Customer Reviews for Albany Helping Hands
(U-Haul Neighborhood Dealer)

200 reviews

5150 Santiam Hwy   Albany, OR 97321

(541) 223-7003

Location Hours

  • Mon: Closed
  • Tue-Sat: 8 am - 4:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(541) 223-7003

5150 Santiam Hwy
Albany, OR 97321

Services at this Location:

Location Hours

  • Mon: Closed
  • Tue-Sat: 8 am - 4:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Quit locking gate and any access to be able to drop equipment off and quit charging bogus extra charges

BRANDI W. 
Rating:
3.0

The guy that worked there was not friendly. Smelled like alcohol. I don't know if it was that or the massive amount of chew falling out of his mouth. It was disgusting. If I need to rent another U-Haul, it will not be at that location.

Ginger N. 
Rating:
2.0

Man in charge was rude apparently he was not just having a bad day he was rude when I picked up the trailer he was rude when I drop it off will not deal with that site again

David W. 
Rating:
5.0

Absolutely the best service.

Thomas L. 
Rating:
1.0

There was no parking available for personal vehicles to be parked while using the Uhaul. The male that rented me the truck was rude, it was hard to hear him through the plexi glass window and when it was clear he needed to speak up, he yelled and acted put out of the inconvenience of repeating himself. Not to mention he had a large amount of disgusting chew and spittle hanging from his mouth. I will never go to that location again.

Carrie D. 
Rating:
3.0

Customer did not leave a comment.

ARTHUR V. 
Rating:
2.0

The representative was rude and the van was not clean. Very disappointing.

Guinevere T. 
Rating:
5.0

Customer did not leave a comment.

Jonathan C. 
Rating:
5.0

Customer did not leave a comment.

HEATHER K. 
Rating:
5.0

Customer did not leave a comment.

Mark D. 
Rating:
3.0

Customer did not leave a comment.

STEVEN G. 
Rating:
5.0

Great Customer service and representative was very courteous

Edwin W. 
Rating:
2.0

Customer did not leave a comment.

Michael W. 
Rating:
3.0

Customer did not leave a comment.

Haley D. 
Rating:
5.0

Customer did not leave a comment.

Anne M. 
Rating:
3.0

Not really a very professional location

Robert L. 
Rating:
5.0

Customer did not leave a comment.

Craig L. 
Rating:
1.0

We chose the 24/7 option and tried to return the truck an entire day early. The location had a chain across the driveway making it impossible. We had to drive back to our destination and then we were charged additional fees instead of saving money. I'll never rent from U-haul again. The entire experience wA terrible.

Brandi W. 
Rating:
3.0

Drop-off locstion after hours. Nothing to comment on...site shared with other businesses, not well marked and slightly out of town...

Thomas D. 
Rating:
2.0

No one there, no sign , return call took awhile .

Jane E. 
Rating:
5.0

Customer did not leave a comment.

GARY C. 
Rating:
3.0

The day I was at Santiam U-Haul the rental options were very limited. My selection was between two vehicles, a small truck and a large truck. I chose the small truck. I would have preferred a van or small enclosed trailer, but they were not available. I would suggest that you call ahead to find out if they have what you want. Chris, the store attendant was courteous, knowledgeable and efficient with the computer order and pleasant to talk to. The total rental process took less than 10 minutes. The small truck I rented had 48,000 miles on it but looked new inside and out. It rode great and was not intimidating to drive around town or in fairly heavy I-5 traffic.

James H. 
Rating:
3.0

Very helpful. Our original reservation was in Lebanon and would never go back. Reserved the trailer 30 days in advance, called 3 days before to confirm and on day of pick up was told the trailer was not available and he could not get anything we were out of luck. Called the albany location and he helped us immediately

Steohen J. 
Rating:
3.0

Make sure equipment rented is in the truck

CLIFFORD N. 
Rating:
5.0

Nothing employee was excellent

JESS T. 
Rating:
3.0

Customer did not leave a comment.

