Customer Reviews for All Secure Storage 2015 Ltd
(U-Haul Neighborhood Dealer)

695 reviews

1403 Caribou St E   Moose Jaw, SK S6H4Y4

(306) 693-2344

Location Hours

  • Mon-Fri: 9 am - 4:30 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 8/2/2021: Closed
  • 9/6/2021: Closed

Services at this Location:

Contact Us

(306) 693-2344

1403 Caribou St E
Moose Jaw, SK S6H4Y4

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 4:30 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 8/2/2021: Closed
  • 9/6/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Chi-Yeong K. 
Rating:
5.0

Customer did not leave a comment.

Anand P. 
Rating:
1.0

Customer did not leave a comment.

KIARA E. 
Rating:
5.0

Owner very friendly and helpful

Nickie H. 
Rating:
5.0

Customer did not leave a comment.

Rick K. 
Rating:
5.0

Customer did not leave a comment.

Darran T. 
Rating:
5.0

Customer did not leave a comment.

Jay A. 
Rating:
4.0

Overall everything was excellent

Arla A. 
Rating:
5.0

Customer did not leave a comment.

Colin R. 
Rating:
5.0

Customer did not leave a comment.

Sean T. 
Rating:
1.0

I got charged double the amount that was calculated according to usage only because I couldn't find an open gas station and couldn't refuel 1/8 of the tank. It is not dair to get charged for 28 lt of gas instead of 10-14 lts tops. Now I understand how uhaul makes money. They rip off the customers…

ERDINC S. 
Rating:
5.0

Customer did not leave a comment.

Dimosthenis H. 
Rating:
1.0

Trailer had no license plate, fender was damaged and didn't fold out properly. Phoned and told the operator about the license plate issue and he really didn't seem to care.

Tristan L. 
Rating:
5.0

Customer did not leave a comment.

Cassidy S. 
Rating:
5.0

Very helpful and knowledgeable staff! Thank you!

Gabor K. 
Rating:
5.0

Customer did not leave a comment.

Reid B. 
Rating:
5.0

Friendly and very helpful on both pickup and drop off. Will definitely have my business in the future.

Dev C. 
Rating:
4.0

Customer did not leave a comment.

Brooklynn N. 
Rating:
5.0

Customer did not leave a comment.

Jeremy L. 
Rating:
4.0

I reserved online, a truck, extra insurance coverage and a dolly.. paid online and when I went to pick up I had to pay extra (was never told what I was paying for) I then drive the truck home and realize I didn't get my dolly. I called to let them know and I was told I'd get a refund at the drop off location.

Sheena S. 
Rating:
4.0

Great customer service! Good training on hookup and loading

Susan H. 
Rating:
3.0

Unit could have used a cleaning eg. windows washed ,garbage out of cab,veichle washed,accompanied walk around.

Hubert O. 
Rating:
4.0

Good service and a well maintained trailer.

Robert P. 
Rating:
3.0

Customer did not leave a comment.

JESSICA B. 
Rating:
5.0

Excellent service!! I have dealt with this location a few times without a hitch!! I recommend this location for all moving experience's!!!

Tracey N. 
Rating:
5.0

Customer did not leave a comment.

Arnold C. 
Rating:
1.0

Well I got the uhaul under a 3/4 tank a fuel and returned it with the same amount and still got charge a fuel surcharge, not really impressed

Billy B. 
Rating:
5.0

Customer did not leave a comment.

Darryl F. 
Rating:
5.0

The guy was amazing can't remember his name but made my experience the best

Joseph S. 
Rating:
5.0

Customer did not leave a comment.

Douglas J S. 
Rating:
5.0

Very professional. Explained things well. Wish I could of talked to her where I rented from

BRADLEY G. 
Rating:
5.0

Pam - the customer service rep was more than helpful and kind. She knows everything about these units and their codes. The Heavy Duty 6X12 is my favorite trailer this month. I will be renting again 3-4 times this month, and choose this location as my favorite. Thank you - All Secure Storeage.

Garth W. 
Rating:
5.0

Customer did not leave a comment.

Brendan P. 
Rating:
5.0

Keith was awesome to deal with, very energenic and pleasant. Definitely nice to see the outstanding customer service as there are far and few like him nowadays. Thanks again, Keith!

alicia R. 
Rating:
3.0

I think it is good and not really any changes need to be made.

Leon B. 
Rating:
5.0

Customer did not leave a comment.

LEE M. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
4.0

Items from previous user left in cab so doubt any cleaning occurred between users. If it was raining our belongings would have gotten wet as their was a corner repair that was coming apart.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Dwight O. 
Rating:
5.0

Customer did not leave a comment.

Ronald L. 
Rating:
5.0

I love dealing with All Secure Storage. The staff is always friendly, and I always have a great experience with them.

VICTORIA C. 
Rating:
5.0

Was a great overall experience!!! Staff was super friendly and helpful

Justin A. 
Rating:
5.0

I am comfortable with your service

Abel G. 
Rating:
4.0

Customer did not leave a comment.

Wendy B P. 
Rating:
5.0

The staff were very helpful and accommodating

Brent R. 
Rating:
5.0

Staff is great and very helpful

Brent R. 
Rating:
4.0

Keith was very knowledgeable and was able to answer all of my questions. I must share that I was not impressed that I had to travel to Moose Jaw from Regina to pick up a truck. This costed me a significant amount of time and money on my moving day. Given the circumstances, I would have expected a discount for the added inconvenience. Instead, I was charged $160 when the same truck would have cost me $30 had it been available in Regina.

Aaron B. 
Rating:
5.0

It was an easy return and zero issues.

Tamarah G. 
Rating:
5.0

Customer did not leave a comment.

Kimberly W. 
Rating:
5.0

Customer did not leave a comment.

