Customer Reviews for All Secure Storage 2015 Ltd

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of All Secure Storage 2015 Ltd

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Reginald R.
Rating:

First, it was very annoying that I needed to drive to a different city from where I had booked to pick up the trailer. Second, there was a damaged hitch from the previous customer and I had to drive to another location to get it fixed. It took a lot of extra time, when I should have been packing.

Chance S.
Rating:

Truck appeared clean from a distance, but on closer inspection, there seemed to be mud left on the back bumper from a previous operator. Dashboard had been wiped, but floor was not clean. There was also a layer of dust over the entire truck, but I feel that at least was inevitable given its location on an unpaved road.

Richard Z.
Rating:

Very Helpful

Harvey S.
Rating:

Second time I dealt with this location. Good service!

Paul H.
Rating:

Customer did not leave a comment.

Andrew H.
Rating:

Customer did not leave a comment.

Devon S.
Rating:

Everything was good except when you have a tow dolly I think there should be something looked into about only being able to do 90kms on the highway may cause an accident someday

Brent P.
Rating:

Excellent service. Staff stayed late to assist with check in.

Patrick H.
Rating:

Excellent customer service

VICTORIA C.
Rating:

Customer did not leave a comment.

Murray C.
Rating:

Customer did not leave a comment.

Kim L.
Rating:

Customer did not leave a comment.

Matthew M.
Rating:

very understanding with the set backs had with Spunky's and very polite!

Brayden B.
Rating:

I booked but didn't pick up the trailer. However it was only available an hour after the agreed upon pick up time. This pushed us into unloading in the dark.

ward S.
Rating:

great service

Barnabas N.
Rating:

Customer did not leave a comment.

Johanne A.
Rating:

Customer did not leave a comment.

Victoria M.
Rating:

This was my first visit to this location. Mr. Keith Byers was very professional and very thorough in explaining the details of my rental. The pick-up truck and cargo carrier were perfect for what I needed. The storage unit is perfect for my needs. Thank you.

Landon D.
Rating:

Customer did not leave a comment.

Elroy C.
Rating:

Customer did not leave a comment.

Kelly F.
Rating:

Customer did not leave a comment.

Samuel A.
Rating:

I don't know it was all good

Randie M.
Rating:

Nothing.

Derek C.
Rating:

Customer did not leave a comment.

Kim M.
Rating:

Customer did not leave a comment.

Kylie S.
Rating:

Customer did not leave a comment.

Terry B.
Rating:

We received excellent customer service. Included mileage was calculated as if driving through the United States when we could only travel through Canada. We did not have to pay for the extra mileage as the return depot made the correct adjustments.

daryl H.
Rating:

We were blown away by how helpful the person (wish we knew his name) at this location was!!! He could teach many the meaning of good service and helpfulness! THANKYOU!!

Douglas T.
Rating:

Check washer fluid

Jason F.
Rating:

Have your call centre in the USA inform customers in Canada that pick up is not guaranteed when making a reservation. This put additional fuel cost to pick up truck an hour away and drive back to load items then having to flip the fuel cost again. I was basically given 14 dollars back from franchise owner to cover 50 bucks in additional fuel cost that I incurred then refund cost for damage deposit which was 125.00 deposit. The franchise owner was understanding; however, corporate should be refunding my fuel cost since franchise owner only gets a small portion of rental cost. It's corporates responsibility to train there employees at the call centre. Situation could have been avoided if call centre employees were told to say that verbatim during the registration. If it wasn't for the franchise in Moose Jaw and Regina being professional about the situation. I would have called a moving company and paid 1000.00 just to avoid the situation because corporate seems to not care anymore about customer service anymore. Something for corporate to think about or ignore it.

Blair Z.
Rating:

Very good prompt friendly service

Elvis H.
Rating:

Nothing

Glenn G.
Rating:

Customer did not leave a comment.

APRIL G.
Rating:

Be more explanative.

David F.
Rating:

The inside of the trailer was filthy and unfortunately we didn't look inside until we were ready to load. Whoever had it last must have hauled dirt in it or had very muddy feet.

Darla P.
Rating:

Ordered a 5x8 single axle trailer for$173. Was told they don't have one so we could have the 6x12 trailer for the same price. Got charged for the full price of the 6x12. Liars,cheats,and horrible business practice. Stealing money. Will buy an enclosed trailer for $5000 rather then having crooks get away with this crap. Won't happen again. Never got an official receipt as this way they can cheat you. You can improve by becoming honest but you won't.

DARYL H.
Rating:

Customer did not leave a comment.

Tristyn L.
Rating:

I was very disappointed that I had to go to Moose Jaw instead of my preferred pick up location of Weyburn. I also had to call and find this out myself rather than uhaul being proactive and telling me. If I had waited until 6pm the day before my entire move would have been thrown off. Customers should be notified well in advance if they need to travel to get their vehicle as special accommodations need to be made

Steven K.
Rating:

Customer did not leave a comment.

DEAN F.
Rating:

Customer did not leave a comment.

douglas P.
Rating:

Customer did not leave a comment.

Lloyd M.
Rating:

Customer did not leave a comment.

Clyde T.
Rating:

The problem was not the place but u haul it self. They decided to do a system update in the middle of the working day.

NICHOLAS S.
Rating:

Customer did not leave a comment.

BRUNO S.
Rating:

Great customer service

trevor W.
Rating:

Customer service was exceptional! Thank you!

Art K.
Rating:

Customer did not leave a comment.

Amanda T.
Rating:

Service was great and Keith was very accommodating.

