Customer Reviews for Atwood Rent To Move LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Atwood Rent To Move LLC

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RON K.
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Shane H.
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DOUGLAS EDWARD M.
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Very helpful folks.

Dean C.
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Keith M.
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nothing even had good weather.

scott S.
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Jeffrey A.
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Very helpful getting it hooked up.

Brian K.
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Always recommend online check-in...

Caleb R.
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Mike at the atwood hardware/uhaul is always awesome about rentals/business.

Indulekha B.
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I used my phone to pick up the truck I reserved. I do not recommend this to anyone. I am quite tech savvy however their system is archaic and ridiculous. It took close to 45 minutes to get the key. In the reservation I requested a dolly and 1 dozen pads. Upon arrival these were not in the truck. Once I returned the truck, clean and full of gas, I was charged for the dolly and pads. I was also double charged for the rental of the truck. I rang the place I rented it from and explained the charges to the gentleman at the counter. He took the charges for the dolly and pads off but still double charged me for the rental. I called the 800 number hoping to speak with someone who could handle basic math but my efforts were in vain. I now have to dispute the double charges with my bank. I would NEVER recommend UHaul to anyone. Go with Ryder or Penske they are able to handle basic math.

john M.
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Gary K.
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Young lady who checked me in was very helpful and efficient. Quickest check in I have ever experienced.

Wayne H.
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GAVIN RILEY M.
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Anita C.
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James F.
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They were very helpful.

suzanne M.
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Reserved 20' truck on 10/12 in person and even gave credit card at time to pick up on 10/17. Upon arrival 10/17 was told I was not in system and 20' truck was not available But “ maybe “ they had 26' truck. Thank god they did as I was all packed up and ready to move all my belonging to Harbor Spring mi . Said I would return truck to Uhaul dealer in Petoskey however was told I would receive discount and receive extra 50 miles free of charge if I returned to pick up Location which I agreed but now discovered I was charged not only for a 26' truck versus 20' but also for extra mileage. I will look at other options in near future when I take everything out of storage and move it to my new home in the spring. I am very disappointed ☹️ with my experience not to mention the extra stress and expense added to my day which was already stressful enough!

Ed K.
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george C.
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No

Jon B A.
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Very good experience at Atwood Hardware & Building Center! Very helpful and knowledgeable! Thanks!

jim K.
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george C.
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matt M.
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Nothing to improve in my opinion. It's a mom and pop hardware store and it needs to stay the same!

annie M.
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John K.
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andy P.
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Have known Mike for years he has a nice clean location and always has a smile on his face. His customer service is second to none. Shout out to mike in Atwood thanks again my friend.

Matthewbrian T.
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Andrew B.
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Markwarren P.
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Bruce P.
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Customer service was excellent. The best Uhaul experience we've ever had (and we have moved often)

Jeff L.
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Kelly K.
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The drop off was easy and convenient

Mary Jo W.
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Stanley C.
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Mike was very helpful.

JOSEPH S.
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TIMOTHY JOHN R.
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Max S.
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Jaime G.
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EDWARD K.
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Arthur H.
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GLENN H.
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Donald G.
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It was a countryside stop. Partly affiliated with a tiny hardware store, the proprietor left a handwritten note on the door that he left early. Then the digital pictures & checkout worked okay, but it seemed all kind of crude and dirty -- but everything worked fine on the Uhaul App to finish-ot and leave.

Mark B.
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Morris R.
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Douglas S.
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Lynn K.
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James G.
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Douglas S.
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Robert N.
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Douglas S.
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Peggy W.
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David K.
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Jesse H.
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Everyone was very helpful and came right out to assist me with my drop off. Actually 4 people came to help and they all were very kind very nice people to deal with don't change a thing there doing a great job.

Howard B.
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norman N.
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Ed M.
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Fred M.
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Everything was great and went well!

craig N.
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Everything went smooth not much more he could've done to make it any easier

Francois V.
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My experience and personal attention was flawless

Jerry V.
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Do the same for me it was a perfect time and everything went like clock work thanks for make this move great.

Timothy F.
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todd E.
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Alexandra W.
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jeff H.
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Lower price.

Bill A.
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U Haul needs to add a jack to all there trailers. The trailer I used was a heavy lift for one person!

jonathan S.
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Great experience

Matthew H.
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The location is a little long in the tooth, but service was great and physical location was perfect. Really nothing to change or improve. A nicer looking hardware store would not influence my decision to rent. Location was well marked and well run.

Benjamin A.
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Steve S.
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hellen D.
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James A.
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Friendly professional service

Greg B.
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Richard D.
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I scheduled a pick up at a convenient location several days prior to use and you changed the location and made it inconvenient. The price you quoted on the website does not include tax? Lastly I drove 50 miles to the drop off location...because that's where YOU wanted the trailer...I'm not renting from U-Haul again.

Robert A.
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When reserving a Uhaul trailer I want to talk to the local agent not a Uhaul national customer service agent. The national agents lie to you and tell you they are at the local pick up location when they are not. This is an extremely dishonest practice.

evan T.
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tony T.
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Brian D.
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The truck i rented had a lot of dents and scratches, A/C broke down 2 times

tom E.
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The on line check did not go well for us and after all day moving the last thing we needed was to sit on hold for a half hour trying to check in . This was done at 11:45 on a sat.night.

Mark C.
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nothing, everything exceeded my expectations! Thank you

Robert W.
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Customer did not leave a comment.

sue A.
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Everything was perfect and hot having a headache about the moving truck made the day go even better. Not sure if there is anything that can be improved. Keep up the great work, and the great service.

SHERRY K.
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dianne H.
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Andrea P.
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Gloria F.
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Timothy M.
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david W.
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Donna S.
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Very nice on phone and in person

Jessica C.
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hailey S.
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Way too expensive. Worst experience I've ever had. Would not recommend.

alan G.
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The people there were so helpful and they have always gone above and beyond. Would recommend highly!

nicholas C.
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No improvements needed, these guys were great!

terry B.
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nothing

Chris E.
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Great experience! Professional all the way.

tammy K.
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peter P.
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JUDI S.
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Nothing! You guys were awesome!!!

Jennifer A.
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Very helpful in dealing with our situation.

pat B.
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kurt H.
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Office area was a mess

No reviews have been submitted for this location.

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