Employees were very helpful and friendly and efficientANTHONYGERALD B.
Customer Reviews for Angola Food Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
A bit of a long ride to pick up due to equipment shortage.Bob N.
Thank youMark Z.
Terrible experience. I will not rent uhaul online ever again. Its a hassle and big waste of time.Edward G.
Customer did not leave a comment.Carrie K.
Customer did not leave a comment.Greg G.
My pick up location was Orchard Park. U-Haul moved me to Angola. The woman I spoke to on the phone was extremely unhelpful. This created a two+ hour delay of my trip. The guy who helped me in Angola was wonderful, but was shocked U-Haul didn't not give me a discount for the debacle THEY created. Very upsetting.Susan M.
This was handled very well and professionally.PAULAMARY J.
Customer did not leave a comment.STEPHENK G.
The cab was a bit dirty from cigarette ashes and the drivers side sun shade was broken but still worked. Some minor scratches and dents on the outside. I took several photos. Over all the truck was good. The customer service was spot on and he was very friendly. Great customer service!JOHNC D.
The u haul rep charged a cleaning fee because I did not park the car hauler in the exact spot. Then charges after hours fee because I brought the hauler back when he was not there. This location is not worth itVAUGHNPERNELL O.
Customer did not leave a comment.Kent W.
I highly recommend this place, there were no issues.Nina D.
Your UHaul Rep was very friendly and helpful. He made it easy to rent and return.Earle G.
Customer did not leave a comment.Eugene M.
Customer did not leave a comment.Theodore S.
Customer did not leave a comment.Thomas P.
Customer did not leave a comment.Joseph A.
Customer did not leave a comment.CHARLES P.
When I picked up my trailer rental the one tire was soft and the attendant told me to go fill it up at their air station. I had to spend $1.50 per use out of my own pocket to so. I could not believe what he was saying. Come to find out as I was traveling the tire had a slow leak and I stopped several times until I found out that there was a hole in the tire. I had to have it plugged at my own expense just to finish. I would like to know why the place I picked up the trailer did not do the inspection and required me to go fill the tire up. Very disappointed in this rental this time. I have used u-Haul in the past but this experience was not a pleasant one.Mark C.
Bad internet service through sprint which made my drop off difficult but that's not U-Hauls fault.John F.
Customer did not leave a comment.Charles S.
Customer did not leave a comment.Sean M.
Customer did not leave a comment.CHARLES P.
Notified the agent that two of the tires on the trailer had flat spots on them due to skidding, not by me, but previous usage. He noted and took the trailer out of service. Very helpful agent!MIKE B.
Mobile drop off was so easy!John S.
everything went as planned.Carrie O.
Customer did not leave a comment.Kerry H.
All went smooth and I was in and out in a matter of minutes.Brian G.
Customer did not leave a comment.bill L.
"Kevin" at the Angola Food Mart was very helpful and friendly. The truck was clean and drove well. U-Haul itself was terrible. No notice was provided that my pick-up location was changed until after I went to the first location. The 24/7 check-in process did not work, and communication with U-haul via phone or chat is apparently not possible. U-haul needs to hire more call center folks to help with the automated process. If not for Kevin, I would never use U-Haul again. He was great.Alan S.
Truck needed tune up on brakes, gas pedal seemed to get stuck when trying to use brakes, front end bouncing around like Rotors needed adjusting. Agent at Angola store was very cooperative, and did make notes of my complaints. I deffinitily recommend others to this facility.MARGARET M.
Customer did not leave a comment.David L.
As Jay, who helped me, at the Angola Food Mart, was so pleasant and helpful to work with, there is no need for improvement. I will use Angola Food Mart again as well as recommend them to others I know who have a need for U-Haul. Peter RadonPeter R.
Equipment dropped off after hours in same condition as received. Location filed a false damage charge and charged me for damages not on the equipment. Now having to dispute the charges with uhaul.comKenneth F.
Was charged extra for going 15 miles over the allotted mileage but returned vehicle a day early and 1/8 more gas than was required. Sounds like a pretty crappy deal for being early and exceeding amounts.Daniel L.
Customer did not leave a comment.richard G.
Customer did not leave a comment.marcia N.
This is the second time we have rented a U-Haul from this location. Both times the employees have been friendly and professional. The vehicle we requested was waiting for us, and we would recommend this location if anyone we know needs a U-HaulSteven W.
Have the truck better prepared for customer use in winter months. It was covered in snow and ice. The rear cargo door was frozen shut.Jordan L.
Hire more workers to run the gas station and the u haul side. Update computer equipment.Joseph B.
Customer did not leave a comment.John B.
Customer did not leave a comment.SHANNON G.
Very smooth transaction. Very happy with everything. Thank youChad F.
Customer did not leave a comment.alfred C.
I'm extremely disappointed in being redirected to this location in Angola, NY to pick up my requested vehicle. I specifically chose a location in West Seneca, NY as it was close to the location where we were moving a family member. The redirect in pick up locations caused several hours in lost loading time as was a missed appointment with assistance that had been hired for specific hours during the day to help in loading the truck. The location in Angola also did not have an adequate supply in furniture blankets which forced me to travel back to the original location in West Seneca, NY to pick up additional blankets just to cover the minimum quantity requested during the on line reservation process. In general, the experience with U Haul in New York State was extremely frustrating, and unacceptable as far as customer service.Timothy A.
