Customer Reviews for Best Choice Rentals

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Best Choice Rentals

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BRIAN w. on

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Great, quick and professional service!

Alan S. on

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Great service from the Adams Rd (Kelowna) team !!! regards Al

Mark D. on

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Screwed me on fuel. Contract showed 1/4 tank, but was well below. I complained but got the excuse that it was because the truck was parked on an incline...not so, once on the flat it still showed a full 1/8 of a tank below.

jocelynn w. on

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Very accommodating and friendly service!!!

kim b. on

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Best experience I have ever had renting a moving truck. Don't change a thing!!

Toby W. on

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tylynn S. on

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Terry D. on

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Very good customer service was very pleased

Corinne S. on

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The engine light was on???? The vehicle was stored outdoors and frost was on the window when I picked it up with no scraper in the truck. Truck was very clean!

Neil P. on

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Truck was clean and ready to go when I arrived. Drop off was easy and fast.

Grant C. on

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BARRY P. on

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Ryan R. on

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I was 15mins early she welcomed me right in and said I'll take care of everything! Very nice made me feel comfortable. Best regards Ryan

Joseph F. on

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Clifford W. on

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Hiring a trailer was the most cost efficient way of transporting a motorcycle. We used a Ford Escape to tow the trailer. The trailer is designed to transport motorcycles and being low to the ground it was easy to load up.

Sergio S. on

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Great customer service! Will rent here in future.thx!

Joe S. on

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Truck was clean and it ran like a charm from Kelowna B.C. to Westminster, California !

Heather D. on

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April G. on

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Do not say "it's $25 a day" after payment if the trailer is reserved after drop off date and time. It makes one think I can extend it to following morning if I'm running behind due to lack of help. At least he didn't charge me extra when I returned it an hour after next reservation. And the next people decided to just come back for it.

daniel r. on

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Friendly knowledgeable service

Eric K. on

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Russell T. on

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The gentleman responsible for the rentals was polite, honest, and a great customer service representative. He also did a great job of making sure the truck was cleaning and topped up on all the fluids prior to my arrival. This location is the gold standard for what U-Haul dealerships should be! Thank you!

Terry M. on

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When I pick a drop location why do you send a message to tell me I must drop off at a dealer farther away, and say that WE agreed to the new location when we didn't even talk.

Kim S. on

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Surjit D. on

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This location is much further for me but Cliff and Rita and Zoomer the cat provide a service that is unbeatable and exemplary Other locations need to learn from these guys

MURRAY S. on

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Driton R. on

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darlene n. on

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Sullivan C. on

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Steve R. on

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Thanks for all u did for us. Without you the move wouldnt of happened.

Surjit D. on

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Cliff and Rita are fantastic Donis the cat??

Gerry L. on

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Great guy

Charly S. on

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I returned after closing and I was unsure of how to leave the unit, it wasn't a huge deal but I was concerned someone could come along and take it that night and how to register that I had returned it.

Alex L. on

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Jaswinder S. on

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Don D. on

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PHILIP R. on

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nathan t. on

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Dawna B. on

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I thought that the service was very good the poor man was "run off his feet" this long weekend..and Zoomer the cat made my day. ????????????

OWEN B. on

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Add them to your website

Dawn R. on

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when i made the reservation i explicitly declined the $44 insurance option and made a point to note that i have my own coverage. when my wife picked up the trailer the same lady at the desk asked her if she wanted coverage; my wife said "did my husband request it?" the lady at the desk said "yes he did, so my wife accepted this unwanted charge. i am not impressed by the behaviour of your employee.

Joe C. on

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Steve W. on

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The cab had sticky stuff all over the dash had to keep cleaning my hands The ash tray still had ash in it. In the container on the shelf was some type of liquid. But apart from that the truck was good

GERALD S. on

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Chris C. on

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Had no idea that truck was to be dropped off there, so lot was very full. That being said, the person who helped me was very accommodating and helpful. Not his fault at all...uhaul online booking department dropped the ball big time.

