Customer Reviews for Backwards Mechanics
(U-Haul Neighborhood Dealer)

62 reviews

4200 1/2 W Yellowstone Hwy   Mills, WY 82604

(307) 224-4709

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat-Sun: 10 am - 6 pm

Services at this Location:

Contact Us

(307) 224-4709

4200 1/2 W Yellowstone Hwy
Mills, WY 82604

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat-Sun: 10 am - 6 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

sarah D. 
Rating:
2.0

No jack on the trailer is a joke. I will not rent again because of this. Everyone I have told says they won't use uhaul for that reason

brey E. 
Rating:
5.0

They seemed genuine about us leaving happy! They had great attitudes and quick to get us taken care of.

ADINA H. 
Rating:
5.0

Customer did not leave a comment.

Linda S. 
Rating:
3.0

Customer did not leave a comment.

John G. 
Rating:
5.0

Customer did not leave a comment.

Martin L. 
Rating:
4.0

The right back tire was bald

Lyla H. 
Rating:
5.0

Customer did not leave a comment.

ANTULIO L. 
Rating:
3.0

Customer did not leave a comment.

JORDAN A. 
Rating:
5.0

Customer did not leave a comment.

LORI J. 
Rating:
5.0

Customer did not leave a comment.

Richard A. 
Rating:
4.0

Customer did not leave a comment.

TIMOTHY C. 
Rating:
4.0

There was no issue at this location but of course the Initial location that I was booked at didnt have the 15' truck that I had reserved. I was told that the lady that had the 15' truck had a grand piano that had to be moved and she had to hire movers so they had no idea when the truck would be back. So I instead had to accept a 26' truck. They took some money off of the price but of course I had pre-paid and havent seen the refund of what they cut the price down.

John H. 
Rating:
3.0

Customer did not leave a comment.

DONNA R. 
Rating:
5.0

Customer did not leave a comment.

DAVID D. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL RYAN P. 
Rating:
5.0

Customer did not leave a comment.

STACEY LEE H. 
Rating:
4.0

We had to sweep out the truck and the cab had sticky stuff spilled.

Edwin William C. 
Rating:
5.0

Very friendly staff

Gerald F. 
Rating:
4.0

Nothing

David V. 
Rating:
5.0

Customer did not leave a comment.

TEENA M. 
Rating:
5.0

Very friendly and service is quick and convenient.

Marcella W. 
Rating:
2.0

Truck was dusty and dirty the radio did not work. You could barely see out of the windshield

FRANK BERTRAM M. 
Rating:
5.0

Customer did not leave a comment.

PHILIP MICHAEL B. 
Rating:
4.0

Repair and remodel your equipment. Trailer was worn out. Barely functional.

JOHNNY R. 
Rating:
5.0

Customer did not leave a comment.

TROY C. 
Rating:
5.0

Customer did not leave a comment.

Ian D. 
Rating:
3.0

Make sure it's clean inside and the alignment is good

Christina O. 
Rating:
2.0

The trailer had a flat tire. The reservation was useless, uhaul called the day before to say they didn't have any locally. I had to drive five hours to use mine. Then they charged me another day because I drove the five hours to make my original time frame. On top of that the rear tire was flat with a nail in it.

JEFFREY P. 
Rating:
5.0

The owner of the mechanic shop was very helpful with everything.. If I need another uhaul or any mechanic work I'll definitely go back to them.. great place

BRENDA V. 
Rating:
4.0

Direst driver seat and sticky stuff on flood Matt's and center console.

ANGEL J. 
Rating:
5.0

Customer did not leave a comment.

Hanz O. 
Rating:
5.0

I was originally told that my pick-up location was at 2nd street in Casper. The employees there were terrible! A young girl complained the whole time we were speaking with her and had an attitude towards her manager. He wasn't much better and snapped at her. They were very unprofessional. I am so glad we got to Backwards Mechanics where everyone was polite, professional and very helpful!!

April Leigh F. 
Rating:
1.0

Very poorly run. Ramp didn't have proper pin. Modified my reservations without approval.

BILL M. 
Rating:
2.0

Better signage to locate location.

RACHAEL C. 
Rating:
5.0

Quick, easy in and out. Crew helped me unhitch and had me on my way in no time!

Travis B. 
Rating:
5.0

Customer did not leave a comment.

JOHN FREDERICK G. 
Rating:
4.0

Customer did not leave a comment.

Sharon W. 
Rating:
3.0

The lady that checked us in and out was not real friendly and acted as if she were very over worked and we were bothering her.

DAGNY ALAN G. 
Rating:
5.0

Customer did not leave a comment.

Patrick J. 
Rating:
5.0

Customer did not leave a comment.

Dan P. 
Rating:
5.0

Customer did not leave a comment.

Ray B. 
Rating:
5.0

Customer did not leave a comment.

David F. 
Rating:
5.0

Very helpful

john O. 
Rating:
2.0

I rented two trailers (a 4x8 and a 5x8) in Casper WY for my daughter going to Salt Lake City and for me going to Bernalillo NM. The reservations were actually made at a U-Haul outlet more handy for us, but when the day came our two trailers were only available at two DIFFERENT outlets (and not at my preferred outlet). Long, dismal story short, the two outlets confused our trailer sizes and destinations. One site couldn't find my preferred drop-off location in its computer so "scheduled" my drop-off at a NM site 225 miles away! I'm a big fan of U-Haul and have almost always experienced efficient, simple pickups/drop-offs. This time, no.

Ronald F. 
Rating:
5.0

Customer did not leave a comment.

barbara A. 
Rating:
5.0

I've had a lot of negative experiences at uhaul but both locations and equipment was surprisingly satisfactory. Very happy with the customer service at both locations

Cale G. 
Rating:
3.0

Customer did not leave a comment.

Marc S. 
Rating:
5.0

Customer did not leave a comment.

THOMAS EDWIN C. 
Rating:
5.0

Tell customer to have a 4 pin flat adapter and a 2” ball before picking up the trailer

DAVID ROBERT A. 
Rating:
5.0

Customer did not leave a comment.

RAYMOND GENE B. 
Rating:
2.0

Customer did not leave a comment.

DONALD FRANCIS G D. 
Rating:
1.0

I got over priced

Roberto C. 
Rating:
5.0

Staff was awesome. Thanks. In and Out fast easy, and safe!

Frank B. 
Rating:
3.0

Right back tire was low Had to air up and continue to watch it every few hours.

TIM C. 
Rating:
5.0

Customer did not leave a comment.

James O. 
Rating:
5.0

Customer did not leave a comment.

Coleen S. 
Rating:
5.0

Customer did not leave a comment.

Debbie K. 
Rating:
5.0

Customer did not leave a comment.

kymberly P. 
Rating:
5.0

Customer did not leave a comment.

Tammy M. 
Rating:
3.0

Customer did not leave a comment.

Jeffrey S. 
Rating:
5.0

This lady was awesome. She made for a comfortable and easygoing drop off.

Keith I. 
No reviews have been submitted for this location.

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