Samantha W. 
Rating:
5.0

great service

BROOKE K. 
Rating:
4.0

Customer did not leave a comment.

RONALD S. 
Rating:
5.0

Nothing. The service at our location is exceptional, they go out of their way to make the experience as easy as possible.

Tony S. 
Rating:
5.0

Customer did not leave a comment.

IVAN L. 
Rating:
5.0

Customer did not leave a comment.

William C. 
Rating:
5.0

Customer did not leave a comment.

Darlene S. 
Rating:
5.0

Customer did not leave a comment.

Cristal W. 
Rating:
3.0

If you are forcing a $13 payment for 2 litres gas by saying you have the picture showing the gas was low and when I asked for showing the picture then saying you have deleted it. Great eyes for spotting 2 litres of gas is short:):), really?

Ajay C. 
Rating:
3.0

In order to improve the services there needs to be a jack installed on the front of the trailer. Was VERY difficult to unload off of vehicle

Danny S. 
Rating:
5.0

Customer did not leave a comment.

Ellen P. 
Rating:
5.0

Customer did not leave a comment.

louise S. 
Rating:
5.0

thanks U-Haul for the service and good advise to the customer like me🍻

Abner M. 
Rating:
2.0

Pay attention to your customers not your dog's.

Justin O. 
Rating:
5.0

Customer did not leave a comment.

Chad T. 
Rating:
5.0

Customer did not leave a comment.

Samuel B. 
Rating:
5.0

Customer did not leave a comment.

Walter Z. 
Rating:
5.0

Great service, friendly and personable staff. Would highly recommend!

Dale F. 
Rating:
5.0

Customer did not leave a comment.

Mervin L. 
Rating:
5.0

Keith was exceptionally responsive to managing the arrival of my U-box from the US, and keeping it stored inside until I was ready to move 2 months later.

Alan L. 
Rating:
5.0

Customer did not leave a comment.

Lee W. 
Rating:
5.0

Customer did not leave a comment.

Denis B. 
Rating:
4.0

Overall good experience would recommend this location. Ty for the help

Denise M. 
Rating:
5.0

Customer did not leave a comment.

Melissa M. 
Rating:
3.0

The uhaul worked very well. It cost a list more than we'd expected - mileage is high. The wait time at the counter when returning the vehicle was quite long due to only one person working.

Reinhard C. 
Rating:
5.0

Keith was fantastic! Polite friendly went through everything clearly! He made the whole experience simple and pain free I will definitely be a return customer!

Joshua S. 
Rating:
5.0

-

Shelby G. 
Rating:
5.0

Customer did not leave a comment.

CODY K. 
Rating:
5.0

Truck needed a good cleaning but all the staff were exceptional. Very friendly knowledgeable and totally helpful in every way. Did a thorough job. I would recommend this location in a heartbeat

Michelle M. 
Rating:
5.0

Excellent to work with, very helpful

Jordan S. 
Rating:
5.0

Customer did not leave a comment.

Lynda S. 
Rating:
5.0

Customer did not leave a comment.

Samantha W. 
Rating:
4.0

Customer did not leave a comment.

Elisha G. 
Rating:
5.0

Customer did not leave a comment.

Dustin B. 
Rating:
4.0

Customer did not leave a comment.

Gloria A. 
Rating:
5.0

Customer did not leave a comment.

Dixon H. 
Rating:
5.0

Keith at Moose jaw was wonderful to work with. Sharlene from "Traffic" was aweful we called to make sure our reservation we made a week in advance was in Regina and it wasnt, go figure this is not new or unusual for us that's why we call ahead, so we had to pick up in another city and asked to be reimbursed for the troubles and gas costs to us driving 50 minutes each way. Sharlene hung up on my husband after being on the phone with her for an hour and getting no where on his work time, he then called back and she got his file again and within a minute hung up on him AGAIN!!! What kind of customer service is that? I don't understand how you can treat customers that way especially in her position, if you don't like dealing with disputes Sharlene you need to change departments and I also recommend some wine and bath because you sound miserable. I recommend to U-haul to hire people who care about helping people and your customers not someone who hangs up on people, not only is it immature but highly unprofessional.

Breann S. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

Not a thing!! The service was Awesome!!

Laura G. 
Rating:
1.0

I reserved a month ahead and I am so disappointed that it was not reserved when I went to see if it was available at the start of my 24 hour time slot. I am so sorry I got the run around and then was told that I could only have it for a few hours and had to have it back early. I am sorry that they never said they were sorry for this but just that it was the way it was. I am sorry I didn't rent a truck from a car rental place . I don't how you stay in business but I guess its the low cost. I had a real education. It's that real business success doesn't apply to u-haul. Thank you for maybe reading this.

Annette G. 
Rating:
3.0

Tell customers about the refund policy. Not impressed at all. Will never use uhaul again.

Hailey D. 
Rating:
5.0

Very helpful and accommodating staff. Keep up the good work.

Tony S. 
Rating:
2.0

Got caught in 2 storms. Was a day late, and was charged for 2 days. Not impressed! Have rented many times from u-haul. Now considering the options.

CAROYLN M. 
Rating:
5.0

was great i will be a repeat costomer

Wayne P. 
Rating:
5.0

Customer did not leave a comment.

joey H. 
Rating:
3.0

Customer did not leave a comment.

Carole L. 
Rating:
4.0

All good!

Gerald W. 
Rating:
5.0

Customer did not leave a comment.

Carolyn B. 
Rating:
3.0

Service rep checked signal, brake and hazard lights after hook up. Noticed next day when it was dark that tailights were not working. This should have been noted when I picked up the trailer. The outside of the trailer was quite dirty and floor inside was covered with dirt.

Norman S. 
Rating:
3.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top