When I went to pick up my truck it took me nearly an hour and a half because your check in procedure kept saying my session had expired. I stood in the parking lot on the phone trying to resolve the issue. When I finally got the check to work I was charged additional 68 dollars, then when I got the truck it was completely empty, so I filled the gas and only used half a tank and only got back a quarter tanks worth. Then I had to take a detour to my moving location and got charged additional 23 dollars. Also the didn't have any windshield wiper fluid and couldn't clean the windows to see better.Brandyn P.
Customer Reviews for Bay Area Auto Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Elizabeth N.
no improvements needed. great service thanks guysMohammad A.
Customer did not leave a comment.David W.
nothing, process was smooth and easy staff was friendly.DAWOOD K.
Customer did not leave a comment.Gilbert C.
Customer did not leave a comment.Mary T.
no headache when i rented this cargo van. Simple getting to the place of buisness. i did not know it was a uhual location its more of a regustration serve buisness but no problems locating. customer service was friendly. return process was easy even after hours.mohamed M.
No one was at location for assistance. Truck was dirty. Gas gauge was little over half and that's what we replaced. However I was still charged for gas!?!Renee B.
place was convenient and clean. Dont have much to say but it was a positive experience and the person who helped was friendly and kind.JAMES S.
truck was clean i did not see any problem with my reservation. Easy process.minar K.
The online process took about 30 plus minutes to get everything that we had already provided. The truck was dirty and on empty but the worst part was the customer service representative that was very demeaning and condescending toward me. The remedy was a discount with the gentleman who checked me back in when I returned it early. Moving is very stressful anyway but it should be a better process.Deborah W.
Customer did not leave a comment.Dean B.
Customer did not leave a comment.ABDO R.
simple and easy no problems i hadobad A.
Customer did not leave a comment.JAMES S.
easy drop off place near my homeamar Z.
truck did the job the worker was helpful 5 stars.hamzzah S.
no complaints. thanksJessica W.
store was packed with stuff to buy ! not much truck inventory due to so many people moving but not their fault. i also had to wait for the person who had my truck and didn't make it back in time for my reservation but thats also not their fault. other than that the truck was clean and nice the staff was friendly and the store was clean! thanks guys ! will be coming back here to rent my next uhual.samir A.
great customer service truck was well.hameed S.
Customer did not leave a comment.Diane R.
Customer did not leave a comment.FRANCISCO JAVIER E.
no complaints ! everything in the truck worked perfect. and the service was good !hamzzah S.
great hospitality ! the lady their helped us get in and out. last minute reservation we made as walk ins after getting turned down by many other locations. WILL BE BACK AGAIN ! 👍🏼amar Z.
Customer did not leave a comment.Arlene A.
been to many uhual locations but i must say this was the nicest customer service and the van i received was great ! no complaints !abraham A.
Customer did not leave a comment.Andre C.
Customer did not leave a comment.Robert A.
nice truck ! good clean office location. customer service was great helped me rent my first ever truck with no headache. will be seeing you guys again soon ! thanks for your help!Mohammed G.
When your customer pays for a service please honor that service agreement instead of making changes to fit the needs of the store location. I would inform all customers to take a picture of the truck gas hand before returning truck keys as proof of contract obligation because your shop is dishonest and will charge you gas fees.brandy L.
Customer did not leave a comment.Yim L.
Received no customer service. The documentation system for showing pictures was flawed and I had to submit information twice. There was no gas in the truck. The manager allowed people to block the driveway and I had to ask them to move in order to take the truck out. I lost over an hour getting gas and getting the truck from the location.Harold L.
Vehicle needs maint. Rental process is a pain. Glad I didn't try and pick it up with only my phone.Sidney D.
Location was dirty ants all over counter vehicle was goodfrank henry H.
The rep we worked with was helpful. He even dropped the truck off. Was super convenient with all the stress of moving my dad.Steven H.
It was clean enough for a moving truck but the AC was broken. So, that sucked. If you don't want to spend the money to fix it, fine. But give a discount. It was 90 degrees that day.Melissa A.
it's easy to pass this place by cause if you blink you miss it but otherwise ncomplaints. The guy there is cool and didn't make a hassleJOSEPH P.
One hour late in open store causing bug us to be late as well since we couldn't get our keys till the owner open the location at 1215 pm 1.25 hours kateJulio A.
No person to man the store and it was 4:25pm Promised to adjust the fuel charges but he was not there to do so. Called him next day and still won't adjust the charges and kept hanging up on me. His name was Jons.OLIVER Z.
Returning truck was difficult due to parking availability, personnel were quick and helpful but did not fully address some of my concerns.Jordan D.
This location overcharged me 200 for a 2hr rent. I opted out of insurance coverage but they decided to charge me 50 for it. I returned the car w a 1/4 tank like they gave it to me and they charged me for a full tank plus 30 dollars fee. They also charged me for a late return when the attendant was nowhere near the store at 4 o'clock on a weekday afternoon. Please fuck off you indian piece of shit.HYUN L.
Customer did not leave a comment.Miguel V.
Customer did not leave a comment.Jason J.
The person who processed my rental sent my confirmation to the wrong email twice. That is not acceptable. My confidential info was sent to the wrong people with my addresses. He couldn't update my email and when the person on the phone who was helping him how to process told me there is no way to update the correct email or they had to cancel my reservation. This is the worst customer service ever. The UHaul software was terrible too.SARAH H.
I was told this is a new location. It's hands down the best service I have ever received!Elizabeth N.
I had a pick up scheduled for 10:30am and the location did not open until 11. However an employee didn't even show up until 11:15, it pushed back my entire moving day plan. It was extremely frustrating and disappointing.Stephanie W.
Great customer service for pick up and drop off.NANCY S.
Friendly service very noligable all around great experience I will definitely be using them again in the future.Bennie T.
Give them their refundEdward B.
Customer did not leave a comment.ANTONIO P.
They r nice guysRONALD W.
The van was already damaged when i received it and the manager called me and accused me of damaging the vehicle. I took photos that are time stamped and he still tried to charge me for damage that i did not do. The manager was VERY VERY rude. I WILL NEVER GO BACK TO THIS LOCATION very poor customer service.CIARA L.
The guy who assisted me was incredibly nice, but he was the only one working with a line out of the door so I believe he was pretty overwhelmed, which impacted my experience. Even if you have a reservation I would advise getting there earlier to ensure your truck isn't given to anyone else. Although I was on time and third in line, I was given the wrong truck, which was an inconvenience. I would just save time and go to an actual Uhaul location that has a more inventory and better supported.Jasmine B.
They were late opening the doors. I requested and paid for a dolly with my reservation and they didn't have any for me. MAJOR INCONVENIENCE. He tried to add insurance when I did not ask for that in my reservation. Completely unprofessional!!!!!Caresse J.
Office was not opened on timePAUL C.
I did not receive the boxes I purchased upon picking up my rental and I was charged a cleaning fee of $100.00 when I returned the u-haul without explanation.Christian F.
We had requested a 15' truck and none was available. I understand it's not their fault that the truck wasn't delivered! But I wish we'd been informed before we arrived at 1:35pm that day... We would have just gone with the 10' truck but gotten it much earlier to avoid the 2.5 hr traffic jam that we got stuck in.Timothy R.
I have yet to receive a receipt after dropping off..JILL J.
The U-Haul was stolen from my house - I never received a refund and had to pay for another rental.KIMBERLY S.