Customer Reviews for Autoburn Inc

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Autoburn Inc

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Munzer A. on

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Good

Michael P. on

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Customer did not leave a comment.

Isaac W. on

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Uhaul could have quoted me correctly instead of wasting many hours of my time trying to fix an issue.

Peter B. on

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You new system is a disaster. I cancelled a rental about 3 weeks ago as the new system was down and there was no back-up. I rented a truck in Florida, but the older gentlemen was confused by the system and I had a long delay and wound up not being able to make changes to credit card. I rented again yesterday. It was a younger gentlemen who understood the system better, but still incurred delays. When I mad the reservation for this rental I attempted to create an account number and password. After several tries I gave up as your new system could not match passwords. It was not my error. It is always best to test systems before introducing them. Not to worry. Corporations don't worry about customers as you are all saving money and making bigger profits. That is the American way. You competition is so bad that there is no need to enhance customer service. It won't take long before the United Corporations of America reintroduce slavery (Slavery 2.0) making all non corporate officers and politicians serve in a slave state. Sincerely, Peter Brown

Don B. on

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Tom Diane B. on

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Alexandra Z. on

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John K. on

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All went very smooth..maybe bottle water

Jaime K. on

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We were scheduled to return trailer at 9 am and during pick up in FL were asked if we’d be dropping off during business hours, we said yes as we’d easily be able to return by 9 am. Who knew that the location didn’t open until 10. So we made it to drop off the trailer just after 10 (tricky location to find as we had allowed plenty of time following navigation apps). We ended up being charged an extra day, knowing good and well we didn’t really use the extra day at all. I feel they nickel and dimed us for the extra day.

Aung T. on

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Thanks and I will rent again because they are very friendly and good mindset of customer focus.

Andrew Y. on

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Pippa T. on

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Be a little clearer that money may be held on payment method. We spoke about it and they cleared up the “why” for me. It was an outstanding experience overall! Thank you.

tim S. on

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Be there when a customer shows up. Make the pick up NOT last 35 minutes. Be able to print out a contract. Employee who hooked up trailer forgot to insert safety pin. DANGEROUS!!

roger F. on

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Earleas F. on

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The after hours pick up and app system was ABSOLUTELY TERRIBLE!! It took me an hour and several calls to the 800 # to get the issue fixed!! Worse experience EVER!!!

Mark T. on

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MIchael R. on

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eneida C. on

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Darious C. on

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The location is impossible to find even in broad daylight. Its under a new express way, lot of one way roads and hard to see road signs.

gabriel P. on

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Thomas N. on

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Excellent! Aby and Mark were very helpful in helping me hooking up and disconnecting the trailer from my hitch.They made sure i know how to do after hour drop off so I don't get charged extra day. Mark ended up doing it for me. I would rent from this place again.

Mark T. on

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Pauline V. on

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Randy Y. on

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Have a person actually present at the business. The UHaul facility was supposed to be open until 6 PM it wasn’t! Very weak! The only way the return happened was by contacting the 800# and using the drop box. We actually returned the rental earlier than the contact date,

Amanda T. on

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I called in early August to rent a 4x8 towable cargo trailer. When I arrived at the pick up location, I was informed the reservation stated I was to receive a cargo van. I contacted the area manager Percy to resolve this matter and request a complaint be filed with reservations and a review of the call occur to show the error was made my reservations. Rather than handling the request to file a complaint, Percy continued to state “Like I said, I don’t work for the reservations department, you’ll have to call them.” Arrangements were made to take a 5x8 trailer instead as it was the only available option and Percy advised he would credit me for the inconvenience. The trailer was picked up on Saturday 31Aug and returned by 830am on 02Sep. I received an invoice on 03Sep2019 from Uhaul charging me for a 5x8 trailer from the 30th to the 3rd. I would like to receive a refund for all inconveniences experienced as a result of the negligence of the Uhaul staff.

DORAN S. on

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The windshields in your vehicles look like they haven't been washed since they were purchased. This is a dangerous thing for your drivers.

Roberto B. on

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Is not fair that I have to paid parking when is like 20 Emty space !!!!

