Customer Reviews for Appalachian Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Appalachian Self Storage

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David F. on

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David F. on

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John O. on

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state clearly that when preferred location is not available it could be very far away from desired location to get equipment. Website should not show equipment available when it truly is not! There should be more effort to move equipment to desired areas when website states they are available

Ryan W. on

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William C. on

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Jaime S. on

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While UHaul corporate is FABULOUS, we were treated abominably by the gentleman at this location. Initially I was laughed at when I inquired about a truck rental (apparently holiday weekends are super busy...somehow he expected me to know that) and told "good luck." When we returned the truck and inquired as to a specific charge that was larger than we expected, he became extraordinarily irate. He was shouting at us in front of our 5-year-old daughter telling us he isn't going to waste his time and we needed to just get out. We paid him/UHaul $850 for the truck rental. For that amount of money, we expect an explanation of charges. Even if I have to travel out of town to rent another UHaul, I will NEVER rent from this facility again! And I will tell anyone who will listen that they need to choose a different UHaul place. Very saddened that this individual is allowed to represent UHaul.

Angela C. on

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The people at my drop off were very helpful and excellent to talk too.

Timothy H. on

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Angela C. on

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Very nice people and very helpful.

James G. on

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Don't send your customers 45miles past their destination for truck pickup and D then charge them for mileage overage

James A. on

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Teri O. on

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Ellis S. on

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When I was charged the extra $600.00 and asked her for her help I was told me that she could not help me. She could not connect H.Q. and I was going to have to do that myself.

SCOTT K. on

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Rodger P. on

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Dear Sirs I would like to say the service was very good and friendly. with one exception I originally had reserved a van at the Max Medows location for Saturday but the van was not returned to the location when I went to pick it up they were able to send to the Wytheville location for a alternative vehicle which I ended up using it was more expensive but I needed to move some things .im disappointed that I had to pay more fore a different vehicle when I had the van reserved

William I. on

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Warren A. on

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cecil c. on

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Larry N. on

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The drop off location have used before renting U-Haul. He is an excellent representative for U-Haul. Always accommodating and always working hard to help meet your needs. My family has used him several times they’re in Wytheville and he is extremely helpful.

Fred S. on

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Friendly and helpful. Solved a logistics problem for me.

Philip B. on

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Jamie H. on

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Roberta D. on

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Daniel S. on

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Dale C. on

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Michael K. on

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This was a great experience, the owner was helpful and the location was convenient.

BORDERS C. on

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Chris B. on

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Warren A. on

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Warren A. on

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Stephen S. on

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Donna C. on

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James D. on

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PEGGY M. on

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This is another drop off in wytheville. The one I was told to go to had no working phone and no one there. So I took it to chapmannroad.

MARY N. on

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Bobbie T. on

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Norman B. on

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I had a guaranteed reservation at B&B for 8am 9/30, but agent told neighbor he wouldn't be in! He wouldn't answer his phone and voice mail box was full. I had to go to Appalachian to get a trailer. This made me 2 hours late getting move started! I was told there would be a $50 credit on rental because of the problem with B&B. Master #20554530. Where's my credit?

Gregory P. on

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David H. on

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william e. on

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Terry T. on

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Martie V. on

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No suggestions for improvement Everything was excellent

dane c. on

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Teresa M. on

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Contract was not entered correctly at pick up. Info online for return was incorrect. I received numerous phone calls about return to the truck that was not due to be returned for 2 days. Contract was not in the system when I called Richmond dispatch... I will never use Uhaul again and would discourage anyone I know from using this company. You made an already stressful situation 100 times worse than it had to be!!

Norman B. on

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Very friendly and efficient.

Norman B. on

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Get UHaul.com to work so you can do returns. Tried several times and never got it to go through.

tanya l. on

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Clark C. on

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The air conditioner was broken, and road side service only offered solutions that were impossible for the circumstances. All equipment should be tested and repaired prior to rental.

Deidre S. on

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Personnel called 2 days before drop off to confirm and ensure that I was knowledgeable of location. He wanted to be certain that we knew how to get to the location and had his cell phone number. He made himself available for drop off 1 day early. This dealer's service is what I would expect and exceeded the first half of the rental experience.

Mary beth G. on

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tommy b. on

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Good