Customer Reviews for American Self Stor

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of American Self Stor

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

John M. on

Rating:

Keep up the good work!

Scott D. on

Rating:

After hours drop off parking location is ridiculous.

Arthur P. on

Rating:

Never had an issue with American Rental, great people, thumbs up!

Izzicke V. on

Rating:

UHAUL CUSTOMER SERVICE WAS HORRIBLE. SCHEDULED TRUCK PICK UP 45 MIN AWAY FROM MY HOUSE. THIS CAUSED DELAYS WITH MY MOVERS AS WELL. HORRIBLE, HORRIBLE, HORRIBLE. AT DROP OFF, I GOT A "NO LONGER OPEN" DROP OFF WHICH WE DID NOT FIND OUT UNTIL AFTER WE WERE THERE ALREADY SO WE HAD TO DRIVE ALL THE WAY TO ANOTHER LOCATION. ABSOULTLEY RIDICULOUS.

Edward M. on

Rating:

No improvements needed, a perfect transaction.

Arthur P. on

Rating:

i hate surveys

Jeffrey S. on

Rating:

Customer did not leave a comment.

Nancy B. on

Rating:

Customer did not leave a comment.

Donald L. on

Rating:

Customer did not leave a comment.

Richard M. on

Rating:

Customer did not leave a comment.

Richard N. on

Rating:

Very friendly and professional

Matthew L. on

Rating:

I can't. They were friendly, efficient and excellent to deal with!

Keri D. on

Rating:

We were suppose to pick up our trailer in Chicopee Ma and were told a few hours before that it is no longer available there and we now have to drive to Ct to pick it up. It took us an hour and 20 minutes each way. This totally messed up our plans and was very frustrating. It seems unacceptable to say the person who was suppose to return it decided not to and now all of my plans have been affected. No offer to have someone go pick it up for us since it was not our mistake or any type of price adjustment.

Mark F. on

Rating:

Customer did not leave a comment.

William K. on

Rating:

Customer did not leave a comment.

Scott H. on

Rating:

Customer did not leave a comment.

Elizabeth A. on

Rating:

Customer did not leave a comment.

Katie C. on

Rating:

Customer did not leave a comment.

KEVIN P. on

Rating:

Everything was fine except that the tank was not full when I got it. Although there is a chart that helps calculate how many gallons to purchase to get the tank back to the same less-than-full status, I still ended up over dispensing. So in the end, that ended up costing me. All users should be required to bring a truck back full, and if they don't, the rental place should fill it before renting it out again.

Robert M. on

Rating:

Nothing to improve! Great experience!

Mark F. on

Rating:

Customer did not leave a comment.

FRANCISCO R. on

Rating:

The staff is very helpful, nice and courteous. 5 STARS OUT OF 5.

RICHARD L. on

Rating:

Customer did not leave a comment.

James C. on

Rating:

Drop off procedure was a nightmare. I will never rent U-Haul again. Cell phone navigation was confusing and stopped me halfway through so I could not continue. On the phone for 45 minutes with U-Haul to try to fix to no avail. Finally was told by U-Haul personnel to leave it off the road, lock it and drop key in drop box. This was a Saturday night and left us anxious all weekend that we could not complete the entire drop off and would be charged extra. Fortunately, that did not happen.

Donald C. on

Rating:

The owners of American rentall are awesome to deal with ! Very kind & helpful they have me as a customer for life !

Scott H. on

Rating:

Customer did not leave a comment.

William K. on

Rating:

Customer did not leave a comment.

eva a. on

Rating:

Customer did not leave a comment.

Kristen M. on

Rating:

The uhaul was impeccable, clean and new. The staff here was friendly, thorough and helpful. Fast and easy rental location.

Robert R. on

Rating:

Courteous and helpful throughout the whole process. I would not hesitate to use or recommend their services in the future.

glen f. on

Rating:

I had a good experience renting from here and would go there again.

ADAM W. on

Rating:

Customer did not leave a comment.