Nothing. John was an amazing guy answered all questions and treated us very well. Would highly recommend John to everyone.Justin S.
Customer Reviews for Appleton Area Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
10000^ awesomeChris L.
The experience was simple and smooth. I want to give a shout out to the owner, who was able to stay an extra 15 minutes for me, because I was running a little late. I was treated with respect and I didn't feel rushed, even though he had to run and deliver another UHaul vehicle elsewhere. This is my second experience renting out a motorcycle uHaul, and the gentleman is very understanding. Plus, we had a quick moment to share our motorcycle, so the relationship building was amazing. I would definitely come back again. 100/100Ceev Sue X.
The gentleman that assisted us was very helpful.James B.
Customer did not leave a comment.Kenneth L.
Customer did not leave a comment.EDWARD S.
Very kind and friendlyMarlin B.
Great ownership who provided excellent context to the right size of truck to rent. Convenient location! Great place to rent!Craig O.
Customer did not leave a comment.Randy A.
Perfect seamless dropoff! Make sure your fold your rental blankets for convenienceMarek K.
This was.by far the best rental location we have used. Friendly, accommodating, knowledgeable and superior service can all be expected from this location. Wonderful!Roberta L.
Electronic pickup and drop off worked really well.Joanne H.
Outstanding customer service!Paul S.
The experience with the app and verification was terrible, as well as overall communication. I originally scheduled for a 17' truck and was called and notified that that size truck was not available and a 20' truck was available at a different location, so we made the change. The next day I was called and notified that truck was no longer available and I would need to go to a different location for pickup. I was told I would receive an email with the new pickup location information and never received it. I was also told I would receive a txt with a video on how to use the app so I would be prepared for pickup, which I also did not receive. When I arrived to pickup we had major issues with the verification on the app and it look nearly an hour to get our truck. I was told I would be contacted about compensation, but was not.Shane C.
John the owner was excellent great communication help me totally with every detail in renting the motorcycle trailer . He was very friendly knowledgeable and helpful in every aspect Of the transaction would definitely go back to John anytime I need a trailer .Bob A.
Everything was great. Nice to be able to pick up and drop off at your convenience. Only issue we had was location of truck pickup changed but uhaul customer service was very helpful in clearing this up. Great experience.Denise G.
Excellent service!! Excellent location!!Joe S.
Fast and easy pick up. Was able to pick up earlier than schedule so that helped move time.PAUL L.
Customer did not leave a comment.Robyn W.
Customer did not leave a comment.Jill T.
Customer did not leave a comment.Robin K.
At this location the gentleman was very professional...William M.
Actual storefrontray R.
Customer did not leave a comment.Arthur E.
I've worked with John for several years for an annual trailer rental and have a great experience renting from him. He has always had the trailer I was looking for time and duration I've needed it. I've appreciated his timely communication and would recommend renting from John to family and friends!SCOTT D.
No one was there & was charged extra fees for drop off even tho it was dropped off more than 14 hours earlyMichael L.
The trailer jack handle broke when I was trying to remove it from the vehicle. I had to take the jack apart and repair it to get it to work to switch it to another vehicle. Which set me back about an hour of time due to it breaking.Brenden B.
Customer did not leave a comment.Kimberly N.
Customer did not leave a comment.Sheldon D.
Customer did not leave a comment.Joe S.
Customer did not leave a comment.Mark M.
Customer did not leave a comment.Steve S.
Customer did not leave a comment.Leslie R.
Keep doing what your doingRobert G.
Customer did not leave a comment.Matt B.
Customer did not leave a comment.MEGAN G.
Customer did not leave a comment.Mal W.
John is a pleasure to work with and helps in anyway he can.Bradley A.
I have nothing but good things to say about John! I had a last minute decision and picked the truck up with the Mobile pick-up process, I had one small issue with the truck and He was right on the ball with fixing it when I called him about it. 10/10 recommend this place to anybody!Eric G.
It was horrible I get there and the guy said oh I'm sorry 10 minutes ago a lady came in and said her name was mary I gave her your truck and literally everything was in my name he didn't know what the lady real name was nothing as a matter of fact he never even asked me for my drivers license or anything how does he know if anybody has a drivers license or if they are who they saying they are. But anyways he was calling around just lost he didn't know what to do mind you I had my movers waiting at my house being paid by the hour as this guy is just acting like it's no big deal then he was on speaker phone with some guy and told the guy he was going to give me this one truck that the exhaust leaks and I heard everything that guy was saying he was asking if he was sure that's all that is wrong with it is it even safe, and let me tell you it drove like crap and sucked gas like crazy my move was only about 6 miles I felt like I was going to die in that truck I would of just went somewhere else but had no time and needed to move. I used uhaul all my life and never had a issue this was so unprofessional and I probably won't ever use uhaul againMary B.
