Customer Reviews for Amity Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Amity Self Storage

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Karl S.
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Karen was very helpful.

Charles G.
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Customer did not leave a comment.

Carlyle M.
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Person who assisted me with the rental was more than helpful with showing me how the equipment worked, etc, - even getting some WD40 for getting the hitch into the receiver! A+++!

TYLER M.
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Customer did not leave a comment.

JILL S.
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Our second time coming to Amity and we returned because our last visit was terrific. What a great little location staffed by the one and only Karen, who not only KNOWS HER JOB but is cordial, kind, smart and caring. She's a great fit for dealing with the public. Her help was instrumental in making our rental a breeze. Will return again. Thank you Karen for what turned out to be a wonderful day with much accomplished!

Brett S.
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Karen the on site Rep. was extremely helpful, start to finish, highly recommend her and the Amity location.

Tyler B.
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Karen was fantastic!

Steven R.
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Customer did not leave a comment.

KATHLEEN M.
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Would have like the pick up closer to my house! Miles wasted on getting the truck !!

NATHAN B.
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Customer did not leave a comment.

Curtis C.
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Customer did not leave a comment.

Mark P.
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Outstanding service :)

Russell U.
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Customer did not leave a comment.

Curtis C.
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Really needed help loading the van at the destination. Unable to secure help through the contact addresses I was given at the pick up location.. Had to find a friend on short notice to ride with me and help load. It worked out, but it was not an easy process for us to make it happen.

Jonathan V.
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Absolutely the best uHaul experience ever! Definitely would recommend this uHaul location to every and all of my friends and family!

Carmen S.
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Customer did not leave a comment.

Charles B.
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Customer did not leave a comment.

Ken G.
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Customer did not leave a comment.

BRIAN B.
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Customer did not leave a comment.

Chris B.
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Customer did not leave a comment.

Michael M.
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it was effortless

Karen H.
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Customer did not leave a comment.

DONALD E.
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This location was wonderful. The person who I coordinated with was a delight.

Steven P.
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very helpful and courteous

Vicki B.
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I've used this location before and get excellent service everytime.

Jacqui C.
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Only one problem - I went into change my U haul reservation from a 20ft truck to a 15ft truck and instead was given 2 rentals for a 20ft - I do not think this reflects upon the location, however, she should have suggested I call U Haul instead of trying to assist me with something she clearly wasn't able to complete correctly.

Osama O.
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Need more trucks in location please.

MARTHA W.
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Karen is terrific!

Steven K.
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This is the 3rd or 4th time I've rented a U-Haul in the past few years, all from different locations. Hands-down, this has been the BEST experience I've had. The lady working at the facility was 100% pleasant on the phone. As I explained the complexity of my situation, she came up with several ideas to accommodate things, some of which would have required more effort on her part than I would have expected. She truly went above and beyond the call of duty in that regard, for which I am grateful. You can tell that this is a location that puts the customer first. If I ever need a U-Haul again in this area, you can bet this will be the first place I call.

MICHAEL I.
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Customer did not leave a comment.

Todd R.
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Customer did not leave a comment.

Frederick S.
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I ordered my truck from the Schillington location, but due to over booking by Uhaul. A representative who said she was the manger called me and said that I had to drive to Douglassville. Douglassville is 45 minutes from my move, and Schillington the place I chose to pick up was 10 minutes. This was extremely stressful on moving day. I asked and pleaded the uhaul representative manager to help me better. She was very rude and told me there was nothing she could do except adjust the mileage. This was a corporate manager from a Harrisburg PA number. This lady was very rude and should work on her customer service skills. If I could rate her customer service it would be zero stars.

Gregory S.
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It was great, just a little hard to find!

Michael R.
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Customer did not leave a comment.

Stephen P.
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Customer did not leave a comment.

Robert R.
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Great equipment and super service!

ROBERT R.
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Outstanding customer service!! No complaints.

Tim W.
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It was great!

Richard R.
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Customer did not leave a comment.

Elise W.
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Karen was great! Super helpful & flexible. She helped make a stressful time so much easier!

Larry W.
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Customer did not leave a comment.

Paul G.
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Karin is great to work with. Always polite, courteous.

JACQULEYN B.
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Everything went very smoothly, from the time I walked in from the time I returned. The woman who helped me (sorry I don't remember her name) she is there in the morning was absolutely great! She was very personable and professional. She has a wonderful personality and is great with people., an asset to your company! Thank you!

Doug S.
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The reservation system needs a lot of work. I wanted to rent a 10' truck. The online system forced me to use Douglassville Auto Body as the pickup location. Sunday morning before 10:00 I got a message saying to call. Nothing more, and when I called back there was no answer. I checked for changes and there were none. I went to Douglassville Auto body at the time of pickup and nothing would work. Had to call cust service. During the process of waiting on hold and being hung up on 3 times by customer service. I noticed that the pickup location had been charged to Amity self storage with no notice at all. Finally after almost 2 hours of getting the call customer service message I got a different number. This finally was someone who fixed whatever was messed up in your system.

Heriberto A.
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Very friendly and easy to wok with. Keep up the great customer service

ALAN K.
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I felt like I was driving an older 15' truck that was ready for retirement. The truck actually shook whenever I hit a bump. I was afraid the bumps were going to negatively impact my load. Perhaps the truck is getting ready for new shock absorbers or struts.