Customer did not leave a comment.joann L.
Customer did not leave a comment.Rebecca M.
There was glass on the trailer I had to clean and this place is busy running a store and doesn't have time to help youtamara S.
Customer did not leave a comment.Robert P.
Was issued the truck for three days. Was called on my second day from the owner to bring it in cause someone else wanted to use it even though I paid for the full three days. I showed him I was given the truck for three days as it shows in my contract and he simply did not care. I told him if there's issues to call the u haul I rented it from and he refused and told me id be charged cause the date on the contract wasn't three days later, only two, which was showed to the manager of the u haul I rented it from and he explained since it does indeed say "three days" any issues have the return u haul call him but they gave me a hard time when I explained the situation and wouldn't call to sort everything out. Just flat out told me i was wrong and i should have returned it that morning. I wouldn't never recommend this u haul and will never go there again.TAYLOR Y.
Customer did not leave a comment.John M.
Customer did not leave a comment.Andrew B.
Customer did not leave a comment.mike W.
This location was awesome, they went out of their way to help and accommodate me,would definitely recommended them!MARK S.
Customer did not leave a comment.william M.
Maintain windshield wipers for the driver. I found them to be noisy, worn out, and should have been replaced long ago.David L.
Customer did not leave a comment.TIM G.
Customer did not leave a comment.DENNIS L.
i have used u haul 2 times and will use it more.dennis R.
Customer did not leave a comment.biilie joe S.
I originally had a contract to pick up at All Seasons Self-Storage 5225 Southwestern Blvd, Hamburg, NY 14075 at 9:45am. We arrived at 9:35a and the building was not open. No one showed up for our reservation. I contacted the WNY Regional office where I spoke with a woman who assured me that I would be able to pick up at a different location but keep our drop off location due no one being at the pick up. I went to return the vehicle and was then told I was going to be charged with a one way price instead which was over 200.00. I called the same number back where I received the rudest treatment from Laura. She just kept telling me there was nothing she could do and was very condescending. I will never use U Haul again.Samantha P.
Make your computer program easier to use by the rental people. Allow customers that get your pre check in email to edit all items including rental dates.philip M.
This location was very open and easy to get to. It also had a friendly sales associate who got me in and out of the location in a timely manner.jeff B.
Customer did not leave a comment.MACKENZIE H.
I had reserved a trailer to pick up at 1030. When I arrived to pick up the trailer, the person at the location did not have experience with the u haul side of things. They had to call and get someone on the phone who did. I had to try and hook up the trailer by myself. I had to ask for assistance of someone who was plowing the snow of the parking lot.Andrew W.
Customer did not leave a comment.Yvette C.
Customer did not leave a comment.David M.
There was not a drop of oil in the truck when it was picked up.Clifford L.
Customer did not leave a comment.Ozy T.
Horrible horrible service, very unorganized and unprofessional!!! Worst experience ever! Customer service sucked, had to go back few times to confirm, got many emails saying truck was returned when it was even though they were closed on weekend!!! Never again renting from there!Josheph B.
Customer did not leave a comment.gene D.
Better computer equipment that works. Took 20-30 minutes just to pickup small trailer. Service was very unprofessional.JOHN S.
If the merchant would have finished doing our rental before taking care of every customer that walked in the door, we would have been out of there sooner. He kept making mistakes on the computer and then coming back and trying to fix them. We were in there over 45 minutes.Craig A.
Customer did not leave a comment.DAVID L.
Customer did not leave a comment.Madeline D.
Customer did not leave a comment.Aliene W.
Try having the equipment in the same town I rent it from, not an hour and 20 minutes away.Jeffrey F.
Customer did not leave a comment.Joseph B.
Customer did not leave a comment.Mandy J.
Customer did not leave a comment.thomas T.
Brakes didn't work wellEmily T.
I find the young man consistently courteous and helpful. Thank you.LAUREN B.
Excellent service Thank you Markmark Z.
Customer did not leave a comment.MARK W.
Make sure brakes work.Devan S.
When I attempted to return the truck, not a single person in the store knew how to accept the return or process it online. Employee named Bobby then called the owner of the location to come. Bobby stated that I could just leave the truck and it was his word that it would be checked in at some point. He offered no other solution, did not provide me with a receipt, and stated I had no liability for the truck. It took over an hour for the owner to come to the location. Once here, he called a number to tell him how to fix checking the vehicle in. He then told me no receipt was necessary for drop off. When I explained that I wanted proof that I had dropped over the vehicle, blankets, and dolly in good condition, he explained that was no necessary and o would I have just gotten a receipt later whenever he got around to checking in the vehicle. Unacceptable lack of information and service here.Maeve H.
Customer did not leave a comment.James K.
Customer did not leave a comment.Ronald P.
Staff went out of their way to be helpful.Mike S.
Customer did not leave a comment.Christopher H.