Customer Reviews for American Self Storage #5

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of American Self Storage #5

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TAMI A. on

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ray S. on

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Zackary B. on

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Paul C. on

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I dropped my trailer off on Sunday and put my contract in the night slot but they did not process until Monday so I was charged an extra day. Why do you have locations that will accept drop offs if you are not going to check daily.

BRENDA T. on

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Kelly S. on

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Terry L. on

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Manuel S. on

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ardith R. on

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Dusty S. on

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Service was quick and easy, and the owners were nice and friendly.

David R. on

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Friendly staff

David R. on

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Friendly and helpful staff

Abhishek G. on

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BETHANY S. on

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Couldn't have had a better experience! Very satisfied with the service.

Larry D. on

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Not sure

Tim M. on

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The gentleman Dennis that rented me the truck couldn't have been more nice and helpful, he was very knowledgeable of the equipment I needed for my move - AMERICAN SELF STORAGE #5 was AWESOME! Will use for sure in the future!

PAMELA J. on

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The employees at this location were great! But the head/corporate office sucks! I had a truck rented for 2 days and the head/corporate office took it away from this local location just because they wanted to. When a person secures a reservation they expect to have the product the times they reserved it. I was present when the employee contacted "the office" and "the office" attitude about the situation was "too bad-so sad". The local employee told them that I was affected by their decision to give the truck to someone else after he confirmed my reservation..he was not happy either. But did the best he could. You guys need to learn what customer service is! Again, the employee(s) at 2111 E. Alameda were outstanding..."the office" sucks!

Brian C. on

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Working with Dennis & Tina at this location was a breeze. They were courteous and professional.

Haley D. on

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Steve M. on

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Lorie F. on

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Kim B. on

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Alicia L. on

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Made reservation and arrived and truck had been double booked and was no available was send to another location across town and was given wrong size that cost more

GEORGE B. on

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Dakota M. on

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Kathiren P. on

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The service was wonderful.

Cameron J. on

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The rental was not clean from the outside. It had dead bugs splatters all over the windshield. The rental bed wasn’t clean either. I had to sweep it before loading my stuff. The rental fuel gauge is not working properly, I had to over fell the tank (50$) worth and yet the gauge was showing half tank after I started driving again it started slowly to increase and yet it still doesn’t show full tank after I got the receipt.

christopher R. on

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There is nothing for me to comment for y'all to improve the location off E . Alameda st norman, ok this one of the best U-Haul stores i had to dill with !!!!!! (Chris Reed)

Elisabeth O. on

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todd D. on

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Nothing, staff was very helpful.

Gary H. on

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Gas readings were wrong, and gave me a truck to go cross country approximately 700 miles, that had a 143000 plus miles, but I made it.

Steve M. on

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When calling the customer to confirm the reservation, please leave a voicemail so your call can be returned if the customer is not available when you call.

Jeremy C. on

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This location had a great representative, who was friendly but very professional. Equipment was in great shape and the truck was very clean.

Gary H. on

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