Customer Reviews for American Self Stor

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of American Self Stor

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Michael S. on

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Customer did not leave a comment.

Curtis C. on

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Frank P. on

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nothing, everything with this location was great!

Christopher L. on

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Make sure they always have a 15' truck for local rentals.

Marc J. on

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I have been doing business with Jane and Kevin for years and they always take great care of their customers.

Philip B. on

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CHARLES S. on

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JOHN S. on

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American self-store is a well run, professional enterprise. The reason that I used this uhaul location is that I was referred by the uhaul in Webster, MA because they seemed to allow some stranger to cancel my reservation out from under me, without my knowledge or permission. I made a uhaul reservation at jimmys uhaul in Webster on 7/3/2019, and called Jimmy’s to confirm the reservation. When I arrived on time on 7/5/2019, I was told that “you called to cancel your reservation “. This was total hogwash, as I had just driven over an hour to pick up my reserved trailer. Apparently Jimmy’s accepted sketchy information over the phone from someone who knew about my reservation, without verifying the reservation confirmation code. Or possibly Jimmy’s wanted to make some extra money and gave my reserved trailer to a local two hour rental customer and hoped that I would be late or wouldn’t mind waiting. I was left high and dry and consequently missed my next appointment. Jimmy’s found another trailer for me but I had to drive to Connecticut and pay more for the rental than in Massachusetts. I missed my appointment, lost hours out of my day, and years off my life from the stress.

Eugene Y. on

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Paul H. on

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Everything was excellent. Communication was excellent, as was the service.

Chris L. on

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Can't think of anything.

Evan A. on

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Greg L. on

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Vicki P. on

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Arthur P. on

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Great people

Edwin H. on

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Andrew H. on

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Edwin H. on

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Mathew C. on

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Rob G. on

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Owner was awesome and great to deal with.

Philip B. on

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Paul B. on

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Peter L. on

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Friendliest U-Haul experience ever. Will be back to ONLY this location from now on, and they are not the closest to me. That says something!

Norman G. on

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John M. on

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Keep up the good work!

Scott D. on

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After hours drop off parking location is ridiculous.

Arthur P. on

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Never had an issue with American Rental, great people, thumbs up!

Izzicke V. on

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UHAUL CUSTOMER SERVICE WAS HORRIBLE. SCHEDULED TRUCK PICK UP 45 MIN AWAY FROM MY HOUSE. THIS CAUSED DELAYS WITH MY MOVERS AS WELL. HORRIBLE, HORRIBLE, HORRIBLE. AT DROP OFF, I GOT A "NO LONGER OPEN" DROP OFF WHICH WE DID NOT FIND OUT UNTIL AFTER WE WERE THERE ALREADY SO WE HAD TO DRIVE ALL THE WAY TO ANOTHER LOCATION. ABSOULTLEY RIDICULOUS.

Edward M. on

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No improvements needed, a perfect transaction.

Arthur P. on

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i hate surveys

Jeffrey S. on

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Nancy B. on

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