Provide appropriate internet connection. Provide a well lite parking area and key return Provide better instructions as to what to expect when having to pick up a truck at that specific location. Let customer know they HAVE TO download the app and make an account to rent a truck. Let the customer know they will be taking pictures and up loading them on the app. To allow EXTRA TIME to deal with all this with poor internet serviceâ€¦ if you have people waiting for your arrival. Tell the customer in the email they receive, that they cannot not do all this on their phone until THEY ARE AT THE EXACT location due to GPS needed for transaction. I would have allowed extra time. This process took 50 minutes!!! I'm glad I had a male with me, it was a sketchy location and I was frustrated. Time is money. The drop off was a bit easier as I knew what to expect but I was alone and it was getting dark in this secluded and sketchy location. I won't go back to this location nor will I recommend it to friends.Molly K.
Gowanda Self Storage
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Gowanda, NY 14070
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- 4.0 Average Customer Rating
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The truck was a little rough around the edges. Windshield was bug spattered, interior wasn't nasty, but wasn't clean. This location was about twenty miles from a very convenient location to me where I had requested to pick up when I made my online reservation.nial H.
Everything was great with the truck and service thank you !!!Christine B.
WORST experience ever! I reserved a truck 3/4/2022, completed the online check in the weekend before picking up the truck, and the day before my reservation (5/30/2022), I rec'd a call saying I have to go to a dif location across town to pick up the truck, but I was guaranteed the truck will be there. No one told me it was going to be in the shady part of the city where it was a convenient store. No one explained to me it was a 3rd party. I was very disappointed I arrived on time for my reservation, had to wait ~45 min until they told me where to pick up my truck. My parents and I did not feel safe w/ the ppl in the store. I was furious I had to drive >1 hr to the country to pick up the truck @ another 3rd party dispatch where there was no one to help me. When I finally examined the truck, I was frustrated there was not equipment inside. I had to call the company again saying my reservation included a dolly and packing pads/cloths, but they weren't in the truck. They told me to go back into the city across town again. I asked for the equipment fee to be waived, and no one was able to do it. I am really upset I was 4 hrs behind schedule and had to pay an extra fee to my landlord b/c I didn't move out of my apt @ the scheduled time.Shaina C.
The owner was a very nice guyAnthony S.