Customer Reviews for Benson Tobacco & Vape

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Benson Tobacco & Vape

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TRACY S. on

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Brian G. on

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lenin Z. on

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Gary S. on

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Sara B. on

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Have a way for the store owner to come OUT with the paperwork rather than having to go IN to a vape shop - especially with young children. But it's the only close place to return now.

Luis R. on

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I was told, if I where to drop my U-Haul off clean and early. I would receive money back from the days I didn’t use. I tried telling them that and told me no and that I had to pay more money.

Keriann B. on

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My original order was canceled so I lost my $50 credit and 40 extra miles given to me by customer service

Daniel L. on

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Holly L. on

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STEPHEN S. on

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Heather S. on

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Clyde N. on

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Mark B. on

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I was charged $5.40 for a gas surcharge. I filled the gas tank to where it was when I picked up the truck. I put over 4 gal. of gas in the truck and I only drove the truck 34.2 miles. The truck didn't sit and idle any. This would indicate the truck only got about 8.5 mpg. I will not rent a truck for this place again. Also I never received any paper work of any kind.

Misty B. on

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I personally had problems picking up my uhaul at this location. They would not accept cash and couldn’t get my card to go though I had to call customer service to pick up my uhaul. There was only one guy in the whole building so when I needed help hooking it up he was distracted making sure no one went in his store. He was on the phone for a while while I was in the process of trying to get it picked up and dropped off.

Edwin R. on

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Everything went as expected!

Ronnie C. on

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the owner went above and beyond we arrived at 8:30 tried to hook up the trailer we had the wrong plug came home and got an adapter came back to his shop plugged it in to the trailer lights still did not work long story short we finally gave up and rented a truck he was there with from 8:30 til 10:35 and he shop was closed at 9:00 i would recommend him to my friends and family

Erica P. on

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Owner was very rude. Blamed me as to why he will not continue with Uhaul. He was upset that I reserved at another location. His pricing is always higher than everyone else.

William R. on

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Kaye B. on

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Worker was polite, but had not been properly trained. Had to give all information again even after reserving online. 45 minute wait.

timmy W. on

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I reserved the truck on on Tuesday November 06 at 415 Spring Branch Road, Dunn, NC pick up on Saturday November 10. I was told to pick the 26' truck up at 808 S 13th Street< Erwin, NC at 8:00 AM Saturday, November 10. Went to this location at 7:45 and waited until 8:30 and no one never showed up. Call the 1-800-478-3564 and spoke with Mary at Uhaul. She was able to locate us a truck at 105 W. Parrish Dr., Benson, NC. Drove to Benson to pick up the truck and had problems there. Had to call Uhaul 1-800-478-3564 again for someone at Uhaul to speak with the person there. This experience cost me 2 hours. I was scheduled to pick up a truck at 08:00AM and was not able to get a truck until almost 10:00AM. Not a good experience at all.

Victor D. on

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Didn't give rates as advertised......worker was rude.

wendy B. on

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We were first sent to one location, which had closed. This location was unprepared to accept the units we were dropping off. They would be good for local needs, and were willing to help figure things out even though it was an inconvenience.

Dustin J. on

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