Customer did not leave a comment.MICHAEL M.
This is our 2nd rental from this location. Couldn't ask for a better experience - equipment was in great shape - always helpful here. Very highly recommended!Jeff H.
I have rented a trailer 3 times now and each time I have had absolutely no problems with this rental location. He always has the trailer I requested he is on time meeting me there and helps hook it up and performs safety checks etc.Jeff B.
With the crazy move and weather the Appleton team were very helpful and made us feel like a part of the community. Very helpful and the reason we'll use Uhaul again - thank youDANIEL E.
Nothing. Had a great rental experience!!mark S.
Customer did not leave a comment.Katie B.
Customer did not leave a comment.Mark B.
Customer did not leave a comment.Jared H.
Hands down, I would not go to any other local U-Haul vendor/affiliate. John does an amazing job with his customer service and availability....second to none!steve J.
Friendly and helpfulRoxie E.
Customer did not leave a comment.Jan G.
Customer did not leave a comment.Richard F.
Owner was very accommodating and helpfulJoanne C.
I was able to get the uhaul equipment i needed immediately. John is very helpful in helping get the trailer on mt vehicle. Thank you JohnAudrey K.
Best customer service in the valley!!! The owner did everything to make sure I had a good experienceJOHN R.
all is wellRoger R.
Customer did not leave a comment.Paul S.
Best customer service ever. Will definitely choose this location againSara C.
Have rented from this facility on multiple occasions and have always had great customer service. Highly recommended.Dan Z.
Customer did not leave a comment.Lisa W.
The Owner, John Robertson was very attentive to every detail. He even hitched the trailer up to my truck and gave me valuable tips on how to tie down my particular motorcycle. A great rental experience.Mark K.
Customer did not leave a comment.David W.
Customer did not leave a comment.Luis S.
The customer service was top notch!!!LORI C.
Customer did not leave a comment.Jack H.
Customer did not leave a comment.Michael C.
Customer did not leave a comment.ROBERT NOEL S.
Customer did not leave a comment.JASON S.
Excellent the guy was very helpful. Uhaul not so much called me 3 mins before picking up truck at different location wanted me to pick one up 45mins away. But this Uhaul location the service was great he needs uhaul equipment on hand.Jason L.
Customer did not leave a comment.Jay R.
John very knowledgeable and thorough. Willing to care of the customer.Bruce W.
Always ready and reliable, excellent place to rent from. I highly recommend them.Dan Z.
Owner very organized and helpful.Julia S.
Customer did not leave a comment.Michael S.
Great guy. Very helpful.Rolland N.
Customer did not leave a comment.David R.
Customer did not leave a comment.Cory K.
Customer did not leave a comment.Jon L.
I appreciate the ease of rental and the staff of the location for making the process efficientDavid M.
Customer did not leave a comment.LOGAN G.
Customer did not leave a comment.Terry Z.
Customer did not leave a comment.Paul S.
Customer did not leave a comment.Thomas B.
Customer did not leave a comment.Kurt N.
Best U-Haul experience I've ever had. Simply stated, it was the customer service. If you want to be treated fairly with probably the best customer service in this category of business...hands down, choose this outlet. No other can compare.steve J.
Customer did not leave a comment.Eric L.
How do you improve on professionalism, helpfulness and great communication. John was a true asset . Respectfully, T. RiddleTimothy R.
Friendly and amazing experience!Corey S.
Customer did not leave a comment.MARY C.
The gentleman that rented the trailer to me was very friendly and helpful. I will definitely use him for any rentals I need in the future! Thank you John!Doreen R.
Very friendly and helpful!! Would definitely recommend to a friend!!Jamie E.
The truck itself was clean but the engine and transmission were a bit roughJack R.
Customer did not leave a comment.Bob R.
great service was available right awayMarc M.
Customer did not leave a comment.Richard H.
All was goodCraig M.
Customer did not leave a comment.NICHOLAS L.
I highly recommend this UHaul location. The owner is very friendly and happy to help you.Aaron K.