Customer Reviews for ATC Autobody & Paint

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of ATC Autobody & Paint

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Jenny F. on

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Customer did not leave a comment.

John H. on

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The primary business at this location is an auto paint shop. The U-haul is secondary and it shows. If you do not mind that, and are patient it is OK. The odometer reading on the paper work was inaccurate, and unfortunately I did not notice it until after I had driven away from the dealer. It was shown as 5802. It actually was 5809. My house was 2+ mile from the dealer, and I made two trips from a lumberyard a couple blocks from the U-Haul to my home for a total of 10 miles. I was charged for 17 miles instead of 10. I mentioned that to the attendant. However, when I dropped off the pickup, the attendant was busy working an auto paint job. I had total one of the employees I was returning the U-Haul and for him to tell the employee that handle U-Haul. I waited for about 15 minutes, and he never came out. So I went into the shop and found him working on a paint job. I told him about the odometer and the gas I put in. Since he was busy, he told me to set the paper work and keys on the car he was working on. This was at 11:30 AM. Sometime mid afternoon I got a call from U-Haul want to know when I was returning the pick up. I was due at 1PM. Also the gas tank was under 1/4 when I picked it up. I put in 1.5 gallons for a 10 mile trip a little extra, but it still was below 1/4 when I returned it.

Derek F. on

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On empty when I picked it up. Do your verification stuff before I have to sit and wait 30 minutes.

Eddy S. on

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We booked and confirmed a truck but this location didn't prepare it so when we arrived we kept getting an error message that said "come back when we open". Customer support spent over an hour trying to help us rent a truck but none of the key codes were updated in the system so we were out of luck. UHaul did help us out with a replacement rental the next day, but we went to a different location. Be wary of after hours pick ups here.

Brent C. on

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I accidentally hit the "Safe Move" and did not realize I had ordered it. I think verifying and allowing to edit before finalizing would be helpful.

james H. on

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Customer did not leave a comment.

Eric W. on

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The Staff was very good , helpful and courteous. The advertised rental amount is $19.95 but I ended up paying 42.97 , which is more than double. I only drove 7 miles. maybe you should add the $10 CDW charge in your rental price so it doesn't look deceiving. Thanks

Steven M. on

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Very nice guy in the front office.

Victoria D. on

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This is my problem. First of all, the gentleman wasn’t sure how to finish up my reservation, so I waited about 15-20 minutes just to pick up my vehicle. U-haul then PURPOSELY makes sure that I have to drop my vehicle off at the same location, so they can charge me double mileage. Instead of paying for 20 miles, i HAVE to pay 40 just to return the damn thing. Upon drop off, I have to take pictures of my vehicle. I do not have a cell phone with data. I had to borrow someone else’s phone just to complete the return process. I’ve used u-haul twice before, and this is the first time I’ve had to jump through these hoops. Now I know that this company is for the financially privileged, because my $20 rental turned into a $75 rental plus gas. I will make other plans next time I need to borrow a vehicle, because I literally cannot afford to do this again.

Carol C. on

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The pickup took about 40 minutes because the explanation wasn't clear. When I was asked for my employer's name and phone number I did not know it would be because you would call them. I wouldn't have wasted the time I would have given them a reference. Overall the customer service was very very excellent. I had to call multiple times unfortunately and use the chat and everyone was very helpful and pleasant. I just wish I hadn't had to call them so often. I was very disappointed with the app. It never was able to connect with my order so I wasn't able to use it I had to use the website. and when I put in my profile I had to enter things multiple times because it wouldn't save them. The website and interface is quite slick but need some work. The truck itself was in excellent condition was a pleasure to drive.

Steven M. on

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Customer did not leave a comment.

Bruce G. on

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Customer did not leave a comment.

Nicole W. on

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William B. on

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Everything was great!

William B. on

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Everything fine. However, automated on-line check in process didn't seem to work. I had to call someone to complete.

chris S. on

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Except for the sorta slow check in this was pretty easy. Would probably do this again in the future unless we buy a little truck.

Ryan T. on

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Customer did not leave a comment.

Steve G. on

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Gas level was lower than on the contract

Patricia K. on

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They had a problem linking their computer to your computer and lost all of my information and so they had to totally put everything back again which is time consuming so I would just suggest having your computers linked to easier

kyrie H. on

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Truck was tucked behind a big dump truck and dumpsters. It took quite a while to find someone to rearrange things so I could get the truck out. If the store was closed (which is was later) I wouldn't have been able to retrieve the truck.