Customer did not leave a comment.Kurt S.
Customer Reviews for Autoburn Inc
(U-Haul Neighborhood Dealer)
Indian Trail, NC 28079
Services at this Location:
- Mon-Sat: 10 am - 4 pm
- Sun: Closed
Special Operating Hours
- 5/16/2021 - 6/30/2021: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing to do with location or equipment. The main UHaul company was unreachable on Saturday morning. I tried to chat or call and spent over 20 minutes on hold and never got anyone. Just gave up. Worthless. I needed to make a change and could not.Edward O.
No issues with this location.ROBERT C.
Allow for partial checkins before getting to the lot to save time. I had to enter information multiple times.Jonathan K.
Customer did not leave a comment.JAMES C.
Customer did not leave a comment.James C.
The suspension on the trucks need work - it was clean but a very bumpy ride compared to Penskejohn B.
Customer did not leave a comment.Claudia H.
The lot is very congested. Many close parked cars. Hard to maneuver large truck around. The truck was junk. Not road worthy. The truck started and hard extremely loud power steering pump noise. The exhaust was leaking. The truck shakes at speed. The steering wheels vibrates a lot! The driver side window vibrates and knocks from all the vibration of the truck. This truck needs to be retired or fixed before anyone else gets behind the wheel. I am extremely disappointed, for paying to rent a truck and receiving such poor quality experience. I cannot imagine being assigned this truck for a long distance move. Dangerous! Used the 24/7 pickup and was unable to request a different truck. I do not recommend. I was let down because I had good experience in the past.Vlad M.
Super helpful guys. Great customer serviceRobert R.
Pick up and return was easy-- Contact people were very friendly and explained all of the steps really well.Joseph M.
Customer did not leave a comment.Patrick S.
Customer did not leave a comment.Michael H.
No issues at all with this location good customer serviceJohn M.
The sign states that there's a free WiFi but there is no free WiFi.Hani N.
Customer did not leave a comment.Edgar M.
Drop off was quick, they do not know how to invoice or look into problems.Jeron T.
Customer did not leave a comment.Katherine H.
Before hours (closed) pick up. NONE of the moving accessories on the order were provided (appliance dolly, furniture dolly, pads), causing us a 100 minute delay waiting for an alternate UHaul location to open. We found a replacement appliance dolly and pads,, but still had to pay for it (again)! We never got a furniture dolly. Also, the pickup location was changed without our knowledge. This an extremely frustrating thing to find out in the dark at 7am on a holiday morning.... unacceptable. It would've been simple to notify us of the change. UHaul certainly knows how to reach us, as we received a pile of marketing emails over the last week (since reserving). Additionally, the truck ramp was in poor operating condition. It took two professional movers to get it back working correctly. The only thing positive about this rental experience was the excellent moving labor, which was a 3rd party booked via UHaul. Next time we move, we'll book labor directly with them and will find another rental provider. We are extremely disappointed with UHaul for many reasons.Kent M.
Customer did not leave a comment.Matthew C.
Customer did not leave a comment.Robert R.
Customer did not leave a comment.Pavel M.
Customer did not leave a comment.robert M.
Customer did not leave a comment.Amy Z.
Customer did not leave a comment.NATHAN W.
I am done with U Haul. This location was simply the drop off.Mark D.
Customer did not leave a comment.diana W.
Friendly, honest service. Great experience overall with U-Haul!JONATHAN M.
Customer did not leave a comment.David C.
Customer did not leave a comment.Raymond M.
Customer did not leave a comment.CHRIS T.
Customer did not leave a comment.Kenneth C.
Customer did not leave a comment.DANIELLE C.
Customer did not leave a comment.FAISAL K.
Customer did not leave a comment.Mark W.
Hard to park, not very ample. Hard to findANDRES S.
Hard to find, hard to parkAndres R.
Customer did not leave a comment.CALVIN E.
Customer did not leave a comment.Allan B.
Customer did not leave a comment.Matthew J.
Customer did not leave a comment.Jim B.
Customer did not leave a comment.Robert R.
Customer did not leave a comment.Jeffrey B.
Customer did not leave a comment.Ron C.
Customer did not leave a comment.Amy C.
The cab of the truck smelled horrible. Like someone went to the bathroom in it. The oil in the truck needs to be changed.Michael M.
When filling up with gas for the first time after getting truck, I noticed the inside driver's side back tire was low in air. The tire would not take air. Upon further inspection, the tire had a hole in the side wall. Turns out the outside tire next to the tire with the hole was bald. I was driving the truck one way over 1,000 miles! My concern after this experience is that some of the smaller â€œmom & popâ€ locations do not inspect their equipment before releasing it to the customer. They are more concerned about just making money and not the safety of the customer. For the future, I will go to the official UHaul Moving & Storage locations. I am and will continue to be a loyal customer. The truck should be inspected before releasing to customer. The truck inside the back was not cleaned out. Would not give me a paper contract. Only sent contract by email.Diane C.
Only sent email contract. Would not provide a paper contract. Seemed very new to U-Haul. I do not plan to go back to this location.Diane C.
I dropped the truck off at 10:00am, building locked, no one there.Richard M.
I will have to give them credit for their customer care. I had to cancel my reservation (upon arrival due to not knowing about the 2 in ball). I was upset when I left. Found a ball, and went back to them (without calling or scheduling another reservation). They immediately jumped into action to make sure the same trailer was available . Even with their busy schedule they made time for me AFTER I CANCELED!!! That was very impressive to me.angie G.
