Customer Reviews for Apple Mill
(U-Haul Neighborhood Dealer)

117 reviews

1345 Ozone Dr   Saluda, NC 28773

(828) 692-7079

Location Hours

  • Mon: 10 am - 5 pm
  • Tue: Closed
  • Wed: 10 am - 5 pm
  • Thur: 1:30 pm - 5 pm
  • Fri-Sat: 10 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(828) 692-7079

1345 Ozone Dr
Saluda, NC 28773

Services at this Location:

Location Hours

  • Mon: 10 am - 5 pm
  • Tue: Closed
  • Wed: 10 am - 5 pm
  • Thur: 1:30 pm - 5 pm
  • Fri-Sat: 10 am - 5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Nice people

Timothy H. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH S. 
Rating:
5.0

Customer did not leave a comment.

Kacie M. 
Rating:
5.0

Customer did not leave a comment.

Doug V. 
Rating:
2.0

I had an appointment to pick up a trailer at 10am. I showed up noone was there. 1010 came around still noone. About 1020 a woman showed up. I went inside and told her I was here for a trailer I reserved. She said her mom didn't tell her about any rentals. I said is there a problem and that's when she told me she dont handle uhaul that her mom was the one. But she said she would try to get it. So here we are atc1030 and she figured it out. She said hope you don't need help hooking up cause she had no idea. I said no. Hooked up and left. I have never had an issue renting there before. Cause of all this it put me behind on my other appointment. I will probably never rent from this location again.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

Frankie S. 
Rating:
5.0

Very courteous and friendly. Would definitely go there again

Rebecca L. 
Rating:
4.0

Convenient drop off location to where we were traveling. But we felt bad for leaving that problem trailer with Ms. Carolyn. Can't say enough that trailer should not have been on the road!!

David M. 
Rating:
5.0

nothing at this time.

Abraham D. 
Rating:
3.0

Nice lady there needed help in setting up rental of the trailer. Trailer not available in Hendersonville, NC had to drive 10 miles south to P/u unit.

Richard C. 
Rating:
5.0

Everything was perfect!!!

james S. 
Rating:
4.0

Nothing, just maintain the excellent service.

JAMES B. 
Rating:
5.0

We will be using both locations again in the near future. Everything was excellent in the people were very pleasant to deal with.

Ralph M. 
Rating:
5.0

Customer did not leave a comment.

Charles C. 
Rating:
4.0

Customer did not leave a comment.

Ward S. 
Rating:
5.0

As stated above she was great..Uhaul needs more dealers like her. She is an wonderful attribute to your company.

Christopher R. 
Rating:
5.0

Great owner and employee!

Matthew S. 
Rating:
5.0

Customer did not leave a comment.

Ian W. 
Rating:
5.0

Very friendly! Great products to purchase too.

David M. 
Rating:
5.0

I was supposed to drop off at 1095 ozone dr. We went during business hours and open sign was turned and on but no one was there and doors were all locked. I called listed number 4 times but no answer. After waiting 20 mins I called Apple Mill who were very very helpful and allowed me to drop there. I would go to Apple Mill over the other location every time.

Anna W. 
Rating:
3.0

Customer did not leave a comment.

Beth C. 
Rating:
5.0

Customer did not leave a comment.

Jennifer K. 
Rating:
2.0

The size truck we reserved was not there when we arrived (14 foot) despite making a reservation two Or three weeks in advance. A guy came in after me also looking for a 15 footer he reserved which also Was not there. We took the 10 footer that was available and luckily made it work. Then the lady at the desk said the charge would be $35 MORE than what was online for the 14 foot. When I asked how that could be she said “supply and demand” was U Haul policy. Outrageous! Only when she entered the drop off point did the rate go down. The lady at the counter was very nice but EXTREMELY slow and obviously not good with computers. It timed out at one point and she had to start over. I don't know why she just couldn't modify my earlier reservation to the 10 foot truck but she said she had to do a new reservation. Took forever. Then she said I had to go online and cancel the old reservation! Crazy. What is the point of making a reservation if you are not going to ensure the truck is st the location you want? We could have gotten a larger truck by going into Hendersonville but if I had wanted to go 15 miles to pick it up there I would have made the reservation there to begin with.

