Customer Reviews for Atlantic Oil Company

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Atlantic Oil Company

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Gregory S.
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The drop off location served it's purpose. The complaint I have was that the rental contract showed I had to return the trailer Sunday night which only gave me 48 hours to move and made the trip difficult. But when I went to return the trailer using the app, it said I had until MONDAY night! VERY aggravating!

MACK M.
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Customer did not leave a comment.

Keith G.
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Go when they are on site so they can get the truck for you. They have very little parking space and may need to move other vehicles ......But they are very helpful and complete the online work and and make sure the truck is clean and ready to go . I will use them again in the future .

kenneth W.
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Bonzell H.
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Tammy L.
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The cell service is not very good at this location so it would be helpful to have wifi to log in to.

Monica G.
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Seems like parking is limited but both our returns had space for the U- Haul

Monica Jane G.
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Nothing better . Was a five star experience ***** In fact we're renting a 20' U-Haul next week to complete the move .

Loy S.
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A smaller tow vehicle might have been happier but I was able retrieve my broken truck home for repair. The reservation process could be improved. I was willing to travel more than 50 miles to collect a more suitable tow vehicle but the office that seemed to have the area franchise could not make the reservation. So I was offered what was local take it or leave it and I took it to make it 1600 miles home. I arrived safely home with my vehicle so that is what counts.

donnie S.
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Customer did not leave a comment.

Bennett R.
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I had a motorcycle accident in Franklin WV. The owner of this facility opened up and rented my a truck to haul my disabled motorcycle. Thanks for going above and beyond.

Jessica H.
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John S.
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Randall B.
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Terry R.
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Donald M.
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Had a very good experience had to call and extended my rental period without any problems.

Don K.
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Allison U.
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Wanda L K.
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The office is filthy and doesn't appear to be swept for a lengthy period. The moving blankets were not folded and tossed in the truck. BAD BAD BAD

CRAIG D.
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This is a preferred location for me. A mistake was made after I picked up the truck by someone in Albany. They changed my drop off location to one 60 miles away. I had to call on Sat to change the drop off to my preferred location.

John B.
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Charity M.
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Rebecca R.
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I will definitely recommend!

Tom W.
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Better customer service at corporate level. What ever happened to old policy of reserving and if not in stock at that location, it was moved to that location. Prices have done up too much.

Jeanne Lou H.
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DAVID S.
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Charity M.
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I reserved a 20-footer and got a 15. I hot sent to Bridgewater VA to pick up my truck and that was an hour away from where I need the truck. I had to call multiple times to get my truck reserved in Franklin West Virginia.

Michael O.
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Tammy T.
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John W.
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Teddy H.
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Thomas D.
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Your telephone hold time is Ridiculous ! I waited over 30 minutes to talk to someone,then I hung up !!!!

Pam P.
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Charles F.
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Worst experience I've ever had with uhaul. Had to shovel dirt and rocks out of the back and wash it before I could use it. The cab was nasty dirty. But I see that uhaul has charged me a cleaning fee, at least the next person will have a clean truck. When I picked the truck up in Franklin, WV, the rental agent did not check anything. Then after the paperwork was complete he realized there was no gas in the truck so he just handed me 15.00 in cash. It was also a quart low on oil. Had to take my own photos of the existing damage, agent didn't want to do walk around. So needless to say this will be my last experience with uhaul.

GENE M.
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Great rental experience. Dealer was efficient, courteous, and professional.Everything worked out exactly as presented with no surprises.

Judy T.
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Robert H.
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chiquita F.
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CRAIG D.
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James M.
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Ray L.
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JOHN J.
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Ray L.
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DANIEL H.
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The truck needed cleaned out, cab and box. Service was very good, but the truck had issues.

JOHN W.
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TERRY H.
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Lola S.
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robin V.
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DORIS B.
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At first, I was a little disappointed that they don't have weekend hours but they were so great to work with that it was not a problem. For a small town, this is a welcome addition and a great money and time saver.

Suzanne S.
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I received an email from uhaul the day before asking the time I would like to pick up the uhaul. I chose noon. I arrived at noon and there was a note on the door that said ' be back in 10 min'. We waited. At 12:30 we began trying to contact the owners. At 1pm we were finally able to contact an owner since the shop was still closed. They informed us that they were closed for the day and were out of town and were unaware that we had scheduled a truck. They said they were trying to find someone to come in and get us the truck. At 2:04 a employee came to unlock the door and the manager walked him through the system so we could get the truck. The employee said he noticed that we had already dinged up for insurance when we booked the truck, therefore, my reservation was received. After going through the paperwork, the employee told us that the truck was not on the premises but was at the owners mothers house, and had a trailer hooked to it. We followed the employee to the owners mothers house where he unhooked the trailer and allowed us to take the truck from there. At 2:30, we were in our way. During this time we were paying moving help who were waiting on us. The owner never apologized or accepted responsibility when we talked to him via phone.

