Customer Reviews for Anna Jacks
(U-Haul Neighborhood Dealer)

147 reviews

1811 N Berekley Blvd Ste D   Goldsboro, NC 27534

(919) 429-8521

Location Hours

  • Mon-Sat: 8 am - 5 pm
  • Sun: Closed
Special Operating Hours
  • 5/29/2022 - 5/30/2022: Closed

Services at this Location:

Contact Us

(919) 429-8521

1811 N Berekley Blvd Ste D
Goldsboro, NC 27534

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 5 pm
  • Sun: Closed
Special Operating Hours
  • 5/29/2022 - 5/30/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Louis R. 
Rating:
5.0

Customer did not leave a comment.

Wilma K. 
Rating:
5.0

Customer did not leave a comment.

Tonya H. 
Rating:
5.0

Very professional establishment that clearly loves Jesus! That's enough for me!

LaVelle P. 
Rating:
5.0

Extremely friendly and easy to deal with.

Mark R. 
Rating:
5.0

Customer did not leave a comment.

Donald H. 
Rating:
5.0

Nothing

Patricia A. 
Rating:
5.0

Customer did not leave a comment.

DUANE F. 
Rating:
5.0

Customer did not leave a comment.

Louis R. 
Rating:
5.0

Customer did not leave a comment.

Larry C. 
Rating:
5.0

Customer did not leave a comment.

Craston A. 
Rating:
5.0

Customer did not leave a comment.

Neil G. 
Rating:
4.0

Customer did not leave a comment.

irving J. 
Rating:
5.0

Close to home, quick in and out, and customer service was great!

RICKY B. 
Rating:
2.0

Was charged for a dolly I didn't use. I should have stayed with them to check the truck. She said I didn't have to because she was waiting on a customer in the store.

Kelanee N. 
Rating:
5.0

Customer did not leave a comment.

LOUIS R. 
Rating:
5.0

Customer did not leave a comment.

CHARLES W. 
Rating:
5.0

Customer did not leave a comment.

HOLLY M. 
Rating:
5.0

When I tried to book the truck I could not get anything before 8:00 am so I booked another truck from Compass Self Storage that wasn't available and had to call U-Haul and they gave me the initial truck I wanted at 6:00 am. Not sure why. I selected mobile pick-up but it was on the screen after I selected the time.

TERRY G. 
Rating:
5.0

Ana Jacks has the best customer service. Friendly, all smiles, just wonderful people. Thank U so much. It makes u feel so good.

Angela C. 
Rating:
5.0

Customer did not leave a comment.

LOUIS R. 
Rating:
5.0

Customer did not leave a comment.

ROBERT L. 
Rating:
5.0

Best location in town

LOUIS R. 
Rating:
5.0

Customer did not leave a comment.

DAVID D. 
Rating:
5.0

Customer did not leave a comment.

ROBERT L. 
Rating:
5.0

Great customer service!!

SHERRY S. 
Rating:
4.0

Customer did not leave a comment.

aaron B. 
Rating:
5.0

Customer did not leave a comment.

LOUIS R. 
Rating:
5.0

Awesome experience!

Yuzette S. 
Rating:
5.0

When I completed the “pick up my truck” on my phone there were no instructions about the lock so I put it in the glove box. When I got home in the daylight I saw that there was a sticky note on the key saying to put it in the lock box. Not a major problem since I live just down the street.

Terry G. 
Rating:
4.0

Would have received excellent but didn't have the dolly k reserved and didn't sell boxes. Not having the dolly definitely added to my loading time and work strain on me.

Scott W. 
Rating:
5.0

Customer did not leave a comment.

ROBERT C. 
Rating:
4.0

Customer did not leave a comment.

LAURA M. 
Rating:
4.0

Customer did not leave a comment.

FRANCES H. 
Rating:
5.0

Great customer service. Thanks so much!

Kim K. 
Rating:
5.0

Customer did not leave a comment.

Louis R. 
Rating:
5.0

Customer did not leave a comment.

louse R. 
Rating:
5.0

Everything was excellent

LUCY L. 
Rating:
5.0

Customer did not leave a comment.

LOUIS R. 
Rating:
5.0

Best location in Goldsboro.

Louis R. 
Rating:
5.0

Customer did not leave a comment.

TODD M. 
Rating:
5.0

Customer did not leave a comment.

JASON S. 
Rating:
3.0

Customer did not leave a comment.

LAWRENCE P. 
Rating:
5.0

rented uhaul online 2 weeks in advance. originally selected to rent 2 dolly's with rental. when i arrived they said they have no dolly's to include. which forced me to waste more time and money to go purchase one for my move and last minute. should of contacted me in advance to inform me they wouldn't have equipment at time of pickup so that i could of made other arrangements for my dollly needs in advance.

CHAD D. 
Rating:
5.0

Customer did not leave a comment.

TODD M. 
Rating:
5.0

Customer did not leave a comment.

EMILIE C. 
Rating:
5.0

Miles were wayyyyy too expensive and completely misled with that

Zackery K. 
Rating:
5.0

Best location in town!~

LOUIS R. 
Rating:
5.0

24/7 needs improvement on having the schedule and not inconvenience people

DERRICK W. 
Rating:
5.0

This is the 3rd Uhaul rental location I have used in the Goldsboro area and they are by far the best! No improvements are needed here just keep doing what you are doing. Thanks

David P. 
Rating:
5.0

Customer did not leave a comment.