WILLIAM S. 
Rating:
2.0

very rude and unwelcoming.

Travis T. 
Rating:
5.0

Customer did not leave a comment.

Timothy J. 
Rating:
5.0

The tire strap on one side was very short. Luckily we were towing a car with 15” wheels or it would not have worked.

TROY B. 
Rating:
3.0

It is a bit difficult to find the location. It takes usually 20-30 minutes to pick up the trailer.

Michael B. 
Rating:
5.0

Thank you always great help when renting at this location!!!

Luis C. 
Rating:
2.0

Internet shows 24/7 dropoff but I was unable to do so. There was a chain locked at the driveway. Ended up driving 30 extra miles back home when unsure where to go and coordinating ride share. It was frustrating! I returned the next day on lunch break.

PHILIP B. 
Rating:
5.0

Every thing was perfect and a very nice pleasant young man named Chris was helpful with any questions

emily B. 
Rating:
5.0

It was an okay experience but the guy that did my paperwork seemed kinda rood but it's ok

Andrew W. 
Rating:
4.0

throw away your computer system..trying to upload DL for early check in is a waste of time... I have better things to do with my time... This has been an ongoing problem over the years and its a bit tiresome. in this day and age.

BRITTON J. 
Rating:
5.0

Amazing customer service. Prompt and very friendly. Very easy to navigate yard.

Steven P. 
Rating:
5.0

I was very very happy with my experience. The gentleman that waited on me was very nice and explained everything to me so I would know what I needed to do. I will definitely come back to this location if I need to rent another moving truck.

Dorothy P. 
Rating:
5.0

Trailer turn in was easy. Office area was a mess due to being remodeled. Will most likely look great when they're done.

HANFERD M. 
Rating:
1.0

Both my girlfriend and I called multiple times through the day prior to pick up and on pick up day. The guy out there never answers his phone and there is know option for voice mail. When we finally connected he informed me that I never called and he had his phone on him at all times. After being very annoyed, I just decided to drop it and let him be right on the matter. lol. When my girlfriend went out to pick up the truck she could not find anyone at the U-Haul site for about 10 minutes. When she went back to the officers had returned. He must have not realized she was there because she could here the sound of a porno coming from the device he was on. Not sure if it was a phone or not. She felt extremely uncomfortable at the site and said the nan was very creepy.

john V. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

Customer did not leave a comment.

Michael K. 
Rating:
5.0

Agent was polite and worked through check out and return efficiently

Cary B. 
Rating:
2.0

We had to wait 40 minutes for the person working at the store to get back so he could inspect the truck as there was no one else to help out.

jacob T. 
Rating:
5.0

Given very professional service - nice people to work with - we will use again for sure!! TY!!

Mark M. 
Rating:
5.0

Went out of his way to help with directions as to where I was going. Great customer service.

Shirley M. 
Rating:
5.0

Customer did not leave a comment.

Paul H. 
Rating:
1.0

Was charged for an extra day for no reason was at return location @ 815 am as I was told and the location didn't even open til 9am and then I see they didn't even check my truck in til after 4pm. Also went straight from albany to eugene will no other driving around so the 90+ miles is BS

Devin M. 
Rating:
3.0

When I booked this location to return it said I could return 24 hours and my husband and I get there around 7pm to take the truck back and the gate it closed and locked so we had to get up early and return the truck at 9am (the time the truck was due) because they were opening the gate at 9am. Very annoying to drive there and then drive back home without being able to drop it off.

Olmo A. 
Rating:
5.0

Chris was a big help

Joe D. 
Rating:
3.0

Customer did not leave a comment.

Lora G. 
Rating:
5.0

Customer did not leave a comment.

Kenneth M. 
Rating:
5.0

Customer did not leave a comment.

Don S. 
Rating:
5.0

I will never rent a u- haul again

Rex L. 
Rating:
5.0

Customer did not leave a comment.

