Customer Reviews for Anna Jacks
(U-Haul Neighborhood Dealer)

120 reviews

1811 N Berekley Blvd Ste D   Goldsboro, NC 27534

(919) 429-8521

Location Hours

  • Mon-Sat: 8 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(919) 429-8521

1811 N Berekley Blvd Ste D
Goldsboro, NC 27534

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

LOUIS R. 
Rating:
5.0

Awesome experience!

Yuzette S. 
Rating:
5.0

When I completed the “pick up my truck” on my phone there were no instructions about the lock so I put it in the glove box. When I got home in the daylight I saw that there was a sticky note on the key saying to put it in the lock box. Not a major problem since I live just down the street.

Terry G. 
Rating:
4.0

Would have received excellent but didn't have the dolly k reserved and didn't sell boxes. Not having the dolly definitely added to my loading time and work strain on me.

Scott W. 
Rating:
5.0

Customer did not leave a comment.

ROBERT C. 
Rating:
4.0

Customer did not leave a comment.

LAURA M. 
Rating:
4.0

Customer did not leave a comment.

FRANCES H. 
Rating:
5.0

Great customer service. Thanks so much!

Kim K. 
Rating:
5.0

Customer did not leave a comment.

Louis R. 
Rating:
5.0

Customer did not leave a comment.

louse R. 
Rating:
5.0

Everything was excellent

LUCY L. 
Rating:
5.0

Customer did not leave a comment.

LOUIS R. 
Rating:
5.0

Best location in Goldsboro.

Louis R. 
Rating:
5.0

Customer did not leave a comment.

TODD M. 
Rating:
5.0

Customer did not leave a comment.

JASON S. 
Rating:
3.0

Customer did not leave a comment.

LAWRENCE P. 
Rating:
5.0

rented uhaul online 2 weeks in advance. originally selected to rent 2 dolly's with rental. when i arrived they said they have no dolly's to include. which forced me to waste more time and money to go purchase one for my move and last minute. should of contacted me in advance to inform me they wouldn't have equipment at time of pickup so that i could of made other arrangements for my dollly needs in advance.

CHAD D. 
Rating:
5.0

Customer did not leave a comment.

TODD M. 
Rating:
5.0

Customer did not leave a comment.

EMILIE C. 
Rating:
5.0

Miles were wayyyyy too expensive and completely misled with that

Zackery K. 
Rating:
5.0

Best location in town!~

LOUIS R. 
Rating:
5.0

24/7 needs improvement on having the schedule and not inconvenience people

DERRICK W. 
Rating:
5.0

This is the 3rd Uhaul rental location I have used in the Goldsboro area and they are by far the best! No improvements are needed here just keep doing what you are doing. Thanks

David P. 
Rating:
5.0

Customer did not leave a comment.

Dishan S. 
Rating:
5.0

Customer did not leave a comment.

Edwin K. 
Rating:
5.0

Customer did not leave a comment.

JAKE Y. 
Rating:
5.0

The 24/7 mobile need to be better I've got inconvenienced 3x at 2 different locations because they didn't have it done.

DERRICK W. 
Rating:
5.0

The representative was friendly and provided great customer service.

Toya H. 
Rating:
5.0

Customer did not leave a comment.

DANIEL R. 
Rating:
3.0

Customer did not leave a comment.

RONALD C. 
Rating:
5.0

They were more than helpful. Excellent customer service.

Tammy D. 
Rating:
5.0

Uhaul needs to do better on reservation with time and locations of availability having trucks available. Not to inconvenience people. And Uhaul never pays $50 guaranteed if reservation is inconvenienced. Not good

DERRICK W. 
Rating:
5.0

Customer did not leave a comment.

Frances J. 
Rating:
5.0

Excellent customer service. Staff was very knowledgeable and friendly.

DUANE F. 
Rating:
5.0

Rh tail lite out on trailer.

RICKY B. 
Rating:
3.0

Truck was clean. Truck NEEDS SERVICED! Truck {TM2056K} transmission shifting sluggish and occasionally made awful grinding noises.

Stacy R. 
Rating:
3.0

We try to find place open Saturday late afternoon and Sunday and I call u haul several times asking during this time frame. So I carry back today which was the day due and I thought I read it was due back by 12 midnight.. guess my mistake but I got charged a extra $22.00 and that really bothers me when I try to get it back before that date but to a place open so no one would steal the dolly where I left it.. so this was confusing but otherwise it work perfect for us for what we need it for.. thank you so much and next time guess I will drop off and take that chance instead of getting charged.

DALY W. 
Rating:
3.0

Customer did not leave a comment.

Kathy G. 
Rating:
5.0

Customer did not leave a comment.

CLIFTON B. 
Rating:
3.0

Friendly and knowledgeable. However, I reserved 2 packs of moving blankets and they only had 1 pack in stock. They didn't offer a solution. How do you have a reservation for something for 2 months and they don't have it when you need it?

JOSEPH F. 
Rating:
5.0

Rented a U-Haul trailer from Anna Jacks. The staff was very informative and customer service oriented. It was obvious they appreciated my business.

KARLE M. 
Rating:
5.0

Everything was great not a problem!

BRYAN P. 
Rating:
4.0

Customer did not leave a comment.

john F. 
Rating:
3.0

Customer did not leave a comment.

Cameron F. 
Rating:
5.0

The truck I drove had a speed kills sticker that wouldn't pedal off between 60 mph and 80 mph. This sticker made it so couldn't see the speed I was going. Relocate the sticker.