Sandra B. 
Rating:
4.0

due to no fault of of the Apple Mill my U-Haul was not ready at the time I reserved it. I WILL no longer book a u-haul on line. THIS COST ME TIME AND NONEY. i This was not a product with pick up, but a problem with your online reservations.\ In addition I did not receive any info from your company about a change. I am very unhappy with U-Haul and will not use you in the future. The Apple Mill in Saluda, NC when out of there way to help me solve my problem, Whereas you folks did nothing.

Brenda B. 
Rating:
5.0

Friendly and helpful customer service. Great support in the midst of the travails of moving!

David S. 
Rating:
3.0

Customer did not leave a comment.

Mark B. 
Rating:
4.0

Customer did not leave a comment.

Steve O. 
Rating:
5.0

Customer did not leave a comment.

ANGLIA N. 
Rating:
1.0

The 15 ft box leaked and potentially damaged our antiques and some of the linens that we were moving. That was bad enough, but then the turn in fiasco.... No one was at the APPLE MILL location in Saluda NC to accept turn in during listed hours. Called UHAUL, they said leave vehicle and put key in drop box. UHaul called and texted me on Tuesday after the Saturday turn in and wanted to know where the vehicle was! They said don't worry about it after I explained the call and previous turn in. Then I checked an email that showed final receipt for the 4 extra miles used and it reflected 3 days extra charge... but that hasn't been charged to my cc YET. Uhaul assures me that it shouldn't.. Will have to really consider this experience if I am to use Uhaul again.

gm G. 
Rating:
5.0

The Saluda ,NC location Is awesome .they go the extra mile to help . Will be using them again

Doris L. 
Rating:
5.0

Customer did not leave a comment.

LESLIE M. 
Rating:
5.0

Customer did not leave a comment.

janine L. 
Rating:
5.0

Customer did not leave a comment.

ANTONIO C. 
Rating:
3.0

No one was there. I went by about an hour later and found a lady opening up at like 11 AM. She said she would check it in for me.

Phillip M. 
Rating:
5.0

Customer did not leave a comment.

Gordon B. 
Rating:
4.0

Customer did not leave a comment.

Brant D. 
Rating:
1.0

This was not my preferred pick-up location. While I'm glad that this location was close-ish to where I was living, it did have the equipment that I had reserved, which I appreciated. This location was not staffed well enough to assist me with the equipment; the owner of the apple mill/country store was the only employee that day, and she was not capable of physically handling the equipment. While I was more physically able, we did need to call one of her family members to assist us. Once the family member arrived, things went quickly and smoothly. Moving is very stressful, and I had a limited amount of time to pick up my equipment. I spent over an hour at this location in order to pick up and hook up ONE trailer. I have rented numerous trailers from Uhaul and have never had this experience before. This experience will have me re-considering using Uhaul in the future.

Hannah L. 
Rating:
4.0

Customer did not leave a comment.

Deb C. 
Rating:
5.0

Customer did not leave a comment.

Alan K. 
Rating:
5.0

Customer did not leave a comment.

Kelley F. 
Rating:
3.0

They were nice but slow

Lillian S. 
Rating:
3.0

Customer did not leave a comment.

Jennifer H. 
Rating:
5.0

Customer did not leave a comment.

Dominic F. 
Rating:
4.0

Customer did not leave a comment.

Reuben O. 
Rating:
4.0

Customer did not leave a comment.

nan C. 
Rating:
3.0

Customer did not leave a comment.

Karl S. 
Rating:
5.0

Customer did not leave a comment.

ANYA S. 
Rating:
5.0

Woman who run this location was very courteous and helpful

Neil B. 
Rating:
3.0

Customer did not leave a comment.

Gregory M. 
Rating:
4.0

Have trailer hitch parts for sale.

Alex L. 
Rating:
3.0

Customer did not leave a comment.

kathy H. 
Rating:
3.0

Customer did not leave a comment.

Timothy L. 
Rating:
5.0

Carolyn was wonderful. Easy and convenient drop-off location. great experience. Keep it up.

david L. 
Rating:
5.0

Great service

Roy M. 
Rating:
5.0

Customer did not leave a comment.

KATHRYN D. 
Rating:
5.0

Nothing, Caroline was a helpful as anyone could be a quick and friendly process Would recommend them to anyone.

KATHRYN D. 
Rating:
3.0

Customer did not leave a comment.

DAVID C. 
Rating:
1.0

Was suppose to pick up at 10am. Waited until 10:25am for someone to show up then it took them until 11am to complete the checkout, very unorganized.

