Customer Reviews for Armored Safe Storage

Always knew belongings were protected. If manager didnt realize the car he would come check make sure was owner of unit messing with stuff. Didnt have a problem with mold or water damage.

Never in my life has a rep been literally so cold and over it. If you don't like the job don't take it. I get it's a ghetto place frankly which can't always be fixed but treating people decently can.

On-star had trouble getting me to this location. Trees blocking view of facilities from the road..

the guy i delt with was wonderful

I have used three Bay City, MI. U-Haul facilities. This location is terrible. I would not send my wife there to get anything. The 26 foot truck I rented was dirty inside and out. The exterior dirt didn't bother me. The cargo area was filthy. I took picture of the dirt that I swept up before I would load my items. The cab had dirty paper cups and a large empty jerky bag under the drivers set. The other two Bay City locations were great. I complained about this location approximately a year ago, nothing seems to have changed. I requested the other locations for pick up and got stuck with this one. If you have an inspector that isn't on the take, have this facility reviewed. If I had a company, I would not want the appearance of this facility to represent my rental equipment.

Nothing needs to be done. Everything was great.

easy to work with

The tires were balding and I had no idea until I attempted to drive in wet conditions. Truly disappointed and angry that we were given such and unsafe truck to haul me an my 2 young boys on to move to Texas! I won't return again! Unsafe low tread and the U-Haul place in Michigan claimed it was fine! The worst drive ever

Bill was very helpful in taking care of everything

I returned the trailer after hours. The phone app was very easy to use.

Took care of the pad problem and was very friendly and helpful. Nice person to work with.

When the operator of the rental dealer started the computer the U-HAUL website was extremely slow (20 min). We really wanted to get going,we had a 3.5 hr trip each way.

Awesome dealer! He was super nice and answered all my questions. I have rented from a different dealer before and she was not as nice nor did she seem to care. I'm always going back to this dealer. Returning the truck after hours, he assisted me as well. Never have I had this before. Great place. All places should be like this!!!!! Ten stars!

Good friendly service. We couldn't have done it without you.

It was close to my home and convenient.

Have the computer savvy of the owner improved. It took 4 tries to get registered with help from his manager to do the paperwork.

It was after hours so I saw no one at the drop off place

Bill runs this location- he is friendly and very helpful.

Awesome.

New truck, very clean got the 26 foot truck and got our move done fast.

Awesome staff

Would definitely recommend this location. Bill was friendly, helpful and very patient with me during the harrowing process of moving and having to reschedule my drop-off day several times. Thanks again Bill!

thank you for having a spot available at our time of need. I am very pleased with your service.

The guy was friendly, helpful and knew his stuff.

For some reason mine and another's debt card would not get accepted after several tries. I had to go to local ATM to get cash and an additional deposit until I returned the truck. Big hassle and time consuming.

Not staffed when I dropped it off. Parking area was very tight to pull in a unhook, bigger parking area was gated and locked?

Horrible experience. Was quoted a price and paid well over. Not to mention my two items were separated and I had to drive to two separate places to get them. I want my money back for this. What a scam! So disappointed! Would never recommend!!!!

The fella at armored was great and knowledgeable. I'd recommend him always. UHaul on the other hand is the epitome of American greed at its worst. Total users under the guise of being in a service industry. I will never use them again or recommend to anyone.

The fella at armored storage was excellent and I'd use him again. However, I will give away or burn my possessions before ever renting from UHaul to move again. If asked, I will recommend others do the same. UHaul takes full advantage of people's need to move.

Easy drop off key box. Had a quick response the following morning closing out my receipt

Agent very pleasant and up-beat. Nice to do business with a person like this. Name unknown. Seemed like the only person there. Took good care of us.

I was very happy with everything, thank you

Very positive experience at Armored Safe Storage. William was very pleasant and very helpful. I would definitely recommend Armored Safe Storage.

Knowing that we were driving across country we got an older truck, the truck didn't even have cruise control. I had to drive to a totally separate location to pick up a trailer hitch in which I was under the assumption I had already paid for when I went to the location to pick up the trailer the gentlemen kindly informed me that it wasn't paid for that I owed him another $300. At this point I was extremely upset under the impression that I was all taken care of. I have never had an issue with U-Haul like this before, they're usually extremely informative.

Kind of a "hole in the wall" type of place. Representative was personable enough but the location is not inviting at all.

Best U-Haul in Bay City(:! been doing business for many years with another and then was direct to this dealer and now it's ***** 5 stars service all the way!!!!!

Site manager came out after hours and assisted me. That was very nice. He helped me detach and took note of the problem I had with the rear door during the move.

Waited 40 minutes after our pickup confirmed time to get a truck and they didn't have a dolly, which we'd requested while setting up the order.

Excellent phone service and Excellent location pick up service!

Tires were bald and I kept getting stuck in my driveway. I moved to the country and wasn't expecting to get stuck in my muddy driveway. Luckily I had enough people around to get me out.

The manager was excellent, he checked us in early and that was very helpful as our pick up was 8:00 AM.

Manager was very friendly and did everything to hook up my trailer; all I had to do was back up my truck.

In able to answer last two questions do to store being closed when retail was returned.

Trailer was older, rear door needed lubrication, difficult to raise and lower. Tracks on interior sides; slots for tie down too narrow for tie down rope I usually use on newer trailers. I will request newer trailer for next usage in one to two weeks.

Checked trailer, spotted running light and pulled trailer to properly replace and maintain equipment, this dealer does things right, it a shame to see he only had one trailer, and thanked me several times for delivering equipment to him, because it all get sent to Saginaw and they never have equipment to rent.

Very helpful, couldn't believe I was allowed to travel 1300 miles with the equipment maintained the way it was, also immediately noticed the bad wiring on the uhaul harness

Great experience

QUICK AND EASY!! HELPED HOOK UP THE TRAILER AND CHECK ALL LIGHTS WERE WORKING PROPERLY!

The U-Haul agent at the pick-up location was grossly unprofessional and childish. First, when we started to go inspect the equipment before signing a statement saying that we had done so, he ordered us to sign first and then inspect before we leave. When we insisted in inspecting before signing the statement, the agent pitched a fit. Second, after the agent had us sign several documents in several places, when I asked him to sign on the signature line for the agent he pitched a fit, complaining that he had never been asked to sign before (which means he had not been doing his job). I would emphatically discourage others from patronizing that particular facility.

Great experience

The safety chains are way too long and we had to wrap them around the tongue to keep them from dragging on the ground. Instruct your personnel to shorten the chains as needed by using the adjustable link.