Denis H. 
Rating:
5.0

Customer did not leave a comment.

KYNDRA B. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL D. 
Rating:
5.0

Change the caller ID name that shows up when someone calls to confirm.

JAMES B. 
Rating:
4.0

Customer did not leave a comment.

WILLIE S. 
Rating:
5.0

Customer did not leave a comment.

DENISON S. 
Rating:
5.0

Customer did not leave a comment.

Richard N. 
Rating:
3.0

Customer did not leave a comment.

ERINMARGARET M. 
Rating:
5.0

Everything was great! I would not hesitate to go here gain or recommend them!

JENNY B. 
Rating:
5.0

Customer did not leave a comment.

Milburn P. 
Rating:
4.0

Wipers didn't work, so when it rained I had to pull over while hauling my car.

Martin M. 
Rating:
5.0

Customer did not leave a comment.

deanne C. 
Rating:
5.0

They were very friendly and helpful. I would recommend them.

DAVID P. 
Rating:
5.0

Customer did not leave a comment.

Richard H. 
Rating:
5.0

Customer did not leave a comment.

Frankie A. 
Rating:
4.0

Intend to rent u-haul from Anna Jack's in the future.

delois H. 
Rating:
5.0

Customer did not leave a comment.

christian B. 
Rating:
5.0

Thanks U haul .

GARY R. 
Rating:
5.0

Customer did not leave a comment.

ARYN C. 
Rating:
5.0

Customer did not leave a comment.

Frankie T. 
Rating:
5.0

Customer did not leave a comment.

Taylor C. 
Rating:
5.0

This location is just around the corner from my home. Makes picking up and returning GREAT! Owner was wonderful and I have already recommended him to a neighbor. Will definitely rent again and again!

Brian G. 
Rating:
5.0

Super fast and easy. Went above and beyond for the customer, thank you so much!!

stephanie H. 
Rating:
3.0

Customer did not leave a comment.

Eric R. 
Rating:
5.0

Service was very professional yet personable. We have used UHaul in the past and remain loyal customers.

Alice C. 
Rating:
5.0

Customer did not leave a comment.

Lillie T. 
Rating:
5.0

The staff was very, very friendly, and very professional!!... thats where I'll be getting my uhaul for now on!!

TeArsha B. 
Rating:
5.0

Only comment is the windshield was cracked.

Ramona K. 
Rating:
5.0

The owner was very Professional, and very personable to deal with. He Assisted Me with backing the large truck up in a congested parking lot.

Eric H. 
Rating:
5.0

online services is a joke will never rent online again with uhaul if i cant do it in a office it wont be done face to face

Elizabeth O. 
Rating:
4.0

Customer did not leave a comment.

Willie S. 
Rating:
5.0

An ice scraper would have been helpful.

TERRY G. 
Rating:
5.0

Great service

Louis R. 
Rating:
5.0

Customer did not leave a comment.

Fredrick S. 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
5.0

Customer did not leave a comment.

Brenda B. 
Rating:
5.0

He came to assist me as soon as I walked through the door. Friendly, hooked the utility trailer up and had me on my way within minutes. Definitely coming back!

Kevin V. 
Rating:
5.0

Owner was very friendly and helpful and made the whole experience very simple!

Samuel S. 
Rating:
4.0

Customer did not leave a comment.

Anthony P. 
Rating:
5.0

Mike was ver helpful and polite. Thanks!

gary M. 
Rating:
5.0

Customer did not leave a comment.

michelle P. 
Rating:
5.0

Customer did not leave a comment.

TODD E. 
Rating:
5.0

Customer did not leave a comment.

Morgan D. 
Rating:
5.0

Customer did not leave a comment.

Derrick W. 
Rating:
5.0

Super Nice, and very professional

Judy D. 
Rating:
4.0

Customer did not leave a comment.

DENNIS L. 
Rating:
5.0

They were awesome! I called ahead to make sure they had the equipment, they were happy to confirm. When I arrived they took car of the paperwork quickly. Came out and helped get setup. When I returned they did a quick inspection and checked the equipment in. Will use them in the future and will recommend to others.

russ P. 
Rating:
5.0

Fantastic service. Thanks you

Donald S. 
Rating:
5.0

The person who helped us from the national office Saturday morning was wonderful! She found what we needed, contacted the location, and then made sure we knew where to go. She was amazing!

Carleton D. 
Rating:
3.0

Customer did not leave a comment.

Robert J. 
Rating:
5.0

They went above and beyond when I returned the same day I picked up the 26 foot truck and let them know I needed another 15 footer. After calling 8 locations they finally found me one and I was very appreciative. Definitely recommend to anyone looking for great U-Haul service.

TERENCE B. 
Rating:
5.0

Customer did not leave a comment.

amy E. 
Rating:
5.0

Customer did not leave a comment.

tammy P. 
Rating:
2.0

Have equipment and paperwork carefully reviewed as things were added on my rental that I declined in person as well as being charged incorrectly on use of truck an tools.

Sarah J. 
Rating:
5.0

I had to travel 30 miles to get this location because Uhaul sent me to a Kinston (my home town) location that was closed for the week. You may want to improve that communication a bit. Anna Jacks folks were awesome though.

Randall H. 
Rating:
5.0

Customer did not leave a comment.

Ashley O. 
No reviews have been submitted for this location.

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