Dishan S. 
Rating:
5.0

Customer did not leave a comment.

Edwin K. 
Rating:
5.0

Customer did not leave a comment.

JAKE Y. 
Rating:
5.0

The 24/7 mobile need to be better I've got inconvenienced 3x at 2 different locations because they didn't have it done.

DERRICK W. 
Rating:
5.0

The representative was friendly and provided great customer service.

Toya H. 
Rating:
5.0

Customer did not leave a comment.

DANIEL R. 
Rating:
3.0

Customer did not leave a comment.

RONALD C. 
Rating:
5.0

They were more than helpful. Excellent customer service.

Tammy D. 
Rating:
5.0

Uhaul needs to do better on reservation with time and locations of availability having trucks available. Not to inconvenience people. And Uhaul never pays $50 guaranteed if reservation is inconvenienced. Not good

DERRICK W. 
Rating:
5.0

Customer did not leave a comment.

Frances J. 
Rating:
5.0

Excellent customer service. Staff was very knowledgeable and friendly.

DUANE F. 
Rating:
5.0

Rh tail lite out on trailer.

RICKY B. 
Rating:
3.0

Truck was clean. Truck NEEDS SERVICED! Truck {TM2056K} transmission shifting sluggish and occasionally made awful grinding noises.

Stacy R. 
Rating:
3.0

We try to find place open Saturday late afternoon and Sunday and I call u haul several times asking during this time frame. So I carry back today which was the day due and I thought I read it was due back by 12 midnight.. guess my mistake but I got charged a extra $22.00 and that really bothers me when I try to get it back before that date but to a place open so no one would steal the dolly where I left it.. so this was confusing but otherwise it work perfect for us for what we need it for.. thank you so much and next time guess I will drop off and take that chance instead of getting charged.

DALY W. 
Rating:
3.0

Customer did not leave a comment.

Kathy G. 
Rating:
5.0

Customer did not leave a comment.

CLIFTON B. 
Rating:
3.0

Friendly and knowledgeable. However, I reserved 2 packs of moving blankets and they only had 1 pack in stock. They didn't offer a solution. How do you have a reservation for something for 2 months and they don't have it when you need it?

JOSEPH F. 
Rating:
5.0

Rented a U-Haul trailer from Anna Jacks. The staff was very informative and customer service oriented. It was obvious they appreciated my business.

KARLE M. 
Rating:
5.0

Everything was great not a problem!

BRYAN P. 
Rating:
4.0

Customer did not leave a comment.

john F. 
Rating:
3.0

Customer did not leave a comment.

Cameron F. 
Rating:
5.0

The truck I drove had a speed kills sticker that wouldn't pedal off between 60 mph and 80 mph. This sticker made it so couldn't see the speed I was going. Relocate the sticker.

Denis H. 
Rating:
5.0

Customer did not leave a comment.

KYNDRA B. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL D. 
Rating:
5.0

Change the caller ID name that shows up when someone calls to confirm.

JAMES B. 
Rating:
4.0

Customer did not leave a comment.

WILLIE S. 
Rating:
5.0

Customer did not leave a comment.

DENISON S. 
Rating:
5.0

Customer did not leave a comment.

Richard N. 
Rating:
3.0

Customer did not leave a comment.

ERINMARGARET M. 
Rating:
5.0

Everything was great! I would not hesitate to go here gain or recommend them!

JENNY B. 
Rating:
5.0

Customer did not leave a comment.

Milburn P. 
Rating:
4.0

Wipers didn't work, so when it rained I had to pull over while hauling my car.

Martin M. 
Rating:
5.0

Customer did not leave a comment.

deanne C. 
Rating:
5.0

They were very friendly and helpful. I would recommend them.

DAVID P. 
Rating:
5.0

Customer did not leave a comment.

Richard H. 
Rating:
5.0

Customer did not leave a comment.

Frankie A. 
Rating:
4.0

Intend to rent u-haul from Anna Jack's in the future.

delois H. 
Rating:
5.0

Customer did not leave a comment.

christian B. 
Rating:
5.0

Thanks U haul .

GARY R. 
Rating:
5.0

Customer did not leave a comment.

ARYN C. 
Rating:
5.0

Customer did not leave a comment.

Frankie T. 
Rating:
5.0

Customer did not leave a comment.

Taylor C. 
Rating:
5.0

This location is just around the corner from my home. Makes picking up and returning GREAT! Owner was wonderful and I have already recommended him to a neighbor. Will definitely rent again and again!

Brian G. 
Rating:
5.0

Super fast and easy. Went above and beyond for the customer, thank you so much!!

stephanie H. 
Rating:
3.0

Customer did not leave a comment.

Eric R. 
Rating:
5.0

Service was very professional yet personable. We have used UHaul in the past and remain loyal customers.

Alice C. 
Rating:
5.0

Customer did not leave a comment.

Lillie T. 
Rating:
5.0

The staff was very, very friendly, and very professional!!... thats where I'll be getting my uhaul for now on!!

TeArsha B. 
Rating:
5.0

Only comment is the windshield was cracked.

Ramona K. 
Rating:
5.0

The owner was very Professional, and very personable to deal with. He Assisted Me with backing the large truck up in a congested parking lot.

Eric H. 
No reviews have been submitted for this location.

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