Michael W.
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JOHN J.
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Jose B.
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No one was there to answer the phone with questions before picking up the truck. Had to go find someone around a house to help. The owner did not appreciate looking him up to help with the rental and said we should not have been told he closes at a certain time. He did not even answer the phone before scheduled pick up time.

manda R.
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Customer did not leave a comment.

Carolyn C.
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This is a wonderful company to work with. The person that checked us in was very professional and checked us in as quickly as possible.

Rick W.
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They did not have the vehicle we ordered. The cab was extremely muddy

JOHN J.
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Ruth H.
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BOB P.
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itbd was clean out properly got m son matresand box spring dirty and blanket had to sto on interstate and clean wind sheld wiper wasn't working proper and then washerwas froze for the price I had to pd to take my son top college since this location doesn't have a van and we had to return to this location because of nomore to followed us I think the egiuipment could have work since we had to travel in bad weather condition

CONNIE D.
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JOHN J.
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WILLIAM K.
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donna M.
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nothing

WENDY H.
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GARY P.
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JUDY T.
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JOHN J.
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JIM B.
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Jim H.
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Thankful that U haul had a location in Franklin to return rental. Very helpful.

Jeffery B.
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CHARLES S.
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Steve M.
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I couldn't believe that out of all the locations in the Harrisonburg, VA area, there was not a 4X8 or 5X8 trailer available. I was sent all the way across the mountains to West Virginia to get one. I have to rent a truck in the next few weeks to move more things from Harrisonburg, but I don't think I can count on Uhaul to service my needs. What do you think????

CHRISTOPHER S.
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Customer did not leave a comment.

teresa D.
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This location was very dirty. The people were nice, but not very knowledgable. We had to drive over an hour to get to the location, when they arrived she told us they didn't have a 26' truck. They did, thank goodness! She could not tell us how much it cost to rent blankets. I felt like she was unfamiliar with the software and the products. Forty-five minutes later we were on our way. But the people were nice. When we arrived at the trailer location on Early Road, Harrisonburg, VA we discovered that the battery box was not properly attached. Unfortunately the man there was unable to help us get the battery box secured, but he was aware of the problem. We made a make shift adjustment that at least held things in place.

Patrick M.
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Customer did not leave a comment.

MELINDA B.
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The staff at Atlantic Oil Company are always friendly, and helpful!

RICHARD S.
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Customer did not leave a comment.

Bruce F.
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Tires were in bad shape, worn. Had a blowout in Weston, WV which cost me over 3 hours on the road, which ended up costing me an additional night in a motel.

STEVEN S.
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Great customer service.

cynthia G.
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Get Atlantic Oil in Franklin added to the registry on the U-haul website!!

Chris F.
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All in all this move was horrible. Equipment issues, wrong dropoff location and all around disorganized.... unhappy with uhaul, probably wont ever use agagin!

Kim H.
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excellent/friendly customer service at this location!!!

PATRICK M.
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quick and they remember me from other times

RICHARD S.
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cOULD ONLY GET ONE SIZE LARGEWR THAN WANTED OR NEEDED ..tHUS COSTING ME MORE MONEY AND ONE COULD NOT BEW BROUGHT IN...

Terry R.
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Customer did not leave a comment.

THERESA S.
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JAY D.
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JAMES S.
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CHARLOTTE F.
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STACEY C.
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KAREN P.
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I almost didn't get my truck because I went to pick it up around 3:30 and they close at 4:00 and the person who is knowledgeable about the rentals was not there and had to be called. Pick the truck up earlier.

BENJAMIN H.
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Customer did not leave a comment.

TODD B.
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Erich S.
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No good place to leave the trailer. Drop off location was not convenient.

DAVID S.
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Customer did not leave a comment.

LARRY K.
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Not having a truck immediately near my reserved location (Harrisonburg VA) caused additional expenses in both gas and time (approximately two hours). This inconvenience could have been avoided if the on-line reservation system would have provided accurate information, instead of allowing me to "reserve" a truck that didn't exist. I might have made other arrangements if I knew about it earlier than the afternoon before we needed the truck.

PATRICK M.
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Customer did not leave a comment.

WENDY H.
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Great experience - very helpful people.Will definitely recommend to others -

JAMES P.
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Customer did not leave a comment.

Ben C.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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