KENT L.
Rating:

All secure storage has the best service. They areb Polite and courtiers. I will definitely rent from them again!

norvin T.
Rating:

The man taking our booking was friendly, informative, answered all our questions, was accurate, and delivered good service. We recommend him and this uhaul outlet.

Nicholas S.
Rating:

Customer did not leave a comment.

Tony S.
Rating:

The customer service is great at this location.

Nelson D.
Rating:

Customer did not leave a comment.

Thom A.
Rating:

Customer did not leave a comment.

ALEXANDER D.
Rating:

Nothing it was a very smooth transaction

danish C.
Rating:

Customer did not leave a comment.

matthew S.
Rating:

A more thorough check of equipment would have caught the two defects noticed at time of Rental.

Kevin H.
Rating:

Customer did not leave a comment.

Mary Anne L.
Rating:

Customer did not leave a comment.

Doug P.
Rating:

1) PROVIDE A SPARE TIRE. All the problems we had could have been prevented if a spare tire would have been supplied. 2) USE RADIAL TIRES ON YOUR TRAILERS INSTEAD OF BIAS PLY! You may be saving money up front, but are you really saving anything in the long run? It states on the trailer a max speed of 55 mph, which I observed, but obviously the previous renter did not because the sidewall on the tire blew out after 60 miles.

Ryan B.
Rating:

Customer did not leave a comment.

Jennifer R.
Rating:

Customer did not leave a comment.

Diana D.
Rating:

Customer did not leave a comment.

David K.
Rating:

Outstanding customer service and excellent communication! Thank you!

Karrie G.
Rating:

Add exterior lighting Make key box slit bigger Pave parking lot (dusty) Extend drop off time on sundays Make app easier to use Sales person was friendly and efficient

Don N.
Rating:

I was very satisfied with the handling of our rental.

Julie F.
Rating:

Customer did not leave a comment.

Marcie G.
Rating:

Customer did not leave a comment.

Dan H.
Rating:

Customer did not leave a comment.

Iden T.
Rating:

The location was good, but our experience booking online was terrible. We didn't end up with the date of the truck we had booked originally. We were given incorrect information over the phone and my overall experience with UHaul was very frustrating.

Colin H.
Rating:

Excellent, friendly and efficient service— thank you.

Conrad S.
Rating:

Customer did not leave a comment.

Ernie W.
Rating:

Everything was great. Kieth was very helpful

Nicole T.
Rating:

Customer did not leave a comment.

Russell B.
Rating:

Should be more help to speed up return

Bill R.
Rating:

Everything was great... I'll be back!

Doug B.
Rating:

The 1st trailer i tried to open the sliding door. It would not close. I returned it to UHaul 45 minutes later and then was told because it was over 30 minutes they couldn't just switch trailers they would have to contact road side assistance to complete the transfer. This took almost 2 hours. While waiting a resonce by text, email or phone call. In Hindsight i should have said forget it and rent a trailer from other rental places. I returned the trailer on the day it was to be returned the return time was 10:15 am and it was returned 45 minutes ahead of tine. Then the next day i get a call from uhaul saying the trailer was not returned i explained it was returned and i called the number to say it returned. I went back to the Moose Jaw office and was told he just hadnt got around to marking it returned. So not the best experience when I had to return 1st trailer and wait 2 hours while emails and phone calls are made. I dont believe I will need a trailer in the future but if i do i certainly will be looking at other rental agencies

Shannon M.
Rating:

Very patient very kind and very respectful People I would recommend yet indeed

Mike B.
Rating:

Helpful staff. Made experience easy

Ricky S.
Rating:

Everything went smoothly. Great moving experience.

Joe L.
Rating:

Customer did not leave a comment.

Katelin F.
Rating:

Was promised free mileage from Moose Jaw to Regina because u haul made me pick it up in Moose jaw ..Long story short was charged $10 for extra miles but Regina to Edmonton is 760 kms and I was allowed 900kms how is this correct?

Lana H.
Rating:

Customer did not leave a comment.

Daniel L.
Rating:

Customer did not leave a comment.

Hugues M.
Rating:

Customer did not leave a comment.

Jerrod H.
Rating:

Set up rental through this place. Was very helpful and found the best option for our situation.

Glenn R.
Rating:

Customer did not leave a comment.

Diosdado M.
Rating:

Customer did not leave a comment.

JOHN A.
Rating:

Customer did not leave a comment.

Mark T.
Rating:

Customer did not leave a comment.

Rose S.
Rating:

Customer did not leave a comment.

Jeffery P.
Rating:

Customer did not leave a comment.

Elizabeth C.
Rating:

Customer did not leave a comment.

MELANIE B.
Rating:

Very POOR customer service! The guy working there was very RUDE, DISRESPECTFUL and USELESS. NEVER recommend this location to anyone!

Sandra M.
Rating:

Customer did not leave a comment.

Richard S.
Rating:

Found rep extremely helpful and friendly.

Rick M.
Rating:

Friendly, Thanks

Innocent T.
Rating:

Customer did not leave a comment.

Anthony W.
Rating:

Customer did not leave a comment.

Lance M.
Rating:

Manager of this store had an issuse with the u-haul program he was using to accept my payment to be able to rent a 8' pickup truck and worked through the issuse from begining to end, even though it took 1 hr to correct the issuse i am pleased with his dedication to his job. As well as he was very professional and polite the whole time

Zachary O. | Overall Experience |
Rating:

Staff/owner were rude and unhelpful. Instead of working with us to resolve our issue they became hostile and blamed us. Uhaul finally compensated us, but All Secure should have dealer status revoked.

No reviews have been submitted for this location.

Back
To Top