Once again, the professionalism and ease of the rental return is what makes this place a hidden gem. Wonderful experience.
Jeff Jensen
Customer Reviews for Backwards Mechanics
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very friendly, quick service
Dean WelchIt was dark when we returned the truck and the lighting at this location is not very good. It wasn't clear where to park.
Keith SinesI will not recommend u haul to anyone
James HensonExcellent service. I go there everytime I need something
MICHELLE LYNNI waited upfront for a long time and nobody offered to help me or acknowledged me. Ended up doing it on my phone.
Tawnya MillerI reserved a truck 3 weeks in advance. I asked for a 20 ft truck and only got a 15 ft. I wanted to pick it up 30 min from my home town. Last min I was told I had to drive 2 hrs away to get my truck and still got a 15 ft truck. When I dropped it off I was told I was 90 miles over. I am very unhappy and want the over mileage fee to be dismissed. I did not go over any miles and I was very very inconvenienced last min in picking up my truck in the first place. I am not happy with uhaul at all on my move
AMANDA CASSELLI thoroughly enjoyed my experience with uhaul. The weather was horrible and despite the harsh conditions the employee came out and hooked up my trailer, verified the lights worked properly and sent me on my way in a timely manner.
Dean HalvorsonNo need to improve. I reserved a truck size to small, if I had a bigger truck I would have been super happy, every thing uhaul was great. I wish they had blue tooth radio. Next time I’ll bring an aux cord.
Desiree Gray-MefferdThe truck was disgustingly dirty the window was completely covered in bug guts the truck ran like absolute dog crab I'm like absolute dog crap the exhaust was out of it it had no power I'm surprised it made it to my destination this truck should have been taken out of service a long time ago I go especially because it was a Ford with a V10 it had no power
ROBERT BARTLEYThis was a terrible experience. I was sent to a different location than I chose. This location opened 3 hours later than I needed. I ended up paying moving helpers for 3 hours of doing nothing. I had reserved an appliance dolly. This location hasn’t had an appliance dolly in over a year. I was told I wasn’t going to be charged for the utility dolly I was given. However I was charged for the appliance dolly. This is not the first time I have had issues the my U-Haul reservations but it will be my last. I will never use U-Haul again nor will I recommend it to anyone.
Elizabeth ProvenceNo jack on the trailer is a joke. I will not rent again because of this. Everyone I have told says they won't use uhaul for that reason
brey edwardsThey seemed genuine about us leaving happy! They had great attitudes and quick to get us taken care of.
ADINA HOWARDThe right back tire was bald
Lyla HarmonThere was no issue at this location but of course the Initial location that I was booked at didnt have the 15' truck that I had reserved. I was told that the lady that had the 15' truck had a grand piano that had to be moved and she had to hire movers so they had no idea when the truck would be back. So I instead had to accept a 26' truck. They took some money off of the price but of course I had pre-paid and havent seen the refund of what they cut the price down.
John HamiltonWe had to sweep out the truck and the cab had sticky stuff spilled.
Edwin William CurranVery friendly staff
Gerald FancherNothing
David Van BenthusenVery friendly and service is quick and convenient.
Marcella WrightTruck was dusty and dirty the radio did not work. You could barely see out of the windshield
FRANK BERTRAM MORANRepair and remodel your equipment. Trailer was worn out. Barely functional.
JOHNNY RENFROMake sure it's clean inside and the alignment is good
Christina OlsonThe trailer had a flat tire. The reservation was useless, uhaul called the day before to say they didn't have any locally. I had to drive five hours to use mine. Then they charged me another day because I drove the five hours to make my original time frame. On top of that the rear tire was flat with a nail in it.
JEFFREY PARKERThe owner of the mechanic shop was very helpful with everything.. If I need another uhaul or any mechanic work I'll definitely go back to them.. great place
BRENDA VANCLEAVEDirest driver seat and sticky stuff on flood Matt’s and center console.
ANGEL JOHNSONI was originally told that my pick-up location was at 2nd street in Casper. The employees there were terrible! A young girl complained the whole time we were speaking with her and had an attitude towards her manager. He wasn’t much better and snapped at her. They were very unprofessional. I am so glad we got to Backwards Mechanics where everyone was polite, professional and very helpful!!
April Leigh FeatherVery poorly run. Ramp didn’t have proper pin. Modified my reservations without approval.
BILL moonBetter signage to locate location.
RACHAEL COLLIEQuick, easy in and out. Crew helped me unhitch and had me on my way in no time!
Travis BourneThe lady that checked us in and out was not real friendly and acted as if she were very over worked and we were bothering her.
DAGNY ALAN GRANGERVery helpful
john oconnerI rented two trailers (a 4x8 and a 5x8) in Casper WY for my daughter going to Salt Lake City and for me going to Bernalillo NM. The reservations were actually made at a U-Haul outlet more handy for us, but when the day came our two trailers were only available at two DIFFERENT outlets (and not at my preferred outlet). Long, dismal story short, the two outlets confused our trailer sizes and destinations. One site couldn't find my preferred drop-off location in its computer so "scheduled" my drop-off at a NM site 225 miles away! I'm a big fan of U-Haul and have almost always experienced efficient, simple pickups/drop-offs. This time, no.
Ronald FranscellI’ve had a lot of negative experiences at uhaul but both locations and equipment was surprisingly satisfactory. Very happy with the customer service at both locations
Cale GouldTell customer to have a 4 pin flat adapter and a 2” ball before picking up the trailer
DAVID ROBERT APPLEBYI got over priced
Roberto CarbajalStaff was awesome. Thanks. In and Out fast easy, and safe!
Frank BarelaRight back tire was low Had to air up and continue to watch it every few hours.
TIM CHAMBERSThis lady was awesome. She made for a comfortable and easygoing drop off.
Keith Ingledew