very rude and unwelcoming.Travis T.
Customer Reviews for Albany Helping Hands
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Timothy J.
The tire strap on one side was very short. Luckily we were towing a car with 15â€ wheels or it would not have worked.TROY B.
It is a bit difficult to find the location. It takes usually 20-30 minutes to pick up the trailer.Michael B.
Thank you always great help when renting at this location!!!Luis C.
Internet shows 24/7 dropoff but I was unable to do so. There was a chain locked at the driveway. Ended up driving 30 extra miles back home when unsure where to go and coordinating ride share. It was frustrating! I returned the next day on lunch break.PHILIP B.
Every thing was perfect and a very nice pleasant young man named Chris was helpful with any questionsemily B.
It was an okay experience but the guy that did my paperwork seemed kinda rood but it's okAndrew W.
throw away your computer system..trying to upload DL for early check in is a waste of time... I have better things to do with my time... This has been an ongoing problem over the years and its a bit tiresome. in this day and age.BRITTON J.
Amazing customer service. Prompt and very friendly. Very easy to navigate yard.Steven P.
I was very very happy with my experience. The gentleman that waited on me was very nice and explained everything to me so I would know what I needed to do. I will definitely come back to this location if I need to rent another moving truck.Dorothy P.
Trailer turn in was easy. Office area was a mess due to being remodeled. Will most likely look great when they're done.HANFERD M.
Both my girlfriend and I called multiple times through the day prior to pick up and on pick up day. The guy out there never answers his phone and there is know option for voice mail. When we finally connected he informed me that I never called and he had his phone on him at all times. After being very annoyed, I just decided to drop it and let him be right on the matter. lol. When my girlfriend went out to pick up the truck she could not find anyone at the U-Haul site for about 10 minutes. When she went back to the officers had returned. He must have not realized she was there because she could here the sound of a porno coming from the device he was on. Not sure if it was a phone or not. She felt extremely uncomfortable at the site and said the nan was very creepy.john V.
Customer did not leave a comment.Michael L.
Customer did not leave a comment.Michael K.
Agent was polite and worked through check out and return efficientlyCary B.
We had to wait 40 minutes for the person working at the store to get back so he could inspect the truck as there was no one else to help out.jacob T.
Given very professional service - nice people to work with - we will use again for sure!! TY!!Mark M.
Went out of his way to help with directions as to where I was going. Great customer service.Shirley M.
Customer did not leave a comment.Paul H.
Was charged for an extra day for no reason was at return location @ 815 am as I was told and the location didn't even open til 9am and then I see they didn't even check my truck in til after 4pm. Also went straight from albany to eugene will no other driving around so the 90+ miles is BSDevin M.
When I booked this location to return it said I could return 24 hours and my husband and I get there around 7pm to take the truck back and the gate it closed and locked so we had to get up early and return the truck at 9am (the time the truck was due) because they were opening the gate at 9am. Very annoying to drive there and then drive back home without being able to drop it off.Olmo A.
Chris was a big helpJoe D.
Customer did not leave a comment.Lora G.
Customer did not leave a comment.Kenneth M.
Customer did not leave a comment.Don S.
I will never rent a u- haul againRex L.
Customer did not leave a comment.Doug H.
Customer did not leave a comment.Doug H.
Two things..... 1 When I returned he stated that I didn't fill the tank to the same level I got...which was not true. You got extra from me. I am thankful I had my paperwork from Smokeworld to prove it. 2. I thought it was nice that due to logistics I got a bigger vehicle at no charge.Patrice S.
Customer did not leave a comment.Frank E.
I would not rent this truck again. I did not realize it did not have cruise control, and drove 900 miles. I had just rented a 26 ft truck that had cruise, and just expected it to have it. Didn't realize it didn't have it, until I had loaded the truck. Would be nice to have defined ahead of time what equipment the truck comes with.chris N.
trailer was dirty, and I would have left with it that way if I hadn't checked it.Chris N.
Let the customer know about the yellow/orange light that comes on at the lower right corner of the dash is nothing to worry about and explain what it iscathy T.
counter person was condescendingMichael T.
Customer did not leave a comment.Stephanie M.
Better parkingRichard B.