PETER G. on

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Travis L. on

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The advertisement for this location does not list the fact that the owner has a large parking lot but he will not allow his uhaul customers to park in it unless they pay a fee of $15. I was not told about this until I had ALREADY rented my truck. When I protested that this was not advertised and I would have not rented from him, he said it was uhaul’s policy and not his. Which is not true. The owner would not let me take my rental truck unless I moved my car to the “street” which was actually the road in front of his business and where you aren’t supposed to park. AVOID!

JOHANNA G. on

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They did not explain anything. Just told you to look at your phone, sending you a text or email, sent you out the door, hooked you up then walked away. I recommend better communication with customers regarding the contract.

John B. on

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Very friendly and helpful. Great experience!

erin M. on

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I’d like to think this location with all of its fancy renovations going on would be enjoyable but it was not at all. I dropped off my trailer at 4:05pm on a Thursday and unknowingly this shop closed at 3. So much for regular business hours. Then that put me in a tailspin of having to unhitch and move it alone. I called a rogue number on the door and was simply told to drop off my trailer through the app or I would be further charged. Seriously it was awful and this only caused further issues. The ordeal is still ongoing because I was charged $20 for not folding the furniture blankets I didn’t know needed to be folded.

Kyrsten R. on

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Shawn S. on

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sean M. on

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The pictures were not up to date on the app so I had to dispute pretty much all of them which was extra effort.

David M. on

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The folks at this location were very nice and helpful.

camille B. on

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Steven R. on

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Very easy and helpful drop off.

jon S. on

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Sanj P. on

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Calvin M. on

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I had a nice guy to assist me with everything

Rasheedah M. on

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Charles B. on

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The folks at Autoburn are very helpful and great to work with. I highly recommend this location for your rental needs.

Robin H. on

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Matt M. on

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I dropped off the truck before the location opened.

Julie G. on

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Pam K. on

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4' X 8' trailer, one way rental from TX to NC was easy and efficient. Definitely recommend.

richard S. on

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Jeffrey G. on

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Theresa C. on

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randy W. on

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No one there Sat at 412pm. Left truck and called u haul 800 number. Stopped by a Monday 6/17 to drop off dolly..again no o e there at 1015 am. Kim from u haul corporate called me on Thursday 6/20 stating I had not turned in vehicle. I had to go out of my way to go 15 miles to personally find my truck in exactly the same spot that I had dropped it off. Finally gentlemen opened locked door to office and I had him and Kim talk to ensure my contract would be closed ASAP. Extremely poor professionalism. Kim was very very nice.

Hunter M. on

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There was a guy who worked there, can't remember his name, but he was SUPER helpful. If applicable, I will use this place again.

Robyn T. on

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We dropped truck after hours.

Randolph V. on

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At the pick up time, no one was at the business. 10 minutes and a call before anyone showed up.

dennis G. on

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HENRY R. on

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Derrick T. on

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Leann S. on

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John D. on

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The truck smelled horribly of smoke. Then when I returned it in Charlotte the building was empty. then he called me and said the truck was dirty and charged me $25.00 clean up. I protested but he said to bad. Plus the the truck had 3qtr tank full whe I picked up. I filled the whole tank and he still said to bad. I want my $25.00 back or I will use budget for now on.

Jamison M. on

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James K. on

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Auroisa T. on

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pawel K. on

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Lawrence W. on

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Zachary J. H. on

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The office at the pickup location smelled strongly of cigarettes. No one smoked while I was there, but the room seemed to be filled with smoke and ventilation was not good. I smelled as if I had been smoking after I left. The people there were very nice.

Doug B. on

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Randouff V. on

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Insurance rates are higher for no reason

James F. on

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Pickup and drop off were very simple. Trailer has all the chains and light connections needed to get going.

Debra P. on

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Had told Zee 2 days prior to pick up that I needed to be there by 10am when they opened and to have paperwork ready... such an ordeal and by the time he got us keys to truck it was 10:45am putting us behind time for movers we were paying by the hour in Matthew's and Wilmington!!.... plus the truck I found out later from my friend driving it smelled heavily of marijuana.... DO NOT USE THIS LOCATION!!

Suzanne S. on

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Explain the drop off process in advance with the "picking up your truck" email. It was easy, but didn't know what to expect.

Randouff V. on

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Customer did not leave a comment.