Customer Reviews for Best Value Hardware

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Best Value Hardware

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Vickie T. on

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Customer did not leave a comment.

Gwendolyn W. on

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BYRON G. on

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The billing was confusing. I thought I was clear I was only going to pay for the miles I went over a predetermined amount. Instead I paid for every mile. Plus I had to contend about how much fuel I put in.

Linore K. on

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Customer did not leave a comment.

Anthony M. on

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I was overcharged. Did not get the item i requested for my move. But i had to pay for it. It was very unclean and muddy. I was met with a foul attitude from the start. I would never use this location again.

JOHN G. on

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It was all good.

Becky E. on

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Thomas M. on

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Anita P. on

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cornell r. on

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Great customer service. More important they were open on a Sunday

debra p. on

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There is nothing to be done to improve I had a wonderful experience customer service help me immensely, I'm totally satisfied

mica l. on

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The customer service was excellent and thank u so much for all your help..

Dawn W. on

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Continue to be diligent about keeping up with the vehicles. Great experience

Carl F. on

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john b. on

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Pat J. on

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Keep up the good work

kim t. on

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There was confusion about the charges on my account. The vehicle had to be cleaned per my request. The facility hours closed earlier than my reservation.

Gary E. on

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This location, at a local hardware store, was beyond friendly. It seemed to be a family run business that offers U-Haul moving equipment. I highly recommend this location and the employees of this store - friendly, helpful, and caring. This was by far the cleanest U-Haul I've ever been in, really... it was cleaner than my car and I'm a neat freak. The gentleman who was helping me was kind enough to even squeegee the windows and mirrors for me as it was a dewy morning. As someone who works for and recruits for a Fortune 100 company, these are the details that might not stand out to most, but stand out to me. We refer to these as "touch points' - simple gestures that round out the experience and make someone feel welcome, cared for, and as if their business is appreciated without them realizing it in the moment. Thank you to this location for being utmost professionals and, although moving is a pain, should I ever need the services of U-Haul, I'd gladly return to this location and employees.

croffort l. on

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Good service

mary e. on

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The trust was dusty and smelly

dione e. on

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Was very happy with the service and the crew at best Value Hardware did a great Job. Truck was very clean!

lawernce s. on

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Hank and the crew where great!! truck was very clean, Was in and out in a flash.. This will be my U-Haul store from now on!!!

KIM S. on

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Amy B. on

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Excellent Customer Service!! Very quick and efficient ?? And funny as heck !!!

Ares B. on

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kyrio w. on

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Great customer service, rental van was clean && well maintained. I will DEFINATELY be using them again if the need should ever arise.

Cherian S. on

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christian f. on

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Very professional , BEST UHAUL in the city truck was very clean. Service was A1 anyone needs a UHAUL go see the crew at Best Value Hardware.

Clarice D. on

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The business was closed so I had no dealings with the location or personell.

cynthia m. on

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GEORGE P. on

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Number one U-Haul location in Detroit

william f. on

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keep this dealer. they were excellent and very polite.

keyauna f. on

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Excellent customer service!!! Quick and easy.

annette s. on

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Very professional

MICHAEL F. on

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Customer did not leave a comment.