Left cell phone in van Chris did a good job of following up and getting my phone back.Garry M.
Good to work withGary L.
Customer did not leave a comment.Trenee Z.
Nothing did a great job!Robin M.
Place is run down.Donald E.
Trailer smelt like weed. But the man was very nice and very professional!Trevor M.
Customer did not leave a comment.WALTER W.
Customer did not leave a comment.Darryll B.
Customer did not leave a comment.doug H.
Customer did not leave a comment.sharon K.
The cab of the truck was very dirty and the driver window handle was broken. There was a pair of pliers in the door to operate the window. The check engine light was on when we picked it up. The back of the truck was dirty (like actual dirt, not just dust) and smelled like it had recently been used to transport marijuana. One of the side slots that you use for strapping your stuff was cracked. When we tried to tighten a strap it broke. The staff we friendly. I think they were cleaning the truck when we got there. They said they were aware of the check engine light and a wotknorder had been placed.Manuel D.
GPS self check in failed. Truck was filthy front and back interior, smelled like old urine. Truck had transmission issues on trip, maintanance lights came on and truck lurched at 55 mph. I am really unhappy, Have had much better trips with Budget, for half the price.Shawn M.
Gary was awesome! He is kind and very helpful! Answered all of our questions. Our truck arrived late because the previous renter didn't bring it back on time. Gary called the renter and asked him to return the truck which he did. It delayed our day by an hour which was inconvenient as we had a very large amount to load from a 10'X20' storage unit and a 5 hour drive afterward. However, Gary did all he could to help us. He knew in advance we needed an 08 p/u and I'm sure would have had the truck ready had it been there!SUSAN E.
I was contacted to return my rental to this location rather than the location I had chosen. This was 15 miles away.. we had to use more fuel and we were unable to have dinner with our daughter before leaving her at college... when I asked if I would be compensated for this inconvenience I was told the best she could do was 20.00?? Guess what she never credited me back...Just terrible customer service I spend 209.00 and almost 36.00 in fuel cost for a rental I had for about 24 hours... I will use another company in the future!!Andrea W.
24/7 check in did not work for us. Online could not find our reservation after 45 mins then found our reservation but GPS was not registering that we were there, said we were 2 miles away. Luckily a guy came out of no where that worked there and was able to help us even though it was after hours. Lastly, the truck smelled bad inside and was leaking fluid in the cab and outside on our driveway! Worst experience ever!Ryan H.
Customer did not leave a comment.Tim A.
Customer did not leave a comment.Timothy N.
Customer did not leave a comment.Jonathan B.
Nothing. Keep up the good work.Greg S.
They were closed, which I expected, but it looked like the field at someone's house, not a business. At first I was reluctant to drop it off there, but since that's what my directions said, I did.Linda L.
Good, helpful, knowledgeable operator.John W.
I also missed the location - it wasn't marked well. It looked abandoned, BUT the person helping was very nice and this was an easy drop off location which is why I would recommend it.Kathleen C.
Customer did not leave a comment.Gale F.
We have always chosen U-Haul for our self moving needs, and have always felt U-Haul as treating us with excellence, in product, service and wonderful understanding if our time frame get messed up. However, this experience has been far less than unstatisfacory. The equipment at the Albany Oregon location was filthy. Napkins, soda dribbles on the walls of the cab of the truck, gravel on the floor boards etc. Windshield filthy as well. The clerk was pleasant and added a day to our rental, but this was not what we expected. Also...the reservation person, stated this equipment pick up location was a full service center. It was not. We were counting on being able to purchase; boxes, tap, bubble wrap, stretch wrap and more. But we instead, had to locate a Home Depot for these items at a higher cost and great inconvenience to us. On top of this, HomeDepot tape was poor quality. Nothing like U-Haul tape, which further frustrated us. Then, we found that the truck we rented was too small for what we explained we needed it for, and had to wait until 11:30 the following morning to rent a 6x12 trailer to hold the rest of our load. Then we had to drive the truck 30 miles round trip to Corvallis Oregon, to pick the trailer up. On the trip to Baker City, Oregon, the trucks transmission was not operating properly. At times, going down hill, the RPM's would be at 4500 threatening to blow seals in the motor. I used to be a mechanic, and this was not working correctly and needs to be addressed before being put out on the road again. I did explain this transmission issue to the drop off center in Baker City. Hope they put in a work order for it. The 6x12 trailer has a large buckle in the floor that we kept tripping over. This too, needs to be addressed for safety of future users. Very disappointed with the quality of the equipment this time. We love U-Haul and plan on using your equipment again around Aug 20th, 2019 and hope to have the great equipment you've usually provided us. Please, inspect your independent centers more throughly and maintenance of your fleet.kenny N.
