Customer Reviews for Amity Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Amity Self Storage

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Omeshwar S. on

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The attendant was really nice and answered all of my questions.

ERIC W. on

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ERWIN W. on

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Extremely helpful staff!

TIna H. on

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Louis B. on

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Karen was friendly and very professional and very knowledgeable wouldn't change a thing

Chris L. on

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lee G. on

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Very thorough and professional

Justin N. on

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Staff was very friendly and knowledgeable. The truck was clean. My only complaint is with U-Haul itself; the advertised price of in town rentals- $20 turns into $100 very quickly with tax, insurance, etc. but it is still a decent price to move all of your belongings.

Paloma L. on

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Kathleen P. on

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roger G. on

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lady here was very nice, very helpful, knew what she was doing. very good expiernce here. terrible expiernce with u haul not the location

Chris F. on

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Jennifer E. on

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Karen made sure I was well acquainted with my van before I left. She adjusted the mirrors, made sure it was to my liking, and reviewed and verified everything before I left. The van itself was wonderful to me. Clean and spacious, comfortable and easy to drive. If I ever need to rent a van again, I’d definitely go there and hope I get the exact same van again because we worked well together. I was joking that the van is my newest friend. :)

Jim K. on

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Karen provides an excellent customer service experience. She went above and beyond with her assistance.

Michael L. on

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Nothing, Karen is great to deal with !

Kathy M. on

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Add to your website that the U-Haul renter is expected to pay 99 cents per mile + fill the tank to the same level it was when picking up the truck + all the extra taxes. As a customer the $29.95 rental price for a 15 foot truck was attractive, however, I would have much preferred to know the extra costs upfront. My honest opinion U-Haul is that you offer a unique and needed service and full-disclosure of total fees upfront will also earn you more respect as a company.,

Eddy M. on

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The lady that attended me is very nice ,always have a smile and takes good care of the customers but Plz and plz bring the 6/12 trailer to this location .

Charles G. on

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Manager was super friendly & helpful.

Jeremy K. on

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Keith W. on

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Peter C. on

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Really, nothing. The person at the counter was very helpful. She allowed me to watch a video on using the trailer and even assisted me to hook up to my truck. Awesome person!

Gregory L. on

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Nothing! The lady who owns the place is awesome! Helped me get what I needed and was super helpful and nice!

Donna L. on

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Truck was clean and in excellent condition. The staff was very pleasant and helpful. The whole process was quick and well handled.

CARMINE A. on

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I think U-haul should employ more people like Karen to operate their locations. She is a FANTASTIC person. Very friendly and a pleasure to deal with. This was the best rental I have ever had with U-haul and Karen was the main reason for that. She is a 5 star in my book. AAAAAAAAAA+++++++++++++ Experience THE BEST !!!!!!!!!

CHRISTOPHER G. on

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Best customer service ever!

William G. on

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Stephen P. on

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Ivan S. on

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Karen was amazing. You should have more people like her working for you, perhaps on the business side since the company as a whole is terrible

Todd H. on

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Very friendly and respectful. Made the process very easy. Will go there again if the need arises.

Janifer C. on

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Brian M. on

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JANICE G. on

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Very nice to deal with

Tricia C. on

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Joseph L. on

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DAVE D. on

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Michael L. on

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Not much, just let the customer know to have a little patience when using the mobile device. It all went smooth once I figured it out......

Doug D. on

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Nothing. Karen is the best and very friendly and knowledgeable.

John L. on

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Christopher W. on

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Dawn F. on

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Mark D. on

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When reserving a rental for a certain time, pre-providing DL# and credit card info, it is maddening to wait 45 minutes past the rental time on other customers who have not pre-reserved. My “24 hour rental” was, in effect, only 23 hours. Plus, when family and friends are coming to help load the truck, having them sit around for 45 minutes waiting on uhaul is unacceptable. I even arrived 10 minutes early for my rental time and rolled out of there almost an hour later. Substandard. This is a uhaul corporate problem not the local dealer’s.

Glenn S. on

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Mary Kate G. on

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Jason P. on

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Susan S. on

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Karin is so easy to work with. Very warm and friendly and always a smile on her face! I wouldn’t go anywhere else.

Doug D. on

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Karen was very nice and friendly and super knowledgeable

Deborah R. on

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Karl G. on

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We had an excellent experience from start to finish. Friendly and very accommodating. Thanks!

WIlliam B. on

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Marycatherine G. on

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Karin is AWESOME! We will definitely make the drive to her again, next time we rent!