Gabrielle E. on

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I was unhappy with my service from uhaul because I picked my location to pick up my vehicle and when I went to the location my truck wasn't there. I had to call and talk to two separate workers to find out where my reservation was which turned out to be half an hour away from me. This wasted my time as I was taking time away from work and it costed me more in kilometres that I shouldn't have paid in the first place. Not impressed at all.

ED S. on

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Michael E. on

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Bridget R. on

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Friendly , helpful service. Although was told there would be a drop off box at the drop off location but there was none .

jeff c. on

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Fiona M. on

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JEAN PHILIPPE G. on

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Excellent Customer service with Bill.

KIM K. on

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Perfect experience, called, truck available, clean, worked fine.

Rick M. on

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Staff were knowledgeable

Megan J. on

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Have more parking for vehicle drop offs

Qiang L. on

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Ireneusz k. on

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darlene n. on

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Leanne R. on

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glenn b. on

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Thank you she worked great

JOE R. on

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Rick M. on

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Staff were very pleasant, efficient and professional. Made the rental and return go quickly and smoothly

Herman N. on

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Andreas S. on

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Excellent service on both locations.

Bill L. on

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Albert Q. on

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Experience was good, I felt the location lacked signage. The staff was courteous and helpful and everything was ready for pick up when we arrived. It would be challenging for a drop off with a large unit. We booked another location on-line for pick up and were disappointed that location was changed.

Curtis W. on

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They stole my credit card. We will never use this location again and will make sure if anyone asks we will let them know what kind of shady business they are.

james w. on

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This location went above and beyond. Let me explain The representative's that I talked to on the phone were not familiar with the trailers that they rent. I even talked to a regional manager that called me and I explained quite clearly that I needed a trailer with a fold down door to transport a touring motorcycle. I was told again and again that I needed a 6x12 trailer by several representative'so and those trailers had that style door good to load a motorcycle. Apon arival we inspected the trailer and upon ,my surprise it had a roll up door . The gentleman from Best Choice Auto Rentals explained to me that uhaul does not have any fold down doors . Boy was I shocked and was ready to cancel my rental. Then the gentleman went out of his way and gave me a ramp of his own and solved my issue. He turned my stress into a smooth move ! Thank you Best Choice Auto Rentals

Brandon L. on

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Trailer would sway even at the listed max speed limit of the trailer and with propper loading of the weight with more weight in the front of the trailer then at the back. Lights worked fine when I started the trip but not even half way through my trip the one side of the trailers lights stopped working being in the middle of the mountains there's not really a option to stop and call someone to come fix it. Also the price to rent it I felt was alittle high. Last time I rented a trailer granted it was a smaller trailer but was substantially cheaper but I had to move the stuff so I had to pay . The pick up location and drop of location were fine, both very friendly and helpful. As per the experience I think I'll be looking at other options next time I need to move stuff. I've rented from uhual several times and honestly every time the equipment gets worse and worse and worse. I realise you guys need to make money and I realize that some people are hard on the trailers but honestly it comes down to safety. This trailer would sway at the recommended speed of 55 mph. But to even do 55mph on a highway that is one lane going either way when the speed limit on that road is 68mph is even more dangerous then the trailer swaying at 55mph. I think you guys need to re assess what trailers your using if there not capable of doing even 62mph which is the average speed limit in Canada. I thought maybe I kept getting bad trailers but I don't think even my luck is that bad to get 4 bad trailers in a row.

Andre A. on

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I'm puzzled about some of the negative reviews - this place was awesome, quick and painless, gentleman that helped me was extremely friendly.

Neville M. on

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Better Pretrip and post trip inspections of equipment bye your agents.

Miriam T. on

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Fast & efficient service at the right price

lauren m on

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Cliff was two hours late dropping off my storage box. He was unapologetic and rude. He lost my storage box for 4 days and told me that he was simply too busy to look for it. Terrible experience.

Francis H on

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Very friendly and professional even though a little late. Very happy with the experience.