Customer Reviews for Affordable Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Affordable Self Storage

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Christopher R. on

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Patrick R. on

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JOHN C. on

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Gary J. on

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The inside of trailer could have been cleaner , muddy .

Heidi M. on

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I was at the location and unloading; I finished 20 minutes after the place closed, and there was no way to drop off the key; the keyboxes were impossible to access. I left the truck, and returned with the key after they opened up, an hour after the key was due. The same person was working. I was charged over sixty dollars for an extra day. I feel that an effort could have been made to avoid this by the staff. No one was rude but I didn't feel that the fee was really fair, since the key boxes were inaccessible and locked shut with circle locks. She knew I was there and that I was dropping a key off the evening I unloaded; there were few other people there, and I see no logic for having keyboxes if they are going to be locked shut. The truck was turned in earlier than the due date. Next time, I will probably try Ryder.

HAROLD C. on

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The service at your Nitro West Virginia location was excellent. I tried twice to talk to someone at the Saint Albans West Virginia location and my phone call was cut off after being on hold for a while. You have to listen to too much automated stuff before you can just ask a question if you have a particular rental. I had to call back and start listening to the same thing over but when I called they Nitro location they were right on the phone and that's where I went and made my rental even though it was out of the way. if I wanted to use the online service I would have but I just wanted one question answered.I know your saint Albans location is a much larger operation but you still need to have a courtesy line for someone who just needs to ask the question. There are lots of people who still don't understand online services.

David F. on

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Trailer was clean but had a lot of previous damage.

bruce B. on

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I did not like the fact I had to drive 10 miles each way to get a truck, or the fact the I returned it 17 hours earlier then my due time. Funny thing is that if I'm an hour late upon fee return then I'd be charged. The gas mileage is that of a diesel. Location manager was fantastic and friendly the one plus to my trip.

James E. on

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When I picked up the uhaul it was parked slanted, exactly how I parked it when I returned it. It makes for a really bad blind spot trying to pull off you lot with people heading towards the interstate way. I would recommend parking straight back not slanted!

Aaron M. on

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Claude S. on

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There was no clearly marked drop box. I placed the key back into the lock box because I wasnt sure where to put it. Any other issue I had was with the online phone based check in procedure. This location was great and had everything ready to go.

William S. on

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The trailer was very dirty inside. If I had returned the trailer in this condition, I would have for sure been charged a cleaning fee.

Amber B. on

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Lori B. on

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Nothing. Staff were friendly and helpful.

Sue B. on

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Excellent service no problems Very happy with service

Kathy D. on

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Truck was very muddy on the inside.

Joe B. on

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Everything was fine. The truck was ready to use. (The back door was frozen shut, but I used water to free it. The weather was bad, so this was no fault of the Nitro location.) I would gladly use this place again.

Lawrence Z. on

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Karena D. on

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Nothing... The woman working was very Friendly.. she even met us outside as we was walking up to find our truck.. she took us inside and took care of us hassle free.. ty uhaul for a pleasantly experience..

Michael R. on

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JOHN C. on

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Mr. Conrad was friendly and extremely helpful when I arrived. He went beyond the norm even suggesting a possible job in the area! Who does that?! Nobody.

Tyler H. on

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Tyler H. on

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The woman who welcomed me there was very kind and got the truck checked in quickly and sent me on my way.

Steven S. on

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Michael H. on

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Have a better explaination of where to find the key.

Karl P. on

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The lad who checked me in was friendly.

on

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I will not recommend U-Haul to anyone. Truck leaked RUINING household contents and insurance will not pay a claim NOR even look at items.

Dan D. on

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BILL F. on

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Edward A S. on

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Everything was spot on in Nitro, WV. The trailer I reserved was ready to go and the proprietor was able to answer all my questions and ensure I was towing safely.

Paul E. on

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Excellent moving experience. Staff were friendly and professional.

PAMELA D. on

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Stop changing locations for the pick up. I placed the order a week in advance of my pick up date, the Friday before pick up it was changed to a place approximately 15 miles from my preferred location, while in route to pick up, it was changed yet again to approximately 10 miles away. Get it together Uhaul

Christopher M. on

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Customer did not leave a comment.