William A. on

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Cant think of anything. The u haul in Douglassville was excellent, great customer service and answered all questions. Will gladly use again!!

Richard G. on

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We rented a 26 ft. truck and were told it would be fine for a 4 bedroom house. Needless to say the movers came and didn't have enough room, so we had to go with another company and rent another truck besides the 26 ft. truck. We then had to drive that truck down to our new house and fly back to get the other truck. You really need to be more accurate on what s truck can hold. I will NEVER use uhaul again due to this disaster!!!!!

Donna R. on

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Nothing

Jospeh L. on

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The interior of the truckbed was dripping from condensation? It had rained previous night and cooled considerably. But not a problem...

Kara M. on

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I called the facility at 4PM on a Friday night when they close at 5PM to see if they had a van available. I got there around 440 and the woman who runs the place was extremely nice and helpful. She went the extra step to make sure I was comfortable with the van and how it operates. I have rented a few Uhauls in the past (not at this location) and no one has ever been as nice and helpful as her. I will definitely go back.

Robert P. on

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Amity Self Storage is always a pleasure to deal with. Friendly great service.

Dennis H. on

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William R. on

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I would say nothing needed. The rep was very knowledgeable and helpful. She did a very thorough job making sure the equipment was right and that I had everything I needed.

Barbara S. on

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Chuck P. on

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How can you improve for the customer? Make sure the vehicle you reserve 2 weeks in advance is available. My wife and I reserved a 15' U-Haul to move our son into his apartment 2 weeks in advanced. We were told that a 15' truck would be available. a few days later another U-Haul approved estabishment(boyertown, PA) called and said that she would have the truck that I requested. The day before I was to pick up the 15' U-haul the lady called and said they did not have the truck. She said she would look around for another truck. If we didn't hear back in a few hours we would have to call U-Haul direct and solve the problem ourselves. Now this situation has become my problem. Eventually, she found us another 15' U-Haul. Now we had pay extra for the miles to pick up/return the U-Haul. So to answer your question... please have the truck available when you reserve it in advance.

Heather S. on

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N/A, drop off location was closed when I arrived, I only used the key return drop box.

Michael E. on

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Brannon T. on

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Greg G. on

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Darla S. on

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The truck appears larger from the outside. I thought a 10' truck would be fine. Unfortunately, I was wrong and had to leave some of my things behind. Word of advice: Go one truck bigger than the one you think is right. And take into consideration that the wheel wells will take approx the amount of space that 2 boxes would normally take, also making it difficult to slide a mattress in the side of the load.

Patrick T. on

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Friendly and courteous, busy.

Michael D. on

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Erin V. on

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Kenneth R. on

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John R. on

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Everything was great. Thank you

Charles D. on

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Karen and I have developed a tremendous working relationship. I look forward always to a smooth,pleasurable experience with her every time!!! She comes through!!!

ALLEN H. on

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Best U-Haul service ever !

tara W. on

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Paul G. on

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One of the nicest, helpful and courteous managers. Will only rent from her.

Lawrence B. on

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Friendly service

Kenneth J. on

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I was totally pleased with my experience. Karen was kind personable and very professional. Great example of quality customer service. Thanks!

SCOTT G. on

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ROBERT W. on

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Robert M. on

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Nicholas C. on

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Sales Lady was very nice and polite

Christopher K. on

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Manishbhai P. on

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Nothing

Patricia A. on

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Everything was wonderful from the personnel to the truck to the ease of renting. Thanks for making what could be a stressful event so easy!

Lori M. on

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She was super friendly and very helpful. I was new at moving and she did not try to sell me things I didn't need. I appreciated this immensely!

THADDEUS T. on

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Mike B. on

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Scott W. on

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Very friendly, and helpful.

Eric G. on

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The person I rented from couldn't be more helpful. She did a great job

James D. on

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Jennifer R. on

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Parking lot was too small for all the trucks and the building was freezing. Got in the truck and had to wait for 20 minutes as a car with a U-Haul on the back was blocking me from leaving. Went in twice to tell them and they said just a minute

Jerome H. on

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Beth C. on

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Doris W. on

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Kathy W. on

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Awesome customer service I would rent again really nice trucks.

Andrew H. on

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Great job as always

Dave W. on

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Patrick M. on

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Karen was the best with this rental and i will rent again thank you.

Mark C. on

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Everything was user friendly and the staff was very helpful.

Jason B. on

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Very friendly. Everything went as smooth as possible

Ron J. on

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Customer did not leave a comment.