Customer Reviews for Albany Helping Hands

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Albany Helping Hands

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Michael T. on

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counter person was condescending

Stephanie M. on

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Customer did not leave a comment.

Richard B. on

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Better parking

Garry M. on

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Left cell phone in van Chris did a good job of following up and getting my phone back.

Gary L. on

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Good to work with

Trenee Z. on

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Customer did not leave a comment.

Robin M. on

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Nothing did a great job!

Donald E. on

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Place is run down.

Trevor M. on

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Trailer smelt like weed. But the man was very nice and very professional!

WALTER W. on

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Darryll B. on

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doug H. on

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sharon K. on

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Manuel D. on

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The cab of the truck was very dirty and the driver window handle was broken. There was a pair of pliers in the door to operate the window. The check engine light was on when we picked it up. The back of the truck was dirty (like actual dirt, not just dust) and smelled like it had recently been used to transport marijuana. One of the side slots that you use for strapping your stuff was cracked. When we tried to tighten a strap it broke. The staff we friendly. I think they were cleaning the truck when we got there. They said they were aware of the check engine light and a wotknorder had been placed.

Shawn M. on

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GPS self check in failed. Truck was filthy front and back interior, smelled like old urine. Truck had transmission issues on trip, maintanance lights came on and truck lurched at 55 mph. I am really unhappy, Have had much better trips with Budget, for half the price.

SUSAN E. on

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Gary was awesome! He is kind and very helpful! Answered all of our questions. Our truck arrived late because the previous renter didn’t bring it back on time. Gary called the renter and asked him to return the truck which he did. It delayed our day by an hour which was inconvenient as we had a very large amount to load from a 10’X20’ storage unit and a 5 hour drive afterward. However, Gary did all he could to help us. He knew in advance we needed an 08 p/u and I’m sure would have had the truck ready had it been there!

Andrea W. on

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I was contacted to return my rental to this location rather than the location I had chosen. This was 15 miles away.. we had to use more fuel and we were unable to have dinner with our daughter before leaving her at college... when I asked if I would be compensated for this inconvenience I was told the best she could do was 20.00?? Guess what she never credited me back...Just terrible customer service I spend 209.00 and almost 36.00 in fuel cost for a rental I had for about 24 hours... I will use another company in the future!!

Ryan H. on

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24/7 check in did not work for us. Online could not find our reservation after 45 mins then found our reservation but GPS was not registering that we were there, said we were 2 miles away. Luckily a guy came out of no where that worked there and was able to help us even though it was after hours. Lastly, the truck smelled bad inside and was leaking fluid in the cab and outside on our driveway! Worst experience ever!

Tim A. on

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Timothy N. on

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Jonathan B. on

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Greg S. on

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Nothing. Keep up the good work.

Linda L. on

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They were closed, which I expected, but it looked like the field at someone's house, not a business. At first I was reluctant to drop it off there, but since that's what my directions said, I did.

John W. on

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Good, helpful, knowledgeable operator.

Kathleen C. on

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I also missed the location - it wasn't marked well. It looked abandoned, BUT the person helping was very nice and this was an easy drop off location which is why I would recommend it.

Gale F. on

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Customer did not leave a comment.

kenny N. on

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We have always chosen U-Haul for our self moving needs, and have always felt U-Haul as treating us with excellence, in product, service and wonderful understanding if our time frame get messed up. However, this experience has been far less than unstatisfacory. The equipment at the Albany Oregon location was filthy. Napkins, soda dribbles on the walls of the cab of the truck, gravel on the floor boards etc. Windshield filthy as well. The clerk was pleasant and added a day to our rental, but this was not what we expected. Also...the reservation person, stated this equipment pick up location was a full service center. It was not. We were counting on being able to purchase; boxes, tap, bubble wrap, stretch wrap and more. But we instead, had to locate a Home Depot for these items at a higher cost and great inconvenience to us. On top of this, HomeDepot tape was poor quality. Nothing like U-Haul tape, which further frustrated us. Then, we found that the truck we rented was too small for what we explained we needed it for, and had to wait until 11:30 the following morning to rent a 6x12 trailer to hold the rest of our load. Then we had to drive the truck 30 miles round trip to Corvallis Oregon, to pick the trailer up. On the trip to Baker City, Oregon, the trucks transmission was not operating properly. At times, going down hill, the RPM's would be at 4500 threatening to blow seals in the motor. I used to be a mechanic, and this was not working correctly and needs to be addressed before being put out on the road again. I did explain this transmission issue to the drop off center in Baker City. Hope they put in a work order for it. The 6x12 trailer has a large buckle in the floor that we kept tripping over. This too, needs to be addressed for safety of future users. Very disappointed with the quality of the equipment this time. We love U-Haul and plan on using your equipment again around Aug 20th, 2019 and hope to have the great equipment you've usually provided us. Please, inspect your independent centers more throughly and maintenance of your fleet.

Mary D. on

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Clean the inside of the cab and get the bugs off the headlights, windshield and mirrors.

Linda H. on

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Customer did not leave a comment.

Richard R. on

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Fix air conditioning

corinna Z. on

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Ian L. on

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Bryanne G. on

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The man who helped us at this location was just as rude as the other Albany, Oregon location. Really gave uhaul a bad taste.

Martha D. on

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Deanna F. on

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Peter M. on

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Did a fantastic job...

mike M. on

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Sean B. on

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Great customer service from the young gentleman

Albany H. on

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Great service, knowledgeable staff.

