Customer Reviews for Alden Lumber Co

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Alden Lumber Co

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Kenneth N.
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Easy drop off.....large parking lot.

Alexa S.
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The self drop off was fine for the most part. However, whereas it is very clear about the key pickup, I accidentally took the key with me when I left because I was so focused on the app instructions, which did not tell me where to put the key.

GINA MARIE O.
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Great customer service...friendly and kind..great experience.

terry K.
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I have rented 2 car haulers in the last year. I had tires literally blow out & disintegrate on both occasions. Tire pressure was checked & up before each trip. Load in each was a relatively light vehicle. USE BETTER TIRES!

JEFFREY SCOTT J.
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Very helpful

Samuel H.
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Customer did not leave a comment.

Kevin P.
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Martha C.
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dick H.
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I was delayed at the end of their work day, yet they remained til my arrival, and completed my needs ... I sincerely appreciate and recommend this location ! Thanks to all !!! Rdh

Eric M.
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Everything went as planned! Easy pickup and drop off! Would definitely use again!

Jim H.
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William A.
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eddie D.
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phyllis B.
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It was parked in muddy area and floor was very muddy.

Arnold M.
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Dan E.
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HELEN N.
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Sheila M.
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Uhaul assistant was not wearing a mask

JEFFREY CURTIS W.
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Excellent customer service

STEVEN B.
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Customer did not leave a comment.

Curtis W.
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KENNETH THOMAS G.
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Gregory B.
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The sales representative was very friendly and accommodating.

Jeffery H.
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The Agent forgot to give me the dolly, and I was several miles away before I stopped and checked. Make sure you have ALL promised equipment before you leave!

HAROLD GEORGE M.
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Customer did not leave a comment.

Christopher T.
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William W.
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patrick H.
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Dan C.
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The folks at Alden Lumber were great. The 10' box truck I rented, not so much. I get that it's a van, but you could spend a little more and get your customers some things like cruise control and, perhaps, some more sound-deadening insulation. I haven't driven a vehicle that didn't have cruise control since the early 70's. I wore hearing protection while I was driving it. It helped immensely. Just my two cents. Thanks.

william W.
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Customer did not leave a comment.

Albert K.
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Bill W.
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Timothy G.
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Excellent facility. Friendly. Courteous. Made renting easy.

theresa H.
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MADELINE M.
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Excellent!

Matt C.
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Customer did not leave a comment.

James D.
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Best UHAUL location, knowledgeable and friendly staff.

MARK E.
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Great and friendly service from the Alden Lumber staff.

Dennis L.
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Customer did not leave a comment.

Donald W.
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Alden Lumber was a very good rental location.

DAVID CHARLES N.
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Outstanding in every way!

MERRILL M.
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Customer did not leave a comment.

JEFFREY SCOTT H.
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Customer did not leave a comment.

Samuel H.
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Great location. Friendly employees and quick process. Top location

Samuelbradford H.
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Another great Uhaul experience. Very efficient and friendly staff

Arnold K.
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Improve customer service

Paul D.
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Customer did not leave a comment.

randy R.
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john U.
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Wendy T.
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The guys at Alden lumber stayed late so I could pick up my trailer. So friendly and happy to help out. I've rented there before and, if I need UHaul, I'll rent there again! Excellent.

Dale P.
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Customer did not leave a comment.

WILLIAM H.
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Nicole M.
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Jim U.
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The cargo bed was very dirty. It almost looked like it was used to haul wood.

Kristin A.
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Tires so bad it was hard to get in and out of Plowed driveways. Windshield wipers so old they could not keep snow off the windshield. Maintain the equipment!!!!

kristi P.
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Customer did not leave a comment.

Barbaraann P.
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Customer did not leave a comment.

SHERRY B.
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Well I am so frustrated with the incompetence of Uhaul !!!! I requested a small truck, you know the one UHAUL advertises all over their trucks to Kalkaska Mi only ONLY as they sent me to another location after I have spent 5 phone calls to get a reservation in Kalkaska to not have it in Kalkaska and have it cost me an additional 47 dollars I filed a complaint the people were great at the location UHAUL super sucks !!!!!!

Brad S.
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Customer did not leave a comment.

Steve M.
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Dan O.
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Daniel S.
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Ben B.
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Lori S.
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Christopher E.
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Carter P.
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MADELINE M.
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Alden lumber has the very best customer service!

Brittany B.
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when I rented the truck the man told me there was 1/4 tank and I signed, believing he was right. The truck barely had an 1/8th of a tank.

Daniel S.
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Customer did not leave a comment.

diann D.
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Friendly employees and very easy process to get the trailer.

Russel P.
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PAUL M.
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William A.
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Steven M.
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Richard B.
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Was told there were no trucks available close by after reservation was made weeks in advance. Had to drive an hour to pick up unit and it was filthy. Then driving back from picking up the unit I passed another location that had several trucks and auto transports available and it was only 10 min from the house. I was told that there were no other units available but when I called this other location they said they had three available. Customer service is terrible at Uhaul!!

GARY S.
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Customer did not leave a comment.

william P.
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Norbert A.
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Bruce S.
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Ian S.
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PAUL M.
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Wendolyn M.
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Have the right size available In smaller trucks. They were willing to find us a smaller one but time was short. Otherwise fine. Will use lagsin

paul M.
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Customer did not leave a comment.

David F.
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Customer did not leave a comment.

Paul M.
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place was closed.

Daniel P.
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The truck isn't very comfortable for someone who is 6 foot tall or more. Cruise control would be nice for long trips.

WILLIAM M.
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Their building was under construction but the the staff was very helpful,

Robert N.
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Customer did not leave a comment.

Heather D.
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The tires were bare, the truck was stuck. Not shoveled or salted to get it out. Had to have it pulled out. Getting to house it got stuck 4 more times, so fearing it wasn't safe with the bare tires, and a wiggle in front driver side tires, I called and returned it to the location, and put key back in the black box as instructed. I was very disappointed as people had driven 2 and a half hours to come help me move.

Jeremy E.
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Customer did not leave a comment.

Penny J.
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Customer did not leave a comment.

Glen D.
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I made a reservation for a truck in Elk Rapids. 2 days before the move I was informed that they had no truck for me. I was then sent 30 miles away to only find that they had no truck for a 2 day rental. They sent me to Alden, another 30 miles away to rent me a smaller truck than I needed. I had to make 2 trips with it. I will NEVER use UHaul again!

Janet P.
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We drove the trailer in a blinding rain/ice and snow storm with NO LIGHTS!! The lights worked when we left the service center, but it was determined upon drop off that there was a short in the wiring. Very dangerous travelling experience. Very disappointed that we had faulty equipment and did not know it until we were about halfway home. The drop off location determined that we had faulty wiring. I would like to be reimbursed in full. 231-384-0059

Louis S.
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This is a fine operation, but as a smaller rental agency has limited hours and limited equipment available. I use them whenever I can.

Kevin P.
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Customer did not leave a comment.

Steven B.
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Folks at Alden always helpfull

Richard W.
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Customer did not leave a comment.

Jerry W.
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Customer did not leave a comment.

Edward V.
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Always very nice, helpful, quick service.

ROBERT Y.
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These guys are great!

No reviews have been submitted for this location.

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