Just build the office .i mean the branch office.
DEGU J
Customer Reviews for Yak Towing & Recovery
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Went to the location and it wasn't the same address as it was on the website. I specifically reserved a 20-ft truck and the dealer rented my truck to the guy in front of me I specifically had to go to this location because none of the other locations had a 20-foot truck I'm a professional mover and I lost out on $1,000 job because the truck was too small.
Shawn RWindshield wipers need replacing.
MARRIS JU-Haul pulls hard to the left had a hard time keeping it on the road with major wind.
MARISSA SGet it together.
earnest rYak was very unprofessional and I had many trash items in the truck. They tried to charge me extra when they didn’t have the 10 ft that I requested because they only had 15 ft option. I would not recommend.
JEREMY RI originally went to Whites Creek pike location because website showed the equipment available, when I got there the guy wouldn’t rent it said a light was not working. Then went to Murfreesboro road location and couldn’t find anyone, guy finally showed up and rented to me. One big hassle.
Lonnie PIt took 45 min to pick up a U-Haul I had already reserved.
KENNETH DThey do not have a proper office. It is unsafe and lacking accessibility needs. They cannot support mobile check in but advertise that they can. They are inept, unprofessional, and unhelpful. Instead of apologizing about not having my rental equipment, they blamed me for using mobile check in.
Seth G