MIchele H.
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The woman who helped me out (sorry, can't remember her name) was extremely friendly and helpful and explained things fully. I would definitely rent at this location again.

Robert S.
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Excellent

Lesley S.
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Customer did not leave a comment.

JAMES M.
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Karin is outstanding

Marnie D.
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They were wonderful with everything and I felt like we were in an out before we knew it. I would highly recommend them.

Chester C.
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Customer did not leave a comment.

TIMOTHY S.
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Not sure everything went well thank you

NICHOLAS S.
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This location run by Karen, is PERFECT. You don't need to change a damn thing.

James W.
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Nothing the lady there was very helpful and knowledgeable

JAMES M.
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Excellent uhaul store and manager is excellent- she really went above and beyond.

KEITH T.
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Customer did not leave a comment.

Lea P.
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Location is convenient, but the U-Haul mobile check in is brutal. Other than that, no issues with this rental. Will avoid using mobile check-in in the future.

William M.
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Customer did not leave a comment.

JOHN T.
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Customer did not leave a comment.

Dennis K.
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Karen when above and beyond to work with remote cc payment and to get us exactly the right truck with the required width for our 1-way x-c trip that made the move even possible. She had to go get it from a nearby town (7/13/20). Impressive service! 5 Stars!! ?????????? Thanks! D and M for U-Haul Regional/Corporate: Unfortunately the truck we drove felt very bad when it had weight on it (all well within the allowed limit). We notice this after the loading was complete and we were on the road, at any hwy or road speed, even on the best kinds of road condition. It was a very rough and uncomfortable 2600 mile, 4-day ride. Unit rented was a 2019 new-gen Ford 10-cyl 26' truck with only a few thousand miles on it. Puzzled... and Sore. Thanks!

ALLEN M.
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Nothing, this facility does an excellent job and great customer service!

BRADLEY F.
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You guys double charge me and my husband's card and mine and I want my money back I keep trying to get a hold of someone to customer service to no avail I am pretty upset about it that is $418 that is owed to me

KARL K.
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Service was better than excellent. Everything was a positive experience, and I would highly recommend them.

Emily K.
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Nothing wrong with pickup location. Lady was extremely nice. Wouldn't recommend Uhaul in general. Terrible customer service. Rude service agent. Was told a trailer was at a location and it wasn't. Needed to confirm 3x before finding the trailer at the right location which was an hour away from our home and 45 mins away from the location we had chosen. Service agent was extremely rude.

THOMAS F.
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Customer did not leave a comment.

Sheldon W.
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Manager super helpful

CHRISTOPHER G.
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Would be helpful if U-Haul rented loading ramps that could be used with the small vans.

15008870 W.
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Customer did not leave a comment.

Marietta H.
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Everything went fine. No

DANIEL D.
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Excellent customer service

Bryan S.
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Very helpful at the location and the woman was very professional.

JAMES K.
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Customer did not leave a comment.

Lori H.
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Customer did not leave a comment.

ROBERT F.
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Customer did not leave a comment.

Deborah R.
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Customer did not leave a comment.

Christopher M.
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Customer did not leave a comment.

NATHAN B.
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Amazing service! No need to change a thing!

William W.
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I got charged fir gas even though I purchased more than what was recommended by the chart I purchased 3 gallons for a 44 mile trip That is some fucking bullshit there

Thomas T.
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Customer did not leave a comment.

William C.
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Karen always goes above and beyond when it come to customer service

Henry L.
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Customer did not leave a comment.

Bradley M.
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Customer did not leave a comment.

Jeffrey B.
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Karen was amazingly helpful and very friendly, she earned herself a new and repeat customer! She went above and beyond to make the experience perfect, thank you!

James I.
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Could not have asked for any better service, have rented there before and always pleased.

Richard F.
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Have all customers show proof (receipt) for filling the gas tank before returning the vehicle. I drove 26 miles and wound up putting 5.7 gallons of fuel in the truck before turning it in. Estimating 15 miles/gallon, I probably used 1-1/2 gallons, but paid for 5.7, so in effect I paid for 4 more gallons than I used.

Victor W.
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Customer did not leave a comment.

Daniel K.
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Parking was a trick but overall it was good.

Thomas B.
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Best pick up rental ever, thanks

Elliot F.
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Customer did not leave a comment.

Kenneth S.
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This rental was a total rip off -- you probably raised your rates during the pandemic to take advantage of people. We received an order summary w/ no price given. We didn't think much about it because we have rented many truck & always thought the price was fine. BUT NO MORE. We will never use U-haul again & will tell everyone we know & on our social media to avoid U-haul @ all cost. That is why we give U-haul a poor rating.

Stephen M.
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Karin was very sweet and helpful. She went above and beyond for me.

Kelley G.
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Customer did not leave a comment.

Parker W.
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Customer did not leave a comment.

Irene H.
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Make the website easier to check in and pick up a rental. For some reason as I was about to finish the process kicked me off because it timed out, thereby making me go through the entire process again.

Michael H.
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Customer did not leave a comment.

George T.
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Everything went well - I see no need for improvement.

Morris P.
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Customer did not leave a comment.

Nicholas F.
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Karen went above and beyond helping us with the rental. Thank you so much!

diedrie M.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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