Jason G. 
Rating:
5.0

Customer did not leave a comment.

CHARLES B. 
Rating:
1.0

Customer did not leave a comment.

LeRoy M. 
Rating:
5.0

Customer did not leave a comment.

Benjamin B. 
Rating:
5.0

Customer did not leave a comment.

TALMAGE D. 
Rating:
5.0

Customer did not leave a comment.

MELINDA T. 
Rating:
5.0

Customer did not leave a comment.

BARBARA M. 
Rating:
4.0

Would be great if your trucks had cruise control.

KEVIN B. 
Rating:
5.0

Wouldn't change a thing , keep up the good work and keep doing what your doing !!

STEPHEN S. 
Rating:
5.0

Customer did not leave a comment.

KENT H. 
Rating:
5.0

Customer did not leave a comment.

ROBERT B. 
Rating:
5.0

Customer did not leave a comment.

JANET A. 
Rating:
5.0

Very sorry for the lady's loss of her daughter. Computer wouldn't log in but she checked in later without issue our extra charge!

MIKE A. 
Rating:
5.0

Picked up our UHaul at the Apple Mill in Saluda, NC. for my moving my mother. They were so friendly and helpful. The UHaul in Columbus, N.C. where my mom lived was closed on Saturday and Sunday! So I hope this place gets a lot of business!

KATHERINE B. 
Rating:
5.0

Customer did not leave a comment.

steve R. 
Rating:
5.0

Location has easy access to I-26 and peoe were friendly and easy to work with.

ROSEMARY P. 
Rating:
5.0

Customer did not leave a comment.

CHON V. 
Rating:
5.0

Customer did not leave a comment.

Steven D. 
Rating:
4.0

Customer did not leave a comment.

Rebecca D. 
Rating:
3.0

Customer did not leave a comment.

kurt B. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
4.0

Customer did not leave a comment.

Helen K. 
Rating:
5.0

X Carol was super nice and willing to help my family in a time of need. Would recommend this location for your next uhaul move!!

wes S. 
Rating:
5.0

Customer did not leave a comment.

RICHARD S. 
Rating:
3.0

Your computer system lost all my information for the reservation and caused a lengthy delay!!! I was very disappointed!!! I waited for near two hours for the paperwork to be completed

MARK B. 
Rating:
4.0

The oil change light kept coming on. And the truck could have had a pad lock for the trucks roll up door.

mark B. 
Rating:
5.0

Customer did not leave a comment.

Marie France L. 
Rating:
2.0

Need someone better knowledgeable and able to help customer with hook-up.

Michael L. 
Rating:
3.0

Customer did not leave a comment.

HAROLD E. 
Rating:
4.0

Carolyn was very pleasant and accommodating when we had issues with weather problems. I am well pleased with the professional yet down home customer service and would highly recommend this agent.

Kathy G. 
Rating:
5.0

Customer did not leave a comment.

carol S. 
Rating:
5.0

Customer did not leave a comment.

RICHARD S. 
Rating:
5.0

Customer did not leave a comment.

Thomas W. 
Rating:
3.0

Customer did not leave a comment.

PRIDE C. 
Rating:
5.0

This uhaul location is ALWAYS friendly, efficient and helpful. No pushiness, impatience or unhappy uhaul employees to deal with here! Apple Mill actually appreciates your business! Plus, they have lots of neat items in their store. We will always go out of our way to deal with this uhaul location!

diana H. 
Rating:
4.0

Customer did not leave a comment.

Deanna S. 
Rating:
5.0

Customer did not leave a comment.

CURTIS W. 
Rating:
5.0

Fabulous place to rent a trailer or truck. Owners were nice, helpful & polite.

Diana H. 
Rating:
3.0

Customer did not leave a comment.

DAVE C. 
Rating:
5.0

Loved the Applemill we'll be going back for apple butter and fritter mix!

JENNIFER R. 
Rating:
5.0

Customer did not leave a comment.

DARRELL B. 
Rating:
5.0

Nothing...these guys were delightful and easy to work with. The owner even offered to reduce our bill, something UHaul and River Edge and Mathis Ferry did not do. Ironic since the Apple Mill people had done nothing to cause problems.

GRIER B. 
Rating:
2.0

Not open, despite being during their regular business hours. Had to drop contract

BENJAMIN A. 
No reviews have been submitted for this location.

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