Customer Reviews for Ballpark Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Ballpark Self Storage

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Kelly M. on

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Received a call the night before that we could not pick up the van at the reserved time and could either go to a different location or pick it up an hour later. The van was clean but there was an appliance dolly in there (no requested and took up significant space) and the van was on empty. But the service guy was great

JOHN T. on

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Customer did not leave a comment.

Lisa S. on

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Joye was very friendly and helpful. Joye made my rental experience better

Chris H. on

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I would recommend based on location, if needed. However -- the vehicle was DIRTY, outside AND inside. But guys, the real issue was not with the location OR the vehicle -- your app delivers an absolutely TERRIBLE user experience. I would LOVE to speak with someone about this in greater detail -- if you really care. There's a LOT to it, but in the end, I had to go into the office and wait in line to get my key anyway, which TOTALLY OBVIATES the reason for using the app in the first place. Just really, dreadfully bad. Awful.

Jerry L. on

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Customer did not leave a comment.

Richard L. on

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Osvaldo checked me in and told me that they closed at 5:30 pm. I drove one hour through traffic and arrived at uhaul at 5:22 pm to find the door locked. I tapped on the window for 5-6 minutes before Osvaldo appeared and it was about 5:28 pm. I told him that I wanted to check out. He said that he had to leave. He came back to the door and opened it to talk to me and I stepped in. He then asked me to step out because he had to close the building. I said that I would if he would check out my vehicle. He said man-to-man that he would. Once I stepped outside he quickly locked the door and then laughed at me and said I am leaving. He escaped the back door. I waited maybe ten minutes and I could see where he might reappear to walk out. He walked out and I went up to him and asked why he tricked me. He repeated again to drop the key in the drop box and they would check it out. I repeated that I wanted a receipt and that I was there 8 minutes before closing. He refused to check me out and said come back at 9 am. I reiterated that I was worried about leaving the vehicle overnight in the Gaslamp area with a baseball game but he was not sympathetic and in fact rude and aggressive. I returned at 9:00 am today and he tried to charge me $10 insurance fee when I specifically told him yesterday that I would waive all coverage. I have never taken extra insurance especially for such a short trip. Ultimately he waived it but gave me a hard time about it and was disrespectful. Osvaldo knee that I am an MD and had an event to attend to at 9:00 and I didn’t finish up until 9:15-9:20 with all of the difficulty. I asked his coworker Chelsea for his name and the name of the manager. Please have the customer service rep for USA Uhaul contact me. U haul should shut down this location. Thank you, Dr Richard Leung 619-993-2888.

Carolyn C. on

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Perfect nothing to improve.

Richard G. on

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The van floor was not swept clean at time of pick up. I had moving pads which became dirty!

Ismael H. on

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Customer did not leave a comment.

Damian C. on

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Quality customer service from agent, made the experience so much greater!

John C. on

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Amy C. on

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Great front office staff.

Terelle A. on

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Worst experience I have ever had. The truck itself was fine but the location was horrible. No gas station near by so even though I went to fill up I was below the starting amount by the time I got to the location and was hit with a $30 fuel fee plus 10 for gas. Then even though i used the mobile access and brought the truck back a 6, the location was closed and with it the "lot" (which is really just a garage) I was supposed to return the truck to. I was not informed that the lot would be inaccessable and ended up getting a $50 while I was trying to figure out where to leave it. I'm never using this location again.

Angel H. on

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Excellent customer service, big thank you to Joey, a great asset to the company!!

Julius D. on

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The men were 100% terrific. I would love to use them again.

Denise W. on

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The 3 staff members were all at lunch when I arrived to pick up the van. Their sign said they would be back at 12:40. However. They did not return till 1:05. They should leave 1 person there all the time.

Tommy H. on

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Have rental ready for pick up at scheduled time

Karly F. on

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So easy!! Great communication. Could not have been any easier.

Lisa S. on

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Amazing customer service staff!!

Joseph C. on

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Nothing. Great staff!

Regina P. on

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Outstanding Customer Service!

ALI A. on

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Great customer service.

Nitin J. on

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I was incorrectly charged for fuel. I left the van with the exact same fuel reading as what it was when I rented it. Please remove this charge. Thanks!! Nitin Juneja

Bob J. on

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Bob J. on

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Joseph C. on

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The team at Ballpark Storage is great! Thanks to Joey for taking great care of my rental.

Jim L. on

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It was very convenient and Tony was real helpful. Don't change a thing.

Lynn K. on

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Excellent, very friendly and helpful staff.

Viara Q. on

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caylee p. on

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The main problem I had with this downtown location is that there is nowhere to leave your car when you use their vehicle. Also, they don't have much inventory. I needed to return the van within my 4 hour rental period. Staff was nice.

Joseph C. on

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Tony is a great! He handles each person with respect and patience. This particularly challenging with the number of neighbors without homes who store their belonging at Ballpark Storage.

PETER D. on

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Customer did not leave a comment.

Delilah M. on

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e cigarrette smoke

Michael M. on

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Customer did not leave a comment.