Jason P. on

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Chris is a good person, I liked working with him and I will utilize his services again.

Steve M. on

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Customer did not leave a comment.

Richard S. on

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The dirt parking lot was full of mud puddles. The interior of the building is dirty, cluttered with disorganized paperwork on the counter and ants. There was an empty plastic water bottle on the floor along with dirt. The floor has not been cleaned for a long time. When I arrived a man walked across the parking lot toward me. I asked, "Are you the man I talk to about a truck?" He answered, "Yeah, when I'm open." It was ten minutes until 8:00 am. A much better response would have been, "Good morning. Yes. I can help you. Just give me ten minutes to open up." I do not want to rent any more items from this location and will find another U-Haul location for the future, which will be soon. I am moving to a new house and will need another moving truck within the next couple of months.

Janice F. on

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Alex J. on

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Gene C. on

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JENNIFER C. on

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The gentleman who checked it in was actually closed as it was Sunday however he answered his phone and was 1000000% willing to speak with me about leaving the trailer and he even called me the next morning when they were open to inform me that everything was all checked in and they took care of everything absolutely satisfied would definitely use again....no question

David S. on

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Nice guys. will be back

Wally J. on

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Richard R. on

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Daniel F. on

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Michael S. on

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I must say that everyone that Uhaul was so helpful to me we had that huge snowstorm and they did everything in their power to make my renting experience safe and as fast as possible thank you to Uhaul I will always use you from now on

gary A. on

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Albany H. on

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tamara F. on

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Thank you Chris for being accommodating

Steven K. on

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Customer parking could be better marked out.

Ricky G. on

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Friendly and helpful. No problems with any of the equipment. Quick and easy .

June B. on

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Customer did not leave a comment.

LISA N. on

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I was charged a cleaning fee for a vehicle that was as clean or better than when we picked it up. Suspect this was due to the marijuana smell throughout the vehicle; which was from previous customers.

Joni L. on

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Customer did not leave a comment.

Craig B. on

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Chris was very helpful. We even had to swap out the truck because we didn't need one so big for the second round of our move and he streamlined the process so we didn't lose hardly any time by doing it. Very happy with the service and the availability of the equipment and blankets we needed.

David M. on

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Customer did not leave a comment.

JOHN S. on

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Wally J. on

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BETH H. on

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Very helpful staff, informational, clear on pickup & return processes. Only thing I would suggest is to tidy up the office. Cluttered with papers, half empty pop bottles, etc. Not very clean inside the office.

Brian M. on

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This is the worst service I have ever received. Had to wait almost 30 minutes for someone to show up at the location. The trailer was full of wood and debris from not being cleaned prior to picked up. They only removed the big chunks of wood. The trailer came off of the ball going down the highway causing damage to my rear bumper.

Patrick H. on

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Chris was wonderful. Helpful and informative. Handled everything with great form and friendliness.

Garry M. on

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Customer did not leave a comment.

Lee K. on

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left key in drop box nobody was there. The gentleman from the drop off point just called me to tell me everything was OK. and to find out about a debit card I found in the truck when my phone dropped between the seats. he was very nice on the phone

Ernest A. on

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DAWN C. on

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Richard T. on

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na

Gloria R. on

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We returned the truck after it closed. But even though it was closed an employee came out and spoke to us. We left the keys in the drop box.

James B. on

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Appreciated getting a call that the truck was ready earlier than our scheduled pick up time!

David B. on

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Customer did not leave a comment.

jim D. on

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valerie R. on

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On the confirmation email I got, it had the wrong location address on it, so it took me almost an hour to figure out where the Uhaul truck was. When I got there the inside was dirty and smelled awful. The man who helped me didn’t say sorry about sending the wrong address either.

Danielle C. on

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When I went to pick up the U-Haul it was after 8 o’clock the office wasn’t open I had to call the owner he was running late so then I had to wait. I rented the U-Haul for 10 hours I was about nine hours out I was asked to call before I returned the U-Haul I called numerous times nobody was there to get the keys from me after I filled the tank halfway up and had to leave the keys in the lock box still to this day I have never heard from anyone

Craig S. on

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Customer did not leave a comment.

ANTONIO D. on

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All was good.

Steve D. on

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No greeting, representative had attitude, no communication when he took the keys from me, very disrespectful.

Jeff D. on

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Mystery shopper

Shena M. on

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Customer did not leave a comment.

JANE C. on

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Chris is very friendly and helpful.

Donald S. on

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elizabeth H. on

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Ceana L. on

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The man who got us set up was very helpful. Thank you!

Larry K. on

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Was overall the best rental experience we have dealt with. Thanks

Jed M. on

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Hygene

Peter O. on

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Customer did not leave a comment.

tiffany W. on

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This is the 2nd time i have used this location for a U-haul truck. Both times i have been extremely satisfied with the customer service. I have and will continue to recommend this location to anyone i know in need of a moving truck and services

Jacob M. on

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Christina F. on

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Kayla R. on

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Neil O. on

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Byron B. on

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ROBERT V. on

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Velvet S. on

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Morgan B. on

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We had problems because we were told of separate addresses to pick up our U-Haul. We were emailed one address and then when “checked in” on the website we were told a separate address. Because of this it made us late to pick up our U-Haul. It took us a long time to find the correct address and to navigate there. I am very displeased with the lack of communication. I’m not sure how likely I am or to encourage others to use your service.

ALBANY HELPING H. on

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Customer did not leave a comment.

Gregory K. on

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Chris was very accomodating and courteous.