Customer Reviews for Best Choice Auto Rental

my truck was not available when i arrived due to central booking error. staff at best choice auto were great.

Check windshield wipers they weren't cleaning very well.

Pickup was great, guy was very nice. Not his fault, but U-haul is terrible. They screwed up everything about this apt and communication was terrible.

N/A

Have it filled with gas

Keep up the excellent customer service. An absolute pleasure to deal with. This will be where I rent from now on.

I had booked online initially and was confirmed to pick up and drop off at the Lake Country location which is near where we live. I did stop there first. I would say that a lesson in communication and who the customer is is required. The Adams location people were great as I noted in the above survey.

Nothing! Cliff was very professional and friendly. Going back to rent a larger trailer for a day later this week or next.

Hard to determine which building is Uhaul's

Cumbersome in dropping truck off and not knowing the cost until next morning via email.

The man who recieved the UHaul was not impressed to have us because he was not told a head of time that the UHaul woukd be arriving. It wasn't very nice after a long day of traveling and having found tgat my belongings had neen ruined due to IHauls faulty van.

One staff member extremely grumpy hard to talk to and deal with. . I was charged twice. Not impressed. Still trying to resolve

Tell me the proper drop of time and location so i am not late and have to pay late fees

Extremely pleased. Well taken care of. Everything worked precisely as it should. Very happy with the service from Cliff he is very knowledgeable. Would highly recommend his service to all my friends and family.

Super fast and friendly service, in and out in minutes!

I would like to say the staff there were fantastic. However the experience at the Enterprise Rd Location in Kelowna was horrible. 45 Minutes waiting, computer systems that were being updated during the busiest hours, And incredibly understaffed. The online booking experience also shouldn't change your reservation location without notifying you.

When someone books online at a certain location do not reroute them after the booking is done. If one location does not have the unit then say so. I was sent way out of my way to get a trailer I booked that was supposed to be at the location I entered. Not happy with uhaul. It always seems to be one thing or another with uhaul. Everytime i rent at uhaul there is a problem.

Booked at one location but had to go to a different one to pick up trailer. I was not informed in advance so added a few minutes to the pick up experience.

We drove 10 hours and when we arrived at the storage to pick up our stuff we noticed every seam on the trailer was leaking. Since we didn't have options we loaded our stuff and hit the road. By the time we reached Kelowna most of our boxes were damp on the bottom. Our new still boxed headboard was super damp. Luckily it's not damaged. This trailer should have had the seams resealed.

Was charged for 6 furniture pads and a utility dolly.. never received these items... waited on hold for 1 hour to speak with uhaul.. I gave up.. I will never use uhaul services again and I am posting my experiences in social media and making sure my friends and family know the service I received.. Thank you for making a stressful time that much more stressful.. you should be ashamed of the employees you have.

Talk to your customers, especially if you're going to charge them for an extra day due to late drop off

The truck only had 1/4 tank in it for my long distance this was a inconvenient. I put $30 in at 1.26 which on put an 1/8 in and only lasted me to my load location in Lake Country, BC. I put $50 in next for my even longer trip to the unload location and only used 5% of a tank. I would like a refund for the extra 1/4 tank of gas I put in and for inconvenience of Best Choice's debit machine NEVER working cuz it's an older model! He also said the truck arrived just before I got there so I don't think he did much to maintain.

The running light on the trailer did not work. The front of the trailer leaks and because I was driving on wet snowy roads water leaked inside the front of the trailer and a few of my belongings were damaged.

Faster computer Make repairs to mud guard

Not entirely sure but suspect the brakes on the trailer may need attention. Overall the location itself was good even though it wasn't the closest location to me

Everything was great

I recently used 3 trucks for my move and could not have had better service . The trucks ran well and service was friendly and professional.

Great, quick and professional service!

Great service from the Adams Rd (Kelowna) team !!! regards Al

Screwed me on fuel. Contract showed 1/4 tank, but was well below. I complained but got the excuse that it was because the truck was parked on an incline...not so, once on the flat it still showed a full 1/8 of a tank below.

Very accommodating and friendly service!!!

Best experience I have ever had renting a moving truck. Don't change a thing!!

Very good customer service was very pleased

The engine light was on???? The vehicle was stored outdoors and frost was on the window when I picked it up with no scraper in the truck. Truck was very clean!

Truck was clean and ready to go when I arrived. Drop off was easy and fast.

I was 15mins early she welcomed me right in and said I'll take care of everything! Very nice made me feel comfortable. Best regards Ryan

Hiring a trailer was the most cost efficient way of transporting a motorcycle. We used a Ford Escape to tow the trailer. The trailer is designed to transport motorcycles and being low to the ground it was easy to load up.

Great customer service! Will rent here in future.thx!

Truck was clean and it ran like a charm from Kelowna B.C. to Westminster, California !

Do not say "it's $25 a day" after payment if the trailer is reserved after drop off date and time. It makes one think I can extend it to following morning if I'm running behind due to lack of help. At least he didn't charge me extra when I returned it an hour after next reservation. And the next people decided to just come back for it.

Friendly knowledgeable service

The gentleman responsible for the rentals was polite, honest, and a great customer service representative. He also did a great job of making sure the truck was cleaning and topped up on all the fluids prior to my arrival. This location is the gold standard for what U-Haul dealerships should be! Thank you!

When I pick a drop location why do you send a message to tell me I must drop off at a dealer farther away, and say that WE agreed to the new location when we didn't even talk.

This location is much further for me but Cliff and Rita and Zoomer the cat provide a service that is unbeatable and exemplary Other locations need to learn from these guys

Thanks for all u did for us. Without you the move wouldnt of happened.

Cliff and Rita are fantastic Donis the cat??

Great guy

I returned after closing and I was unsure of how to leave the unit, it wasn't a huge deal but I was concerned someone could come along and take it that night and how to register that I had returned it.

I thought that the service was very good the poor man was "run off his feet" this long weekend..and Zoomer the cat made my day. ????????????

Add them to your website

when i made the reservation i explicitly declined the $44 insurance option and made a point to note that i have my own coverage. when my wife picked up the trailer the same lady at the desk asked her if she wanted coverage; my wife said "did my husband request it?" the lady at the desk said "yes he did, so my wife accepted this unwanted charge. i am not impressed by the behaviour of your employee.

The cab had sticky stuff all over the dash had to keep cleaning my hands The ash tray still had ash in it. In the container on the shelf was some type of liquid. But apart from that the truck was good

Had no idea that truck was to be dropped off there, so lot was very full. That being said, the person who helped me was very accommodating and helpful. Not his fault at all...uhaul online booking department dropped the ball big time.

I was unhappy with my service from uhaul because I picked my location to pick up my vehicle and when I went to the location my truck wasn't there. I had to call and talk to two separate workers to find out where my reservation was which turned out to be half an hour away from me. This wasted my time as I was taking time away from work and it costed me more in kilometres that I shouldn't have paid in the first place. Not impressed at all.

Friendly , helpful service. Although was told there would be a drop off box at the drop off location but there was none .

Excellent Customer service with Bill.

Perfect experience, called, truck available, clean, worked fine.

Staff were knowledgeable

Have more parking for vehicle drop offs