norm even suggesting a possible job in the area! Who does that?! Nobody.JOHN C.
Customer did not leave a comment.Tyler H.
The woman who welcomed me there was very kind and got the truck checked in quickly and sent me on my way.Tyler H.
Customer did not leave a comment.Steven S.
Have a better explaination of where to find the key.Michael H.
The lad who checked me in was friendly.Karl P.
I will not recommend U-Haul to anyone. Truck leaked RUINING household contents and insurance will not pay a claim NOR even look at items.
Customer did not leave a comment.Dan D.
Customer did not leave a comment.BILL F.
Everything was spot on in Nitro, WV. The trailer I reserved was ready to go and the proprietor was able to answer all my questions and ensure I was towing safely.Edward A S.
Excellent moving experience. Staff were friendly and professional.Paul E.
Stop changing locations for the pick up. I placed the order a week in advance of my pick up date, the Friday before pick up it was changed to a place approximately 15 miles from my preferred location, while in route to pick up, it was changed yet again to approximately 10 miles away. Get it together UhaulPAMELA D.
Customer did not leave a comment.Christopher M.
I ordered an appliance dolly. The man who checked the moving man out to me left the office to take care of that and came back and gave me the key. I arrived at my moving site and had no dolly. I sent my son back to get it (Round trip of about 30 miles) . I was offered no explanation or discount other than he forgot. I realize this is a sideline for his storage and fireworks businesses, but I thought he would be more professional. This guy is not doing your reputation much good.Jerry S.
I've been using U-Haul for many years to move our family while in the military and cars. I've never had a bad experience. Their personnel are normally well trained and willing to help everyone.KEN R.
Customer did not leave a comment.Carrie B.
Customer did not leave a comment.Christina C.
Customer did not leave a comment.Elizabeth B.
Great service and very professionalDawn W.
Customer did not leave a comment.PATRICK H.
The location where I picked up and dropped off the trailer was great and the lady working there was very nice and knew exactly what she was doingMike E.
Location was not the location i selected online. Nor was i told a different location was selected and i had to scramble on a tight time line. Truck was also dirty. Gentleman was nice at the location but the changing of the location really put me in a pinch.Andrew N.
I dropped the trailer on a Sunday. There was no one here. I could NOT lift the tongue of the trailer off of my hitch, it was too heavy. I am 64 and have a bad hip. I looked around for a "tongue jack" and there were none laying about the facility. Thank GOD I found a young man (who said he was not associated with this business) who was working on a vehicle. He was kind enough to assist me. Quite frankly I don't know what I would/could have done if I hadn't found him. Mark me not happy with this facility.Alex H.
They didn't have the trailer plug adapter at this location, I had to go to a different location to get this item.Joseph F.
Customer did not leave a comment.Shannon M.
Customer did not leave a comment.Joseph O.