Customer did not leave a comment.David S.
Customer Reviews for Auto World Lease & Sales Clt LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Website said to arrive at 8:00 am but the site did not actually open until 8:30 am. Site manager did not arrive until 8:45 am and she did not have gate access. Calls to corporate office had a 40-minute wait time. The site office was a dirty unrenovated light industrial space that was mostly empty other than some trailer hitches and two dogs. Site manager allowed a later arriving person to jump ahead in line. I did not receive the truck until ~9:15 am. The gas tank was just over half full. Driver seat was permanently tilted sideways and back could not be adjusted. Mirrors could not be adjusted. Upon returning the truck the site manager said her records said the tank "was almost full" when I received it. However, I only drove 30 miles (see odometer), but I had to add 13 gallons of gas at a cost of $55. This was a horrible experience. I will never rent from u-haul again.Perrin H.
Customer did not leave a comment.Joshua K.
Arrived for my 9am pick up at 8:55, didn't have my truck until right at 9:30. Reserved a dolly but it wasn't available; while waiting for my truck to be brought out I saw an employee pull a couple of dollies out of her car and give to other customers that came in for pick-ups after me (nothing against any other customers as I'm sure they had reservations but it seems like one employee went out of her way to take care of them and my guy basically just said 'hey we don't have any but 'you can go to a different U-Haul location in town and get one' which would have meant losing more of my reservation time and being charged for the extra miles to drive to a new location to get something I reserved weeks in advance). Office location for pick-up was just a big empty room with no lights and an attendant clicking buttons on a cellphone. Didn't feel professional. If I was a single woman instead of a man I can definitely imagine feeling weird just walking into a big, dark, empty room in the side of an old strip mall. I've rented from U-Haul before and just had a really great experience overall and I just didn't feel great this time. My reservation wasn't really met since they didn't have a dolly for me and nobody seemed to care, I had to wait for someone to find and pull my truck around although I feel like that's something that should have been done the night before since I was waiting for the earliest possible pick up, general attitude and work space seemed unprofessional and fly-by-night, etc. My gas tank was also only a quarter full which I also thought was odd as every other rental with U-Haul has come with a full tank of gas and it was just my responsibility to refill it. It doesn't seem fair for me to have to pick up a truck 30 minutes late then immediately drive to put gas in it while being charged by the mile. I would definitely recommend U-Haul as a company but I would definitely advise friends and family NOT to use the particular location.Tyler W.
I have a great experience at this location, really appreciate the employees for their excellent service. Thank you.Ali A.
My truck was not ready on time and the representative didn't even think to apologize or try to make the Situation better. Then I asked if I could change on my card on file he told me I could when I drop the truck off but then charged the card and when I told him he still didn't apologize just said it's a temporary charge when In fact it was an actual charge. Because of the truck not being on time it made me miss my movers which were non refundable. The lack of consideration and definitely the lack of empathy is horribleWashawn R.
Customer did not leave a comment.Brent B.
Customer did not leave a comment.Leah M.
Friendly staff! The website seemed to be a pain to get working for my reservation but the staff on site was helpful in making sure my pickup went smoothly.Sifron B.
There's nothing I can think of. Your employee was very friendly and helpful.Melvin M.
Customer did not leave a comment.Michael R.
Every thing is goodGlenn W.
Customer did not leave a comment.Joel P.
Awesome customer service! Friendly and efficient!!Brian M.
Great customer serviceRoberto O.
Customer did not leave a comment.andrew S.
Customer did not leave a comment.Latoyna N.
Customer did not leave a comment.Mary R.
Truck was dirty (full of sand) and broken. The seatbelt alarm went off the entire time. Staffs solution was to disable the airbag.William M.
Customer did not leave a comment.William H.
The inside of the truck was filthy, with sticky juice all over the cup holders and the back of the truck had broken glass inside and reeked of weed. The truck smoked and would stall and lurch every time I hit 20-30 mph. I will say the two employees who checked me in and checked me out were great and welcoming.Sharon D.
Great customer service!!Jeff B.
Customer did not leave a comment.Justin H.
Customer did not leave a comment.Gregorio B.
Customer did not leave a comment.john J.
Easy, fast and efficient. Could not have asked for a better experience. Plan on using again soon.Adrian H.
Customer did not leave a comment.David F.
Customer did not leave a comment.Dorothy J.
No clear visibility from the road. Tacked at the end of a big parking area. No person on the site and slow with clearning the final paper work.Kristopher G.
Customer did not leave a comment.Brian B.
Customer did not leave a comment.Taylor L.
Awesome experience. Frank, the owner is engaged with the operation & was great to work with. Will definitely keep renting from this location. Great job!Christian S.
Customer did not leave a comment.CAPRYES H.
Customer did not leave a comment.DAVID L.
The owner couldn't have been nicer or more helpful. The back of the truck wasn't completely clean and she apologized profusely and provided a discount over my protests. The location, equipment and price were all ideal and the overall experience could not have been better. Thanks!Jared S.
Customer did not leave a comment.JAY K.
Quicker serviceRobert G.
Customer did not leave a comment.Nigesty Z.
Reservation was for 9am. Representative stuck in traffic. I showed up at 10:30, rep still not there. Arrived a few minutes later. This was not a real location, more like a storage location. No computers, no reps. Had to do transaction over the phone with another person. Not seemless. Didn't get clear of facility until after 10:45. Not like any other Uhaul rental I've ever done.Michael G.
Customer did not leave a comment.Edward B.
Customer did not leave a comment.Lamont H.
Keep doing what you're doing!!!Trevon D.