The after hours return process did not work for me on Sunday evening or Monday morning. I had to call U-Haul 800 number to get assistance Che Koning the trailer in to prevent me making a third trip to the locationROGER N.
I told the store manager I would be returning the trailer after hours and he said to just drop it where I found it and I was good to go. I returned it at 6:00pm, 2hrs ahead of my return deadline exactly where I picked it up. The next morning I got an email that they charged me for 2 full days plus a $20 fee for returning it after hours ($102.25 instead of the original $40 something for my 8hr rental). They ended up removing the 2nd day charge, but wouldn't budge on the $20 fee even though they said all I had to do was drop the trailer where I found it. I was apparently to fill out an online after hours return form that was posted on a small sign on the side of the building exterior, but they made no mention of that during the rental process. The workers there were polite and professional but I felt it was ridiculous to charge the fee when I had photographed evidence of my return time and they had security cameras that could have also verified it. I'll definitely not rent from that location again.Hayden M.
The charge for this rental to drive around locally is outrageous.James M.
Customer did not leave a comment.Brian R.
Customer did not leave a comment.Joshua T.
Customer did not leave a comment.Michael A.
Trailers were sitting in a dry, grassy field. Called the business to verify my rental was returned properly as I did my return online but had not received an email confirmation and the representative at the business never called me back.Greg M.
I rented a 6' X12' that was not at this location I had to wait an hour for the place to open. Supposed to open at 0800 and did not till 0900. I had to take a 5' X 8' and had to make it work by over packing.Ronald H.
Very gratefulyJOSE M.
Customer did not leave a comment.Judith L.
Customer did not leave a comment.JOSEPH S.
Customer did not leave a comment.Judith L.
Customer did not leave a comment.David W.
Location was not opened on time and the person who had to rent equipment had to be called so I could pick up took over an hour to complete allMark L.
Customer did not leave a comment.Jason M.
Customer did not leave a comment.Griffin B.
Customer did not leave a comment.MICHAEL B.
Customer did not leave a comment.John M.
Customer did not leave a comment.Paul Y.
I was instructed to use the contact less return method. I was concerned when my phone's low memory did not upload the pictures. However, I took the pictures as best that I could.Aurora W.
Customer did not leave a comment.timothy B.
Due to the recent expansion highway 74 it makes it difficult to find using gps ... I recommend plKimberly M.
Customer did not leave a comment.Oleg D.
Why did my email address go out to all these insurance companies? Right after I rented your truck I get slammed with insurance offers.Ray M.
Everything had to be done online. Had to call multiple times to get someone from another location to help because the location manager where I picked up the truck was not answering his phone. I was charged multiple times before even returning the truck. Was promised a refund of one of the charges, only received a partial refund. Very poor service from this location.Kimberly Y.
I didn't need the truck the whole time that I thought. I picked it up at 10:58 on Monday and returned at 12:10 on Tuesday. I don't think I should have been charged a full day rental for the extra hour and a half. I'm not saying that I shouldn't pay something but I think it's a little ridiculous to charge me the full days rental for an hour and a half late.AARON S.
Be upfront about the full details of what you will be charged, I had the truck @ a rate of 29.95, drove 16 miles,when i dropped off I ended up paying almost $100...a complete rip off, but the truck was clean and drove well! I would rather research all choices before I choose this type of service again...much different from my quote at booking!! More like an overhaul!Miguel D.
Customer did not leave a comment.Stuart T.
Not a thing. Don't change anything! Very friendly!SHIRLEY B.
Customer did not leave a comment.Gustavo S.
The guy was very friendly that goes a long way with meKimberly M.
I had a ton of problems with checking in and out. The owner of the store was late. Once out it was fine. I had problems with the app checking out but finally got it.Paul J.
Customer did not leave a comment.Chad O.
Customer did not leave a comment.Andrew D.
Customer did not leave a comment.Bobby A.
Customer did not leave a comment.Mark H.
The employees are friend;y, helpful and a pleasure to work with. U-haul's technology is awful. You really need to upgrade your software and appAndrew Y.
Customer did not leave a comment.Curtis S.
Everything was great!Bowing S.
Customer did not leave a comment.Justin S.
Sent nonpayment info to collections when they did not use the correct address given to themLisa V.
Customer did not leave a comment.Todd W.
Customer did not leave a comment.Michael P.
Uhaul could have quoted me correctly instead of wasting many hours of my time trying to fix an issue.Isaac W.
You new system is a disaster. I cancelled a rental about 3 weeks ago as the new system was down and there was no back-up. I rented a truck in Florida, but the older gentlemen was confused by the system and I had a long delay and wound up not being able to make changes to credit card. I rented again yesterday. It was a younger gentlemen who understood the system better, but still incurred delays. When I mad the reservation for this rental I attempted to create an account number and password. After several tries I gave up as your new system could not match passwords. It was not my error. It is always best to test systems before introducing them. Not to worry. Corporations don't worry about customers as you are all saving money and making bigger profits. That is the American way. You competition is so bad that there is no need to enhance customer service. It won't take long before the United Corporations of America reintroduce slavery (Slavery 2.0) making all non corporate officers and politicians serve in a slave state. Sincerely, Peter BrownPeter B.
Customer did not leave a comment.Don B.
Customer did not leave a comment.Tom Diane B.
Customer did not leave a comment.Alexandra Z.