Clean the inside of the cab and get the bugs off the headlights, windshield and mirrors.Mary D.
Customer did not leave a comment.Linda H.
Fix air conditioningRichard R.
Customer did not leave a comment.corinna Z.
Customer did not leave a comment.Ian L.
The man who helped us at this location was just as rude as the other Albany, Oregon location. Really gave uhaul a bad taste.Bryanne G.
Customer did not leave a comment.Martha D.
Customer did not leave a comment.Deanna F.
Did a fantastic job...Peter M.
Customer did not leave a comment.mike M.
Great customer service from the young gentlemanSean B.
Great service, knowledgeable staff.Albany H.
Chris is a good person, I liked working with him and I will utilize his services again.Jason P.
Customer did not leave a comment.Steve M.
The dirt parking lot was full of mud puddles. The interior of the building is dirty, cluttered with disorganized paperwork on the counter and ants. There was an empty plastic water bottle on the floor along with dirt. The floor has not been cleaned for a long time. When I arrived a man walked across the parking lot toward me. I asked, "Are you the man I talk to about a truck?" He answered, "Yeah, when I'm open." It was ten minutes until 8:00 am. A much better response would have been, "Good morning. Yes. I can help you. Just give me ten minutes to open up." I do not want to rent any more items from this location and will find another U-Haul location for the future, which will be soon. I am moving to a new house and will need another moving truck within the next couple of months.Richard S.
Customer did not leave a comment.Janice F.
Customer did not leave a comment.Alex J.
Customer did not leave a comment.Gene C.
The gentleman who checked it in was actually closed as it was Sunday however he answered his phone and was 1000000% willing to speak with me about leaving the trailer and he even called me the next morning when they were open to inform me that everything was all checked in and they took care of everything absolutely satisfied would definitely use again....no questionJENNIFER C.
Nice guys. will be backDavid S.
Customer did not leave a comment.Wally J.
Customer did not leave a comment.Richard R.
Customer did not leave a comment.Daniel F.
I must say that everyone that Uhaul was so helpful to me we had that huge snowstorm and they did everything in their power to make my renting experience safe and as fast as possible thank you to Uhaul I will always use you from now onMichael S.
Customer did not leave a comment.gary A.
Customer did not leave a comment.Albany H.
Thank you Chris for being accommodatingtamara F.
Customer parking could be better marked out.Steven K.
Friendly and helpful. No problems with any of the equipment. Quick and easy .Ricky G.
Customer did not leave a comment.June B.
I was charged a cleaning fee for a vehicle that was as clean or better than when we picked it up. Suspect this was due to the marijuana smell throughout the vehicle; which was from previous customers.LISA N.
Customer did not leave a comment.Joni L.
Chris was very helpful. We even had to swap out the truck because we didn't need one so big for the second round of our move and he streamlined the process so we didn't lose hardly any time by doing it. Very happy with the service and the availability of the equipment and blankets we needed.Craig B.
Customer did not leave a comment.David M.
Customer did not leave a comment.JOHN S.
Customer did not leave a comment.Wally J.
Very helpful staff, informational, clear on pickup & return processes. Only thing I would suggest is to tidy up the office. Cluttered with papers, half empty pop bottles, etc. Not very clean inside the office.BETH H.
This is the worst service I have ever received. Had to wait almost 30 minutes for someone to show up at the location. The trailer was full of wood and debris from not being cleaned prior to picked up. They only removed the big chunks of wood. The trailer came off of the ball going down the highway causing damage to my rear bumper.Brian M.
Chris was wonderful. Helpful and informative. Handled everything with great form and friendliness.Patrick H.