Doug H. 
Rating:
5.0

Customer did not leave a comment.

Doug H. 
Rating:
4.0

Two things..... 1 When I returned he stated that I didn't fill the tank to the same level I got...which was not true. You got extra from me. I am thankful I had my paperwork from Smokeworld to prove it. 2. I thought it was nice that due to logistics I got a bigger vehicle at no charge.

Patrice S. 
Rating:
5.0

Customer did not leave a comment.

Frank E. 
Rating:
2.0

I would not rent this truck again. I did not realize it did not have cruise control, and drove 900 miles. I had just rented a 26 ft truck that had cruise, and just expected it to have it. Didn't realize it didn't have it, until I had loaded the truck. Would be nice to have defined ahead of time what equipment the truck comes with.

chris N. 
Rating:
2.0

trailer was dirty, and I would have left with it that way if I hadn't checked it.

Chris N. 
Rating:
4.0

Let the customer know about the yellow/orange light that comes on at the lower right corner of the dash is nothing to worry about and explain what it is

cathy T. 
Rating:
2.0

counter person was condescending

Michael T. 
Rating:
3.0

Customer did not leave a comment.

Stephanie M. 
Rating:
4.0

Better parking

Richard B. 
Rating:
5.0

Left cell phone in van Chris did a good job of following up and getting my phone back.

Garry M. 
Rating:
5.0

Good to work with

Gary L. 
Rating:
5.0

Customer did not leave a comment.

Trenee Z. 
Rating:
5.0

Nothing did a great job!

Robin M. 
Rating:
3.0

Place is run down.

Donald E. 
Rating:
4.0

Trailer smelt like weed. But the man was very nice and very professional!

Trevor M. 
Rating:
5.0

Customer did not leave a comment.

WALTER W. 
Rating:
1.0

Customer did not leave a comment.

Darryll B. 
Rating:
4.0

Customer did not leave a comment.

doug H. 
Rating:
5.0

Customer did not leave a comment.

sharon K. 
Rating:
3.0

The cab of the truck was very dirty and the driver window handle was broken. There was a pair of pliers in the door to operate the window. The check engine light was on when we picked it up. The back of the truck was dirty (like actual dirt, not just dust) and smelled like it had recently been used to transport marijuana. One of the side slots that you use for strapping your stuff was cracked. When we tried to tighten a strap it broke. The staff we friendly. I think they were cleaning the truck when we got there. They said they were aware of the check engine light and a wotknorder had been placed.

Manuel D. 
Rating:
1.0

GPS self check in failed. Truck was filthy front and back interior, smelled like old urine. Truck had transmission issues on trip, maintanance lights came on and truck lurched at 55 mph. I am really unhappy, Have had much better trips with Budget, for half the price.

Shawn M. 
Rating:
3.0

Gary was awesome! He is kind and very helpful! Answered all of our questions. Our truck arrived late because the previous renter didn't bring it back on time. Gary called the renter and asked him to return the truck which he did. It delayed our day by an hour which was inconvenient as we had a very large amount to load from a 10'X20' storage unit and a 5 hour drive afterward. However, Gary did all he could to help us. He knew in advance we needed an 08 p/u and I'm sure would have had the truck ready had it been there!

SUSAN E. 
Rating:
1.0

I was contacted to return my rental to this location rather than the location I had chosen. This was 15 miles away.. we had to use more fuel and we were unable to have dinner with our daughter before leaving her at college... when I asked if I would be compensated for this inconvenience I was told the best she could do was 20.00?? Guess what she never credited me back...Just terrible customer service I spend 209.00 and almost 36.00 in fuel cost for a rental I had for about 24 hours... I will use another company in the future!!

