Customer Reviews for AJ's Food Mart

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of AJ's Food Mart

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ROBERT G. on

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better maintance / repair locations along major interstate routes with 24 hour assistance

Charles W. on

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No help was given on how to hook up or checking equipment.

Sarah S. on

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Customer did not leave a comment.

Brad B. on

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Easy process at AJ's

rebecca B. on

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This location was very close to our destination and we were able to drop off the truck easily. This location has longer hours and a key drop so it would’ve been convenient whenever we dropped it.

Thomas A. on

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Leon W. on

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Charles C. on

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For some reason, AJ’s didn’t show up as a drop off location while I was in Buxton. I picked the trailer up from AJ’s several days before.

Robert C. on

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It is not a uhaul location and consequently I had to wait and there was a line so the staff on duty could not help me hook up or confirm it. But I’m a little irritated because I was switched to this location without any notice and only found out when I arrived at the assigned location!

Jay L. on

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Customer did not leave a comment.

Robert S. on

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Food mart a little run down. Very convenient to fill gas tank at return location. Personnel there very efficient.

Vernon K. on

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Poor service and they didn’t hook up the equipment for me. Found out the equipment was not properly hooked up when I dropped it off. They modified my dropped off location to Sumter when I told them I was in the Columbia area. When I made reservation I was quoted $114 but was charged $163 was not provided a receipt so not sure exactly what made the difference in the order.

James G. on

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Not happy at all with the booking. The truck was supposed to ready for pick up and guess what.... no truck! Apparently it was changed to 3:00. The manager said they tried to call us however no voice mail was left. Our day was stressful enough with the move let alone this happening. This is not the store owners fault. He was helpful

Roger D. on

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Friendly and no hassle.

James O. on

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AJ is always accommodating I've rented numerous times from them

Rocco S. on

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I will no longer use Uhaul for my business. We rent several trucks a month and after the run around on this one I will no longer rent from UHAUL. I will be disputing the charges with my credit card company.

Marc M. on

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The U-haul employee was not there. The only employee who was there did not know how to use the U-haul system. At first she refused to honor my reservation. Eventually she was walked through the process over video phone. It took almost an hour to process a reservation that already included all details regarding the vehicle, etc. She also didn't know which trailer I had signed up for and just told me to match the number on my receipt with the number on a trailer.... I returned the trailer the Same night as discussed. Two days later, I received my bill for two days of rental! When I called to complain that the return date was incorrect, he indicated that he had no control over that, I would have to call the U-haul corporate number.... I kept complaining and he finally corrected it after three calls and several hours. I will never return, and I will try to make sure no one else is victimized by this in the future.

Jackson W. on

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Truck was had not been cleaned after last use and was obviously dirty with trash on the floor. Also, it smelled like cigarette smoke. Additionally just renting it (after reserving everything online) was a 40 minute nightmare. The one and only convenience store clerk had to help us in between helping customers. When we got to talk to her she could not complete the transaction. She had to call a number and then we had to wait to speak to someone to complete the transaction. The dollys were not in the truck. We were given a key an directed where to retrieve the dollys at. They were in two different locations too. One in the back of the store and one outside the front of the store. When we returned it, another phone call was required to turn it in. And again, there was only one clerk who was running the convenience store and checking out the Uhauls. Do NOT go here. With all the stress of moving, dealing with this store is just an additional unneeded headache!

Scott G. on

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Julia F. on

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First the assistant on duty was very apologetic and tried to help with my rental to the best of her ability but it took an hour to finally be given the keys to my truck rental. Then I was double charged for the rental. What is a Safe Move charge? I did not agree to anything other than renting a truck for 2 hours. I would appreciate you looking into this matter and crediting me some kind of refund for my inconvenience and the inconvenience of people that were waiting to help with my move. Please credit my account the 71.48 that you overcharged me. Thank you

Andrew L. on

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very unpleasant experience. There was only 1 person at cashier, helping both grocery customers and U-Haul customer. When processing my return she stops several times to help grocery customers first. After I told her the dolly and blankets are inside the truck, she asked me to go all the way to the truck and take them to show her. When I brought everything inside, she then told me to hang the dolly outside. That is not my job - she should be the one to place them wherever she needs after I showed them all to her. I wasted an unnecessary 20 minutes there..

Sanjay K. on

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Christian P. on

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Truck was great. Wanted a one way and booked me an in town.

Jill P. on

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SCOTT K. on

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Carolyn A. on

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Your customer service department needs to coordinate with the dealers before scheduling work

THOMAS D. on

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Angela C. on

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MICHAEL G. on

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eric W. on

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TOM H. on

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The folks at the site were very friendly and helpful.