Customer did not leave a comment.Aaliyah V.
I will NEVER rent from uhaul again. I reserved at one location, go to pick up rental and told at that point I have to travel 30 min to another location to pick up truck. In addition, the tools were not available that I reserved. The worst experience ever!Tracey S.
Customer did not leave a comment.David M.
Mike and the rest of the team provided excellent servicedonelio O.
Very courteous and efficient. No paperwork what so ever!Ken M.
Customer did not leave a comment.Laquita W.
Customer did not leave a comment.Lindsay L.
I received unbelievably terrific support (in the rain!) from this location when a blown fuse on my car was causing trouble with the lighting on the trailer. They were amazing.Will B.
It was just located in the back parking lot of a office park. No building or anythingLawson W.
I booked the location on E independence and was told last minute to go to this new location. It was just an empty parking lot with no workers to help me. The uhaul did not come with any straps or covers like they usually do.Shannon M.
Front desk woman was wonderful to work with!Omar G.
Both employees were nice, well dressed, and very polite. They showed appreciation for my business.Timothy T.
Customer did not leave a comment.Christopher L.
Customer did not leave a comment.ALFRED J.
Customer did not leave a comment.Charles H.
Extremely confusing. No store front. Didn't have the blankets I ordered. Took 30 minutes. Truck was dirty inside and out.COREY L.
A few lights on the dash also I never got my money back that was owed to meHenry K.
The service during pick up and drop off were both fantastic! Incredibly helpful and go above and beyond. I've used this location a few times specifically because of the staff.Paige L.
Outstanding customer service here. Please thank them again for us!Roger M.
The one tie down strap was ripped and not long enough to use. The owner/worker did not use the crank of the jack and tried to hand lift the trailer onto my truck resulting in him running the trailer into my bumperTroy W.
It was excellent.Eric S.
This location and the Management (Frank & Ruthie) are by far the best U-Haul Service I have ever received!Marian H.
Customer did not leave a comment.Thomas B.
They need a physical building to operate the business.MARVA D.
Customer did not leave a comment.Faran A.
It was night time while we were driving and the head lights didn't work very well. It got to a point where it was so dark we couldn't see a line or where the edge of the road is. The entire ride was scary and I would recommend a tune up of the lights or checking to make sure they are alright.Cameron B.
Customer did not leave a comment.Willa H.
Frank was great. Helped make the rental process smooth and easy. Will highly recommend him.Tracy H.
Customer did not leave a comment.WILLIAM S.
Customer did not leave a comment.Bruce B.
Customer did not leave a comment.Sherrie P.
No improvement needed, all is good.AMATHA B.
Was originally scheduled for Windover location Shifted to this location . They were punctual, courteous, and helpful.Jeremy D.
Entire uhaul system was unavailable nationwide when I arrived at the location. Delayed my pickup by over an hour. Uhaul does not have a contingency plan that allows for paper tickets to be written in case the are unable to check clients in through their network.Mary K.
Customer did not leave a comment.Carlton D.
Customer did not leave a comment.Thomas W.
Could not get self checkout code. Store representatives were not helpful. Had to call uhaul and wait on hold for an hour for assistance. Terrible experience overall.Brianna S.
I was told they didn't have a long enough hitch to fit my vehicle. They told me the size. I drove 20 minutes each way to Walmart to get it and it ended up being the wrong size. Then they suddenly had the hitch and ball I needed at the u-haul place! A lot of wasted time!Michele D.
Customer did not leave a comment.PRISCILLA B.
Customer did not leave a comment.JAMES B.
The location I had reserved informed me the day before that they had not truck so I had to drive 30 miles away to my reservation, where I stayed on hold for 30 min prior to an actual representative showing up to the location. The rep was very informative and kind, but as moving is a already a stressful event this did not help my situation. The initial customer service line did not help me whatsoever and I had to hang up and dial another representative before some help was given. I know the times are difficult but the entire ordeal extended my move by another 2 hours.Kristopher P.
Truck had less than a quarter tank of gas upon pickup. I filled up the tank with 8 gallons of gas costing $26 before returning the truck and the overall tank was over a quarter tank line. I was fraudulently charged $47 gas fees even though I did my part as a customer and returned the car with the appropriate amount of gas. This location is a scam and is stealing from customers. Theft.Michael R.
Customer did not leave a comment.Robert A.
Everyone was very nice and helpful. There was no office and was not a professional looking business.CAROL V.
Customer did not leave a comment.Ryan S.
Customer did not leave a comment.MATTHEW G.
Customer did not leave a comment.Robert G.
I wouldn't really refer to a tent off the side of the highway a â€œlocationâ€. It is super hard to find - some places have one address and other have another - and even worse to try to turn a moving truck out of considering it's literally on the side of the highway. Person before us was late returning our truck so it wasn't cleaned at all, including her cigarette butts in the cup holder. The staff was super friendly and kind though, which is why I gave it 3 stars instead of 2.Sarah L.
Customer did not leave a comment.JOSE C.
Not having an enclosed working space makes it uncomfortable to be able to ask questions.Donna K.
Easy check in and check out.Christopher B.
truck seemed newer and well maintained. Location had trucks available and I ended up dealing directly with him other than waiting until the night before to find out where my truck was coming from when I requested onlineDANIEL S.
I rent at this location a lot and they have the very best customer service and always have the inventory I need to rent.Charles H.
My back tire had insufficient air (32) - message on dashboard indicated different tire low (which was reasonable full). Is tire air not checked prior to equipment release?Diana C.
Customer did not leave a comment.sara B.