Andrea W. 
Rating:
1.0

24/7 check in did not work for us. Online could not find our reservation after 45 mins then found our reservation but GPS was not registering that we were there, said we were 2 miles away. Luckily a guy came out of no where that worked there and was able to help us even though it was after hours. Lastly, the truck smelled bad inside and was leaking fluid in the cab and outside on our driveway! Worst experience ever!

Ryan H. 
Rating:
4.0

Customer did not leave a comment.

Tim A. 
Rating:
5.0

Customer did not leave a comment.

Timothy N. 
Rating:
4.0

Customer did not leave a comment.

Jonathan B. 
Rating:
5.0

Nothing. Keep up the good work.

Greg S. 
Rating:
3.0

They were closed, which I expected, but it looked like the field at someone's house, not a business. At first I was reluctant to drop it off there, but since that's what my directions said, I did.

Linda L. 
Rating:
5.0

Good, helpful, knowledgeable operator.

John W. 
Rating:
3.0

I also missed the location - it wasn't marked well. It looked abandoned, BUT the person helping was very nice and this was an easy drop off location which is why I would recommend it.

Kathleen C. 
Rating:
4.0

Customer did not leave a comment.

Gale F. 
Rating:
1.0

We have always chosen U-Haul for our self moving needs, and have always felt U-Haul as treating us with excellence, in product, service and wonderful understanding if our time frame get messed up. However, this experience has been far less than unstatisfacory. The equipment at the Albany Oregon location was filthy. Napkins, soda dribbles on the walls of the cab of the truck, gravel on the floor boards etc. Windshield filthy as well. The clerk was pleasant and added a day to our rental, but this was not what we expected. Also...the reservation person, stated this equipment pick up location was a full service center. It was not. We were counting on being able to purchase; boxes, tap, bubble wrap, stretch wrap and more. But we instead, had to locate a Home Depot for these items at a higher cost and great inconvenience to us. On top of this, HomeDepot tape was poor quality. Nothing like U-Haul tape, which further frustrated us. Then, we found that the truck we rented was too small for what we explained we needed it for, and had to wait until 11:30 the following morning to rent a 6x12 trailer to hold the rest of our load. Then we had to drive the truck 30 miles round trip to Corvallis Oregon, to pick the trailer up. On the trip to Baker City, Oregon, the trucks transmission was not operating properly. At times, going down hill, the RPM's would be at 4500 threatening to blow seals in the motor. I used to be a mechanic, and this was not working correctly and needs to be addressed before being put out on the road again. I did explain this transmission issue to the drop off center in Baker City. Hope they put in a work order for it. The 6x12 trailer has a large buckle in the floor that we kept tripping over. This too, needs to be addressed for safety of future users. Very disappointed with the quality of the equipment this time. We love U-Haul and plan on using your equipment again around Aug 20th, 2019 and hope to have the great equipment you've usually provided us. Please, inspect your independent centers more throughly and maintenance of your fleet.

kenny N. 
Rating:
2.0

Clean the inside of the cab and get the bugs off the headlights, windshield and mirrors.

Mary D. 
Rating:
5.0

Customer did not leave a comment.

Linda H. 
Rating:
5.0

Fix air conditioning

Richard R. 
Rating:
5.0

Customer did not leave a comment.

corinna Z. 
Rating:
1.0

Customer did not leave a comment.

Ian L. 
Rating:
1.0

The man who helped us at this location was just as rude as the other Albany, Oregon location. Really gave uhaul a bad taste.

Bryanne G. 
Rating:
5.0

Customer did not leave a comment.

Martha D. 
Rating:
4.0

Customer did not leave a comment.

Deanna F. 
Rating:
5.0

Did a fantastic job...

Peter M. 
Rating:
5.0

Customer did not leave a comment.

mike M. 
Rating:
5.0

Great customer service from the young gentleman

Sean B. 
Rating:
5.0

Great service, knowledgeable staff.

Albany H. 
Rating:
3.0

Chris is a good person, I liked working with him and I will utilize his services again.

Jason P. 
No reviews have been submitted for this location.

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