Website and app are absolute garbage. Fix them. Location needs to specify that key pick up is across the street from the lot. I also never got the 2 dollies I asked for.Daniel B.
Customer Reviews for All In Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This experience was horrible. I specifically asked to have an in-person check in and was rerouted to some random unmarked parking lot which just happened to have a couple of UHaul trucks beside it. Zero humans worked there except for a man in a neighboring business who says he has to help the UHaul customers all the time. I finally went through the insane process with the app and key lock system bolted to the gate that took a long time to find, to get in the dirty truck and it wouldn't start. I called UHaul and they had me do the whole process over again with the truck beside it which was also dirty on the inside and only had 1/4 of a tank of gas in it...but sure...it started. This mess delayed me for the movers I had arranged through your website, which were also underwhelming and had zero idea how to pack a truck. This was very stressful and cost me money in the end. Horrible experience.Kelly V.
Customer did not leave a comment.florin T.